Customer Service Office

Professional Summary

Skills

Work History

JENNIFER SCOMA

* ******** ****, ************, ** 19438 • Home: 610-***-**** • Cell: 610-***-**** • ***************@*****.*** Committed and motivated women with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and takes initiative to get things done. CORE QUALIFICATIONS Customer service Complex problem solver Flexible Employee training Works well under pressure Schedule creation and maintenance Pleasant demeanor Conflict resolution techniques Appointment setting Knowledge of Microsoft office Employee training and development Answered multi lined phone Team building Filing Accounting familiarity Entering information into the computer Payroll Invoice processing Conference planning Administrative support specialist Project planning HIPAA compliance Self-motivated

Strong verbal communication

Team leadership

Data management

Risk management processes and analysis

HIPAA compliance

Multi-line phone proficiency

Employee training and development

Excellent communication skills

Workers' compensation knowledge

Filing and data archiving

Director, 03/2014 to Current

A CHILD'S PLACE/ TOT TIME CDC – Plymouth Meeting, PA Maintained daily records of children's individual activities, behaviors, meals and naps. Maintained a child- friendly environment with access to outdoor activities. Planned and led activities to develop students' physical, emotional and social growth. Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition.

Led reading and arts and crafts lessons.

Assisted in preparing reports and paperwork for parent-teacher conferences. Identified warning signs of emotional or developmental problems and reported to parents. Maintained head count and attendance sheets.

Successfully improved student participation in the classroom through integration of creative role-playing exercises.

Screened all visitors and directed them to the correct employee or office. Conducted tours of the facility, giving knowledge of the daily working of the school to prespectative parents Prepared payroll and payroll deductions for the employees. Director, 06/2012 to 04/2013

KIDDIE ACADEMY OF ROYERSFORD – Royersford, PA

Personable and talented director who stays up-to-date on new learning technologies and trends in the education community.

Highly motivated and enthusiastic educator skilled in identifying educational software and learning programs that can benefit students.

skills Strong written and verbal communicator Positive and encouraging Kind and empathetic educator Creative lesson planning Self-motivated work history Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Pursued professional development continually by attending educational conferences and teacher training workshops.

Arranged staff to meet DPW child/staff ratios Prepared bi-weekly payroll. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Ordered and distributed office supplies while adhering to a fixed office budget. Screened applicant resumes and coordinated both phone and in-person interviews. Greeted numerous visitors, including VIPs, vendors and interview candidates. Drafted biweekly time sheets for 21 executives and employees. Organized all new hire, security and temporary paperwork. Coordinated board and committee meetings, including schedules and information preparation and distribution.

Teacher/ Assistant Director, 09/1996 to 10/2002

CHESTERBROOK ACADEMY, COLLEGEVILLE GERM – Collegeville, PA Planned and led activities to develop students' physical, emotional and social growth. Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition.

Led reading and arts and crafts lessons.

Assisted in preparing reports and paperwork for parent-teacher conferences. Identified warning signs of emotional or developmental problems and reported to parents. Maintained head count and attendance sheets.

Successfully improved student participation in the classroom through integration of creative role-playing exercises.

Operated summer sports day camp for children aged 5 to 13 years old and handled all aspects of Education

Certifications

planning curriculum and activities.

Screened all visitors and directed them to the correct employee or office. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

10/2013 to 04/2014

KINDERCARE LEARNING CENTER – Blue Bell, PA

Oversaw daily office operations for staff of 25 employees. Trained new employees on school rules and curriculum Encouraged children to be understanding of and patient with others.

Communicated openly with children's parents about daily activities and behaviors. Answered and quickly redirected up to 4 calls per 5 minutes. Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. BACHELOR OF SCIENCE: 2002

Gwynedd Mercy College - Gwynedd, PA

Elementary Education Early Childhood Education Teacher Certification in Elementary Education PA Teaching Certificate in Elementary Education (Private academic)

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