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Executive Assistant Customer Service

Syracuse, New York, United States
January 25, 2018

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Cassandra Purtell Syracuse, NY *****

315-***-**** ●

Executive Assistant

Productive and accomplished assistant professional offering progressive years of success providing thorough and skillful administrative support to senior executives, directors, and managers. Background includes office administration, public relations, prioritizing and completing projects, and coordinating special events. Confidently interface with colleagues and key stakeholders across all organizational levels to strengthen relationships. Able to instill best practices within others to augment professionalism, confidence, and overall productivity. Capable of displaying strategic insight and ambition when championing intricate projects serving company goals.

Areas of Expertise:

Telephone Etiquette ● Customer Service ● Creative Problem Solving ● Confidentiality ● Talent Development

Filing ● Scheduling ● Office Equipment ● Project Management ● Reporting ● Presentations ● Microsoft Office

Career History

James Square Health & Rehabilitation Centre, Syracuse, NY 1988 to Present

Executive Assistant to the Administrator (2010 to Present)

Staff Educator in Staff Development (2004 to 2010)

Unit Secretary (1990 to 2004)

Certified Nursing Assistant (1988 to 1990)

Greet visitors and streamline office operations by gregariously screening and answering phone calls, and emailing correspondences for the Executive Director/Officer, Administrator, Assistant Administrator, and corporate staff when working onsite. Synergize talents with administration staff to resolve employee, customer, client, or visitor inquiries. Supervise the general office assistants and collaborate with the Attorney General Office during Medicaid Fraud Review Investigation. Gather and prep required documentation for legal requests and litigations, as well as auditors and NYS DOH surveys. Organize confidential and sensitive documents (memos, letters, and other communications for administration’s approval or signature). Coordinate and schedule meetings by reserving meeting rooms, organizing refreshments/lunches, notifying participants, managing participant responses, preparing sign-in sheets, and recording minutes when needed.

Career Highlights:

-Fueled continuous process improvement for operations by delivering world class support for law suits, as well as working with the Department of Health & Office in a punctual manner to deliver necessary information to outside agencies.

-Enhanced the professionalism of staff by delivering abreast information regarding in-services (HIPAA laws, corporate compliance, fire safety, and lifting and body mechanics).

oTaught the New York State Department of Health Feeding Assistant program.

-Connected meaningfully with the company vision to ally with other departments for the attainment of stronger inter-departmental partnerships.

-Recognized as an integral professional for completing assigned projects and special assignments by establishing objectives, determining priorities to manage time, aligning the talents of teammates, and solving issues preventing progress to ensure consistent success.

-Utilized creative mindset to deliver changes that optimized administration operations.


Bachelor’s in Business Administration/Healthcare Management (Pursuing)


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