Manager Sales, Operations Management sourcing and Supply expert

Jose A. Alvarez, MBA

**** ****** ****, *******, ** 75040; +1-972-***-****;

****.*.********@*****.***; https://www.linkedin.com/in/jose-a-alvarez

SUMMARY

●Global multilingual and multicultural Business-Operations director; program manager with 26+ years of experience, driver for leadership and best practices for sourcing, vendors, payments, products, and solutions; engineering and instruction background

●Product and documentation owner; global engineering director for NPI; owner of product life-cycle (development, marketing, financial, pricing strategies and business forecast).

●Products and services delivered with attention to detailed design, quality, reliability and cost avoidance through waste reduction; leader for Time-To-Market & product readiness following safe and complete testing and acceptance.

●Global leadership and strategy team member; process improvement hunter with cross-divisional collaboration in mind for global location and production selection; global driver for Best Practices Program with deep dive-in analysis of current ways of working to provide effective feedback to all stages of processes, from design to commercialization and marketing.

●Supply chain and sourcing expert; change agent for new or improved processes; driver or cost and quality improvements via process improvement and production improvements (parts, components, systems, supplies, etc.); improvements measured via Key Performance Indicators based on statistical analysis and results to evaluate improvement results against objectives; selected global launch locations and targets to meet business and engineering plan alignment.

●Direct communication with VPs and Leadership Team facilitates coaching, motivate and guide team members via established methodologies. Customer, communication skills, management leadership skills based in decision making, understanding customer needs with flexible approach to changing circumstances, obstacles and strategies

●Achieved and exceeded sales quota based on ability lead and negotiate contracts, account management, trusted relationships, pricing strategies, work ethic and professional attitude

●Leader at executive and customer presentations, business cases and negotiations based on due diligence; familiar with legal and regulatory compliance, requirements and disputes; highly organized analytical skills provide guidance to senior management about acquisitions and strategy

EXPERIENCE

Ericsson, Inc. 1991 – 2001 2005 – 2017

Continuously promoted for sales, operations, product and leadership roles based in global strategies for career advancement

Global Readiness, Establishment, and Governance Operations Director; Plano, TX March 2016 – Nov.2017

●Global business practices organized and implemented across multiple regions for non-traditional business

●Released Fiber Playbook addressing Product Development, Marketing and Management with engineering, commercial background, strategy planning and value proposition scenarios; operational, statistical and analytical approach to business cases

●Successfully negotiated first ever Contract in Ireland for Design, Engineering and Implementation for €3 M (proof of concept)

●Facilitated global leadership and collaboration between different areas (engineering, design, sales, PMO) and negotiated with suppliers and partners for contract execution and payments, resulting in efficiency and margin improvement (3-5%)

Global Sr. Customer Project Executive; Plano, TX March 2014 – March 2016

●Project/Program Manager for Top-50 projects and contracts with Tier1 Global Customers

●Successfully led Best Practice Program for North America, identified cost-avoidance for products and services (8-10% UM); identified ~$20M cost improvement with process improvements and established KPIs for statistical monitoring and analysis

●Designed and delivered first LTE 700 MHz trial network with global NPI processes adherence

●Completed RFPs, RFIs in the Americas, regulatory, legal, compliance experience and ability to carry multi-tasking activities

COO – Managed Services; Plano, TX Jan. 2010 – March 2014

●Owner of largest Managed Services deal in Latin America -Peru, Mexico, Chile and Brazil; ($10M USD per year)

●Secured data centers for operational and business continuity; contract extended 2 years and $15 MUSD

●Managed customers, vendors, payments for continuity risk, data analysis, drills and live scenario handling

●Introduced customer and vendor payment portals with document management, billing, product line information and reporting

●Improved margin from -12% to 34% in 18 months

●Met and exceeded KPIs for licenses, services and support; increased add-on sales 12% YOY

●Global Management experience supervising 100+ top global engineering and design resources (US, Sweden, Canada, etc.)

Director - NRO Business and Product Management; Plano, TX June 2005 – Jan. 2010

●Services sales responsible for T-Mobile ($50M USD), MetroPCS, AT&T affiliates, tier 2 and Government with solid account management, accurate forecasting and efficient Product Marketing

●Leadership member for acquisitions and integration expert contributed to increased margins 10-12% YOY

●Lead team as Documentation Manager for North America (print, media, presentations, advertising)

●NPI driver for the Americas for Efficient Energy Solutions, Radio and Core products; attended twice-a-year product placement and design programs in Sweden providing feedback and representing North and Latin American markets

●Won Best in Quality award for Outstanding Contribution and Attention to Detail in 2009.

●Product Marketing included successful representations at tradeshows, events and public speaking engagements opportunities

NOKIA MOBILE PHONES 2004 – 2005

Built upon established process, design, engineering and quality management, B2B and B2C

Business, Quality and Process Manager; Irving, TX July 2004 – June 2005

●Business and Process Owner for Nokia Mobile Phones (NMP) – Latin America

●Certified Change Agent for statistical and quality improvements at factories in Reynosa (Mexico), Alliance (US) and Manus (Brazil), regarding design and engineering improvements via customer and end-user feedback.

●Managed design, testing and release of Nokia Online with customized carrier-related information for Latin America

●Owner of NokiaOnLine (vendor and customer portal), coordinated introduction of handsets and accessories

EDUCATION

The University of Texas at Dallas:

Naveen Jindal School of Management

Universidad Autonoma Metropolitana

Mexico City, Mexico

Master of Business Administration (MBA)

Concentration: Organizational Management

Bachelor of Science in Electrical Engineering (BScEE)

Major: Digital Systems and Computers

May 1999

July 1991

ADDITIONAL INFORMATION AND SKILLS

Computer Skills: SAP, GIS, Survey Tools, Financial and Pricing Modeling, Forecast, Office Suite, Macros, PivotTables, Formulas, Outlook; Adobe Acrobat.

Interests: Soccer, Homebuilding, Restoration of classic automobiles, Telecommunications, Operations Management

Languages: Fluent in English; Fluent in Spanish; 50% Proficiency in Portuguese; 20% Proficiency in French

Work Eligibility: Eligible to work in the U.S. and Mexico; no visa requirements; visa for Ireland; allowed into 160+ countries

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