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Engineer Front Office

Chennai, Tamil Nadu, India
January 25, 2018

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E-mail Contact No : 875*******

An able, enthusiastic, skilled, and reliable Engineer with overall 9 years of work experience and currently continuing my career as an Engineer in Remote Operation Support at Vestas Wind Technology for over 5 years.

Excellent interpersonal, analytical and negotiation skills with proven track record of utilizing a process-oriented approach towards the accomplishment of cost, profit, service & organizational goals.

Willing to continue my career with an organization that will utilize my skills to benefit mutual growth and success.



Vestas Wind Technology


Support the team of technicians in ensuring smooth functioning of the wind turbines

Issue warnings to the technical teams in case of risks owing to malfunctioning of the turbines

Analyze problems and identify resolutions to improve production processing.

Remote alarm monitoring and troubleshooting errors in the Wind Turbine Generator.

Maintaining the availability by restarting the WTGs through remote & also by informing the site technicians by briefing about the error and its actions to be taken

Creating notification through SAP and follow the service orders.

Prepare and generate multiple reports to the site team as required.

Monitoring the wind farms all over the Asia Pacific and NCSA (North, Central & South America) regions.

Safety of the plants and man power will be maintained continuously.

Pro-actively advise and assist in plant maintenance issues and systems

Evaluate and communicate issues with the appropriate personnel.

Develop and maintain excellent customer and supplier relationships.

Recommend and implement refinements for operations efficiency such as job scheduling changes.

Running SQL Queries

Execute and support production processes including problem solving, change control, and monitoring of systems to maintain efficient operations.

Specialize in the use of specific utilities such as to support efficient operations.

Provide coverage during non-standard working hours as required to increase the productivity of the turbines.

Provide training and one-to-one mentoring as needed.

Responds to, resolves and, if necessary, escalates software, hardware and procedure problems in order to maintain efficient operations.

Sudden abnormalities in the WTG’s can be and are corrected immediately only via online monitoring.

By remotely resetting most of the errors in the WTG’s from the remote operation centre,the manpower at the site is reduced i.e., no need of 24 hrs manual monitoring of the WTG’s at the site, especially in the international sites .


Sterling InfoTech

Front Office Executive

Maintaining records of outward and inward mail.

Managing the front office area in terms of discipline.

Attending incoming & outgoing calls with proper etiquettes and maintaining records for them.

Handling multiple telephone lines in timely manner and direct the calls to the concerned person /extension.

To sort out incoming mails at enquiry inbox and distribute to the concerned department / executive and responding them in case of customer enquiries.

Maintenance of attendance register and keeping a track on outdoor duties of the executives / staff.

Organizing conferences & team get-togethers

Responsible for maintaining Company confidential records


HCL Info Systems

Service Engineer

Tracing the circuits and giving solutions.

Servicing various models of Nokia mobiles.

Servicing special kind of multimedia & higher end products (mm).

Installation and troubleshooting of pc suite.

Troubleshoot problems in the phone's programming to find error.

Upgrading software, firmware and hardware.

Soldering and disordering of micro BGA & lead free components.

Repair and replacing of micro BGA & lead free components.


Diploma in Electronics & Communication Engineering/Panimalar Polytechnic College

SSLC/ICI Matriculation Higher Secondary School

Additional Qualification

Diploma Certification in Computer Hardware

Completed CCNA & MCSE in IIHT

Completed Red hat in Linux.

Personal details


24th April 1985

Permanent address

AP 657 H Block,11th Cross Street,

Anna nagar west,


Languages Known

English, Tamil (Read, Write& speak)

Hindi, Malayalam (Speak at manageable level)


I hereby declare that the above mentioned information are true to the best of my knowledge.

Place: Chennai E. Gandhan


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