Customer Service Manager

Chrystal Finlayson-Bowers

**** ****** ***** *****, ***** Heights, OH 45424 Home: 937-***-**** **************@*******.***

Summary of Qualifications

Proficient computer skills in Microsoft suite, MS Word, Excel and macOS. Very effective and articulate communicator and apply problem solving skills to manage operations. Proven ability to manage a multitude of task and make decisions in high-tempo environments.

Career Experience

Central State University, Wilberforce, OH 2014-Present

Athletic Operations Manager

Independently planned athletic games, staffing, set ups, teardowns, crowd control, game referees, visiting teams and compiling reports reflecting incidences and successes. Ensure employee/staff payroll and event budget for over 500 events held.

Autonomously planned and coordinated operations for NCAA, and SIAC post season events; as well as all special events within the University and with outside groups to be held at Athletic facilities.

Manage technical issues and operating systems with departments with solutions or changes in procedures for successful outcome.

Implemented security program that achieved a 90% decrease in structural damage and break-ins

Expert organizer. Planned and coordinated over $137,000 of capital improvement to the athletic facilities and increasing student morale.

Interface with vendors - game day officials, teams, coaches, administrators, SIAC & NCAA, representatives, administrators and other affiliated groups with the University.

Successfully solicited contracts through RFT bids to aid in the maintenance and upkeep of the grounds and athletic facility.

Generated an operational management program in phases for the department to operate under continuously.

Prepared daily scheduling for employees to maintain the facility and enhance customer service.

University of Arkansas, Pine Bluff, AR 2008-2013

Administrative Specialist/Track and Field Coach

Increase student enrollment by 30% through the department by decreasing student registration time.

Manage and save the department 30% through another source for supplies, equipment and machinery company, it offered rewards subscribing to their newsletter.

Implemented programs to assure over 70% of the international students easily transition through to graduation.

Negotiate and secure contracts with vendors requesting the RFx procedure and saving the program 20% in expenses.

Independently generated purchase orders to external constituents which allowed the program to be 38% under budget in just under 6 months.

Aided in the increased retention rate overall from 32 percent to 44 percent within the Athletic program through recruitment. Upon completion of the first year the program excelled bringing in two SWAC Championships.

Tabernacle Baptist Christian Academy, Grand Bahama, Bahamas 2002-2008

Business and Physical Education Instructor

Planned a program of study and unit/weekly/daily lessons that, aligned with the school’s curriculum that meets the individual needs, interests, and abilities of the students.

Develop weekly lesson plans, organize and manage classroom instruction with appropriate learning activities.

Created classroom environment that is conducive to learning and is developmentally appropriate to the maturity and interests of the students, including instructional aids and display materials to enhance learning.

Employed a variety of instructional techniques and instructional media consistent with best practices, specific content knowledge, and the needs and capabilities of the individuals or student groups involved.

Implement, by instruction and action, the region’s philosophy of education, the TBCA curriculum, and instructional goals and objectives.

Education

University of Arkansas, Pine Bluff, AR

Master of Education, 2010 (GPA 3.58)

Bethune-Cookman University, Daytona Beach, FL

Bachelor of Science in Business Administration, 1999

Specialized Training/Certification

NCAA Women’s Coaches Academy Graduate, 2010

Level II (2009), Level I (2004) USA Track & Field Certified Coach (Sprints/Relays/Hurdles), 2009

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