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Desktop Support Active Directory

Location:
Weymouth, Massachusetts, United States
Posted:
January 25, 2018

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Peter E. Nason

** ******* **.

Weymouth, Ma. ****0

(781) ***-****

PROFESSIONAL HIGHLIGHTS:

CERTIFICATIONS:

CompTIA A+ Hardware

CompTIA A+ Software

Apple Authorized Certificate of Achievment OS X Support Essentials v10.08

HDI Desktop Support Analyst

TECHNICAL KNOWLEDGE:

Operating Systems:

Windows XP, Windows 7, Windows 8, MAC OS X

Databases:

MS Access

Web Development:

Sharepoint

Web Servers:

IIS

Content Management:

NA

Graphics Tools:

MS Paint

Help Desk Applications:

Heat, Remedy

Backup Tools:

MS PST Backup, Acronis

Other:

Everbridge, Microsoft Office Professional, Symantec Anti Virus, McAfee Encryption, Norton Ghost, Smart Deploy

WORK EXPERIENCE:

Actionet / Network Desktop Support Analyst 10/2009 – Present

Assists in planning, controlling and monitoring and testing availability, applicability and utilization of existing network systems and telecommunications equipment and facilities within and between facility locations.

Assists in developing network requirements and developing hardware/software solutions to provide required service. Assists in developing network plans in conjunction with data systems networking architecture and communication protocol requirements.

Coordinates and reviews the installation of hardware and implementation of software including but not limited to Dell and Gateway desktop and notebook PCs, scanners, laser printers Maintains operating procedures and associated documentation.

Assists in developing new images using Norton Ghost for configuration and deployment of replacement PCs in Volpe Center.

Assisted in the migration of approximately one thousand work stations from Novell to Windows Active Directory and print services.

Assisted in migration of one thousand workstations to DHCP. Assisted users in resolving Lan / Wan connectivity issues.

Responsible for configuration and deployment and maintenance of all conference Rm. pcs in Volpe Center

Assisted with Migration of Outlook to Office 365 cloud

Bowhead Information Technologies / Network Desktop Support Analyst 12/2008 – 10/2009

Assists in planning, controlling and monitoring and testing availability, applicability and utilization of existing network systems and telecommunications equipment and facilities within and between facility locations.

Assists in developing network requirements and developing hardware/software solutions to provide required service. Assists in developing network plans in conjunction with data systems networking architecture and communication protocol requirements.

Coordinates and reviews the installation of hardware and implementation of software including but not limited to Dell and Gateway desktop and notebook PCs, scanners, laser printers Maintains operating procedures and associated documentation.

Assists in developing new images using Norton Ghost for configuration and deployment of replacement PCs in Volpe Center.

Assisted in the migration of approximately one thousand work stations from Novell to Windows Active Directory and print services.

Assisted in migration of one thousand workstations to DHCP. Assisted users in resolving Lan / Wan connectivity issues.

Responsible for configuration and deployment and maintenance of all conference room pcs in the Volpe center.

May, 2005 – December, 2008:

Network / Desktop Analyst I; P3I, Inc. 77 Main Street, Hopkinton, MA 01748; Supporting the Information Technology Support Services (ITSS) contract at the Volpe National Transportation Systems Center.

Assists in planning, controlling and monitoring and testing availability, applicability and utilization of existing network systems and telecommunications equipment and facilities within and between facility locations.

Assists in developing network requirements and developing hardware/software solutions to provide required service. Assists in developing network plans in conjunction with data systems networking architecture and communication protocol requirements.

Coordinates and reviews the installation of hardware and implementation of software including but not limited to Dell and Gateway desktop and notebook PCs, scanners, laser printers Maintains operating procedures and associated documentation.

Assists in developing new images using Norton Ghost for configuration and deployment of replacement PCs In Volpe Center.

Assisted in the migration of approximately one thousand work stations from Novell to Windows Active Directory and print services.

Assisted in migration of one thousand workstations to DHCP. Assisted users in resolving Lan / Wan connectivity issues.

Responsible for configuration and deployment and maintenance of all conference room pcs in the Volpe center.

9/2004 – 5/2006

Systems Support Specialist, BJ’s Wholesale Club, Natick, Ma

Provided technical support to stores, distribution centers, gas stations and home office users via phone and ticket tracking software.

9/2002 - 4/2004

Call Center Mentor (team lead), Telvista, Marlboro, MA

Resolves and/or escalates as required, complex issues to Supervisors

Continually monitors call center phone system to ensure a high level of customer satisfaction and provides feedback to team members on a regular basis

Takes incoming calls as necessary.

Provides second level support as required or passed on by the TSR Level I and Level II

Ensures Call Center policy and procedures are adhered to

Monitors, prepares, and communicates QA statistics to Level I and Level II Techs.

Provides daily feedback to Call Center Supervisor regarding QA, attendance, scheduling and service levels. Updates time sheet logs for headcount and attendance of team members

9/2002 - 4/2003

Technical Support Representative, Telvista, Marlboro, MA

Provided telephone based support for Palm OS based handheld computing devices

Diagnosed and resolved software based synchronization problems with Franklin Covey and Palm Desktop PIM software.

Diagnosed and resolved hardware conflicts with the Windows operating system using the Windows registry and device manager.

Assisted customers with the installation, configuration, and use of the Hot Synch Manager with Franklin Covey and Palm Desktop Software

Provided telephone based support for Windows CE based handheld computing devices for Toshiba

Diagnosed and resolved software based synchronization problems with Microsoft Outlook

Diagnosed and resolved hardware conflicts with the Windows operating system using the Windows registry and device manager including 802.11.b and Bluetooth wireless connectivity

Assisted customers with the installation, configuration, and use of Microsoft Active Sync with Microsoft Outlook

EDUCATION:

TRAINING:

Boston University Computer Career ducation for Network Desktop Support 2001

New Horizons Apple Authorized Training Training For MAC OS X Support Essentials

HDI Learning Center Desktop Support Analyst program

AWARDS & HONORS:

NA



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