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Customer Service Front Desk

Perris, California, United States
January 25, 2018

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Lorraine Vasquez

***** **** *** ******, ** *****



Front Desk Receptionist with five years of experience providing outstanding support in a large office environment. Detail-oriented, accurate, and dependable. Posses strong communication and interpersonal skills. Continually strive to understand client needs and provide exceptional results.


Front Desk Receptionist

Canyon State Urology Glendale, AZ - July 2009 to May 2014

Responsibilities Include:

Prepare charts for the day and open office for the day

Verify and enter patient demographics

Schedule appointments

Collect co-pay's, deductibles and due balances

Help cover check out desk

Post payments to patient's billing account

Provide superior customer service

Balance a daily batch

Help in phone room directing calls and taking messages

Verify Insurance information for daily eligibility list

Enrollment Representative

Blue Cross Blue Shield of Arizona Phoenix, AZ - May 2003 to April 2009

Responsibilities Include:

Reconcile/ maintain subscriber eligibility files in revenue for individual accounts

Research and process request and inquiries accurately

Managed call center operations

Addressed enrollment, eligibility and policy billing discrepancy issues

Provide superior customer service while I communicate and correspond with customers, benefit administrators and brokers

Maintained being in the top 10% of representatives


Proficient computer knowledge including Word, Excel, Microsoft Windows, PowerPoint, Centricity and Centricity EMR. Use of office equipment including fax machine, copier and scanner. Strong communication and customer service skills.

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