Sales Representative Customer Service

David Johnson

**** ********* **** *** ***, MD *1015 C: 443-***-**** ******@*******.***

Healthcare Sales Representative with extensive experience in consultative sales, customer relationship building and new business development within the managed care environment. Proven abilities in opportunity identification, provider education, marketing strategies and execution resulting increased market share. Expertise in product differentiation utilizing patient disease state management. Experienced with market analysis, account management and office team building. Excellent leadership, coaching, communication and a skilled closer. A passionate, dedicated and enthusiastic top performer for over 16 years!

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS:

Senior Professional Sales Representative – MYLAN SPECIALTY, (May 2011 – Nov 2017)

Promoted various specialty pharmaceutical products to Pulmonology and Allergy specialists, nurse practitioners, and physician assistants in the Bel Air/Baltimore area.

Major Accomplishments:

Achieved number 1 ranking in Nation for Dymista 2017. Top 10 for Perforomist.

Navigated and collaborated with Hopkins, Maryland and MedStar hospital networks.

Completed speaker development of key opinion leaders in Baltimore.

Effectively executed managed care pull through to ensure script is filled.

Leveraged knowledge of the administrative landscapes within group practices, Managed Care background and relationship cultivation to develop new business opportunities.

Selected to represent Mylan Specialty at conventions and events including World Team Tennis and FARE (Food Allergy Resource and Education).

President – GENUINE INTEREST SALES AND PROMOTIONS, (March 2011 – December 2012)

Contractual, part-time, full-commission sales of EMG/NCV testing in primary care setting.

Senior Sales Representative – ABBOTT LABORATORIES, (May 2001 – March 2011)

Promoted various specialty pharmaceutical products to GI, Endocrinology, Cardiology, and Primary Care physicians, nurse practitioners, physician assistants and residents in the Bel Air/Baltimore area.

Major Accomplishments:

Selected by Area management team to assist group practice growth pilot to identify business potential and develop and coordinate partnership opportunities with key group practices and Johns Hopkins Hospital.

Finished 2009 with All Star rank of 7/90 overall and 1/90 for Trilipix (launched Jan 2009)

Selected as District Microsoft Excel mentor and Managed Healthcare team leader. Conducted representative training classes.

Selected by DM and RM for promotion to District Team Leader and DM training program.

Chosen by DM and RM to develop and present a Guide to Building Successful Relationships.

Represented Abbott in various conferences including Pri-Med Mid Atlantic in 2002 - 2006.

Converted the top antibiotic prescriber in Region to Biaxin XL loyalist.

Cultivated leading prescribers in the two largest urgent care centers in the region. Outstanding performance led to significantly increased market share. Earned discretionary bonus in 2004 for outstanding performance in these centers.

Director, Consulting and Implementation – INTEGRATED SOLUTIONS GROUP, (2000 – 2001)

Identify and direct departmental efforts within $8 Million, 80-person division focusing on providing health care technology and management services to providers of health services, including physicians, hospitals, and ancillary providers.

Major Accomplishments:

Directed and successfully completed a full scale billing system implementation for a group medical practice containing over 40 multi specialty physicians and over 200 users.

Collaborated with senior management and contributed to the development of Ascendia’s Integrated Solutions Group, specifically organizational structure, business development, mission, vision, values, budgeting, and goals and objectives.

Directed development of data warehouse to aid decision support and improve reporting.

Successfully managed Revenue Cycle Management and Consulting relationships, projects, and implementations as Account Executive and Project Manager.

Director, Managed Care Services – ASCENDIA HEALTHCARE MGMT., (March 1997 – 2001)

Account Executive responsible for the administration of all management services for a $40 Million multi-payor, multi-specialty IPA at risk for over 65,000 lives in the Baltimore metropolitan area. IPA participated with 5 area hospitals and consisted of over 300 primary and specialty care physicians.

Major Accomplishments:

Developed and presented financial reporting, analysis, and recommendation based on experience maintained in data warehouse for all lines of business.

Proactively managed and coordinated all Provider Relations, Customer Service, Utilization Review, Claim Payment, Information System, Capitation, Finance, and contracting efforts.

Manager, Managed Care – INTEGRATED HEALTH SERVICES, (February 1996 – March 1997)

Implemented, coordinated, and maintained operational activities for managed care contracts, including utilization and case management, encounter data submission, claim adjudication, and financial reporting.

Major Accomplishments:

Directed MIS development of a contract management system to maintain detailed contract specific information for over 700 contracts.

Supervisor, Medicare Medicaid Logs – INTEGRATED HEALTH SERVICES, (Aug 1994 – June 1996)

Provided direction in the Corporate Accounting Accounts Receivable Department with the coordination of Skilled Nursing Facility Medicare and Medicaid billing and reimbursement efforts.

Major Accomplishments:

Directed MIS to complete the development of the Medicare Management System, (MMS). Recovered over $4 Million in outstanding Medicare receivables in the first year of MMS.

EDUCATION:

Towson State University Towson, Maryland

Bachelor of Science, Health Services Management, Minor in Business Administration, May 1994

United States Navy Norfolk, Virginia

Honorable Discharge, Petty Officer Third Class, September 1985 – September 1989

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