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Data Entry Customer Service

Texas, United States
16 - 18 hr
January 25, 2018

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Garland, TX *****


Phone: 214-***-****

Coramae Bates

●10 Years Data Entry

●4 years Accounts Payable

●3 years Sales Auditing

●3 Call Center, Multi-Tasker

●1 year Medical Records Assistant

●1 year Collections

●1400 KSPH (Keystrokes) 60 wpm

●Experienced in Excel, Citrix, Macess, Facets, CareOne, Sharepoint, IDRS, EDSS, Word and Power Point, Inspector, Smartmerge, Allscripts, ECW, Cerner, LIfe Pro, and ImageNow

High Potential Experience

Baylor, Scott & White Women’s Imaging, Dallas

Scheduling Specialist. 04/17 to Present

In call center schedule patients for mammograms, MRI’#, Diagnostics, Biopsy’s and Bone Density Request previous films and reports. Verify, label, request, return and attach orders. Contact Physician offices’s regarding orders.

Clinical Services Clerk. 01/16 to 04/17

Review, Verify and request Orders. At Concerige desk: For patients; arrive in system, pass out Mam Data, schedule appointments, request transportation, answer phones, login films and CD’s, use wheelchairs to assist patients, advise Tech of patients. As Dresser; advise patients on dressing, login each patient. OUse PACS system to scan documents, verify film images and complete. Stock gowns and supplies and gather soiled linen for cleaning pickup.

United Health Group 08/15 - 01/16

Claims Adjustment clerk

Process adjustmernts on claims due to error or healthcare updates to coverage.

Gaffey Healthcare CBO 06/15 - 08/15 Patient Account Specialist 1 Daily call to payers for account resolution, benefits and status. Request documentation as needed. Make adjustments to accounts and follow up regularly. Used Meditech. National Teacher's Associates Life Insurance (contract) 03/15 - 05/15 Claims Processing- Paperless environment. Link new claims document to claim, set up claim, update address, emal, etc.. Research. LIfe Pro and Image Now software. Integrated Health Systems (contract) 02/15 - 03/15 Benefits Verification - Verify insurance benefits, including compound coverage, on behalf of Doctors via phone.

Lash Group/Aerotek (contract) 11/14 - 01/15 Benefits Investigation Specialist - on behalf of providers verify specific drug benefits, CPT codes, administrative codes and diagnostic codes. Patient Plus software, referencing Payer Surveillance, Blurb via Excel. Regeneron was the client. Quadramed/Medix. (contract) 04/14 - 10/14 Data Steward - EMPI cleanup; live system merging of medical records to new software system, for a large multi-hospital systems. Software Systems used: Inspector, Smart Merge, Allscripts, ECW and Cerner.

Village at Richardson (not full time) 07/13 – 03/14 Medical Records Assistant- process physician orders, flag lab results; file consults and phone orders, File H & P’s, therapy progress; monitor resident sign-out book, notify Doctors of missing info. Deliver faxes to Managers. Maintain form room/reorder supplies. Maintain charts process record requests, process resident transports, answer phones/call lights.

CSC Computer Science Corp 10/12 - 03/13

Customer Service Rep - FBI Contract - Inbound calls for background checks for gun purchase nationwide. FBI Clearance received.

TD Auto Finance 03/11 – 02/12

Customer Service Rep - Inbound/Outbound calls on collections for lease and retail car loans, 30-55 days past due, accept payment/ arrangements, data entry, research/skip, document verification, update accounts, repossessions, faxing and correspondence, dialer 3 time daily.

US Census Bureau 01/10 - 08/10

Crew Leader Supervisor – Prepare/evaluate/train companies for enumeration process. Map Sot locations using block maps. Train/supervise 4 enumerators.

Enumerator – Assist public in completing Census questionnaires, door to door.

City of Dallas, Police Dept, Communications 03/09 – 09/09

Police Report Report – inbound calls from police officers, data entry of police reports. Troubling Shooting.

Office Assistant B 07/07 - 03/09

Data entry of pawn and purchase tickets. Online property relocation, invoice guns and property. Assign gun codes for projects.

Dallas County, Bioterrorism & Preparedness Unit 11/05 - 07/07

Clerk I - Disaster preparedness/Confidential. Recruitment of Medical Reserve Corp Volunteers, maintain county database and training records, follow up, prepare certificates, statistical reports and stays in readiness mode for emergencies. For Medical Clinic: data entry of medical records, Registering patients for flu shots and update vaccine records.

SKILLS - 10 Key by touch, 60 wpm

EDUCATION - San Francisco State, San Francisco, CA, Accounting Major

Laney College, Oakland, CA, Business Major

CERTIFICATES - FEMA Nat'l Response Plan, FEMA Introduction to Incident Command System, CPR, Nat'l Incident Mgmt system, DEM Hazardous Material Awareness

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