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Management Assistant

United States
January 28, 2018

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Michelle A. Russo

Wellington, FL ***** ~ 561-***-**** ~

Qualifications Profile

Highly accomplished Director with extensive experience in healthcare operations management, group home management, program management, and team leadership

Extensive experience developing group homes and day programs for individuals with developmental disabilities. Comprehensive knowledge in all aspects of group home, day program, and special hospital operations. Skilled in facilitating and leading state licensing audits and CARF accreditation process. Decisive leader with proven success in maximizing revenue, increasing retention, and identifying growth opportunities. Adept in performing within dynamically changing healthcare environments requiring focused decision-making. Instrumental in streamlining processes, implementing cost control measures, and enhancing operational efficiency.


Operations Management

Group Home Management

Change Management

State Licensing Audits

Quality Control

Healthcare Administration

Hospital Operations

Process Improvement

Compliance & Risk Management

Strategic Planning

Program Management

P&L Management


Cost Containment

Reorganization Strategy

Professional Background

SAVANNAH COURT AND COVE, West Palm Beach, FL (January 2017 – Present)

Resident Program Director

Responsible for leading the community’s activity program for the Assisted Living, Memory Support and Skilled Nursing Facility that includes the development and implementation of an innovative program to meet the individuals abilities and interests.

Key Achievements:

Planned and developed monthly calendars; a variety of entertainers, intellectual stimulated programs, health related activities, community outings and the residents choice to ensure satisfaction for the persons served.

Completed Assessments, Care Plans, Quarterly Notes, Annual Reports and the MDS.

Energetic and the ability to positively influence others in a supportive manner.

Implemented new innovative programs with a team approach.

Planned and executed a variety of weekly community outings.


Director of Adult Services

Provided leadership and direction to all operational, program, and compliance initiatives. Ensured health and safety of all individuals. Created and adhered to programmatic standards, policies, and procedures while implementing changes in program design and staffing. Established vision to expand the development of new group homes through strategic planning, which drove revenue growth. Spearheaded efforts to ensure quality by conducting program assessments, overseeing outcomes management systems, leading internal audits, developing action plans, and assessing programs to determine effectiveness. Supervised and coached the team in performing at optimal levels. Delivered presentations at professional conferences in collaboration with other organizations. Assisted government-level in managing relationships while serving individuals with developmental disabilities and families.

Key Achievements:

Planned, administered, and managed the annual operating budget for the group homes and adult hospital-based day programs.

Directed operational matters within group homes, adult day health care programs, and adult special hospital residents.

Served as the leader for CARF accreditation and received Three Year Accreditation after each survey.

Oversaw the Department of Human Services and Division of Developmental Disabilities annual licensing inspections for the group homes.

Appointed as the leader for the Department of Health and Senior Services and Adult Day Health Care annual licensing for the Peapack day program.

Implemented the strategic reorganization of the program leadership to foster sustainability.

Introduced significant changes in the process of transitioning adult hospital patients into community living arrangements.

Assistant Director of Adult Services (2000 – 2006)

Provided high level of support to the Director of Adult Services with strategic planning for the Adult Services Division. Led Interdisciplinary Team Meetings.

Key Achievements:

Charged with accountability for operations and licensing of a 20-bed Intermediate Care Facility Unit.

Supervised, coached, and mentored the Adult Day Program Instructors.

Directed operations and regulations of the Ault Medical Day Programs.

Additional tenure within the company includes Adult Services Community Instructor (1998 – 2000); Certified Therapeutic Recreation Specialist (1994 – 1998)

Early Career:

Activities Assistant – Feeding Hills Nursing Home, Feeding Hills, MA

Direct Care Staff– Holyoke Respite Group Home, Holyoke, MA

Education & Credentials

Master of Arts in Leadership and Public Administration


Bachelor of Science in Therapeutic Recreation Specialist, Concentration: Child Life Specialist


Certification: CPR

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