Customer Service Quality Control

ERNESTINE NEWMAN

***** ********** ****** ********** ** 60585 ***************@*****.*** 312-***-****

OBJECTIVE

To provide customers with great services and ensure satisfaction. My goal is to be an asset to the customer service field, and to use my knowledgeable skills to their full capability. The customer service field should be a thriving field of work, and I plan to be a part of its growth and keep it moving in a positive direction.

SKILLS & ABILITIES

Typing-Microsoft Word, Excel, PowerPoint

Great resolution skills/ Problem solving

Great at building positive relationships with customers.

EXPERIENCE

RETAIL II BANKER-WOODFOREST NATIONAL BANK

4/2012-9/2016

Assisted customers with teller transactions

Open and closed accounts

Assisted customers with account concerns

Performed teller and vault audits

Responsible for the monthly retention

Trained new employees

QUALITY CONTROL-INNOTRAC

1/2009-12/2011

Assist customers with phone and internet orders

Inspected product before shipping

TELLER SUPERVISOR-TCF BANK

3/2005- 11/2008

Assisted customers with teller transactions

Opened and closed accounts

Assisted customers with account concerns

Performed teller and vault audits

Responsible for the monthly retention

Trained new employees

EDUCATION

RASMUSSEN COLLEGE, ROMEOVILLE IL

BUSINESS ADMINISTRATION

LEADERSHIP

Girl scout leader

REFERENCES

AVAILABLE UPON REQUEST.

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