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Customer Service Data Entry

Cedar Rapids, Iowa, United States
January 24, 2018

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*** ******* ***** **

Cedar Rapids, Iowa *****

(319) ***-****


Skilled in resolving billing issues, troubleshooting and researching accounts. Skilled in bookkeeping, processing payments on accounts, creation of marketing brochures and materials, internet research of vendors for RFP’s, analysis of financial statements, documenting and recording transactions and meetings.

Customer Service/Technical and Clerical Skills:

Successful in dealing with difficult customers and extensive background in customer service and one- call resolution without the need for customer callback or follow-ups.

Lotus Notes-noting accounts.

Internet/Outlook--emails and research.

Copiers, faxes.

Trouble-shooted accounts and billing resolution.

Setting up trouble tickets for escalation to higher levels.

Proficient in Word, Excel, Access PowerPoint and Outlook.

Salesforce software-Customer Information and tracking.

Knowledge of community-based resources and government regulations, including FMLA and Americans With Disability Act. The FMLA guidelines outlined in the Family and Medical Leave Act (1993) allow for those persons qualifying to be provided with as much as twelve weeks unpaid leave from their regular jobs

Ability to analyze credit reports and financial statements to determine risk of customers-Yahoo Finance

Analyzed accounts for correct billing and issued credits on accounts when warranted-Excel.

Understanding of accounting concepts.

Attention to detail for processing bills in Excel.

Customer service oriented.

Able to process accounts payable and pay bills when authorized-utilizing Excel

Able to send out collection letters for payments due on accounts.



Software/Databases: MS Office, MS Excel, MS Word, MS PowerPoint, MS Outlook, MS Access, Lotus Notes, QuickBooks, Adobe Acrobat, Troubleshooting Accounts, Salesforce

Others: Marketing, Sales, Customer Service, Internet --Emails and Research, Scanners, Copiers, Faxes, Billing Resolution, Setting up trouble Tickets For Escalation to Higher Levels, Spreadsheets with formulas, Databases with Queries and Extraction of Data, (Customer Service Contact Database for Noting and Updating Transactions), Accounts Payable, Accounting and Data Entry in updating accounts and creating databases Excel.


Work Experience:

Volunteer Experience:

Cedar Rapids Homeless Resource Alliance, Cedar Rapids, IA. Volunteer. October 2015-Present

Helped coordinate resources and contacts of community professionals and legislators to develop community shelter. Take meeting minutes.

Salvation Army, Cedar Rapids, IA Volunteer Apr 2013 – Present

Visiting nursing homes at Christmas and helping meal participants with resources, job shadowing at Kirkwood College while working to find a job through Heritage Area Agency on Aging and classes at Kirkwood College.

Worked temporary positions to pay bills while helping to care for my terminally ill parents

Cor-Tech, AARP, Pearson, Midcom, Adecco and other Staffing Agencies 05/1994-Current

(563) ***-**** Laura Crow/Adecco AARP-Deb Williams (319) ***-****

Responsibilities/Major Assignments:

Cor-Tech, LLC, Cedar Rapids, Clerical Assistant Month of July 2016

Ben Rosencrants-CorTech (770) ***-****

Coca-Cola-processed driver invoices and deposits, filed reports and called companies when deliveries were delayed

AARP, Cedar Rapids, IA Clerical Assistant Jan 2013 – Apr 2013

Purging of old case files for Linn County of Department of Human Services and answering phones through AARP

RED CROSS, Cedar Rapids, IA Accounting Assistant through Adecco Staffing Jan 2012 – Mar 2012

Posted ACH 100 debits daily to accounts with no kickbacks from banks and error-free. Data Entry new accounts

AEGON/TRANSAMERICA, Cedar Rapids, IA Claims Processor through Adecco Staffing. Apr 2012 – Oct 2012

Processing claims for beneficiaries of death benefits Data Entry to update accounts

US BANK, Cedar Rapids, IA Check Processor through Adecco Staffing Jun 2011 – Dec 2011

Processed 500 groups of checks daily online error-free. Data Entry to enter checks.

ALORICA, Cedar Rapids, IA Credit Advisor through Adecco Staffing Jan 2011 – Jun 2011

Setting up 20 credit check programs for businesses daily with Data Entry of accounts

NCS PEARSON, Cedar Rapids, IA Customer Service Representative Jan 2010 – Jun 2010

Customer service calls for educators needing assistance in order test materials and trouble-shoot computer issues. Data Entry of trouble tickets to resolve computer issues.

TOYOTA FINANCIAL SERVICES, Cedar Rapids, IA Clerical Assistant - Midamar Staffing Jun 2010 – Dec 2010

Processed maintenance coupons and posted payments to accounts error-free and with no-carryover from day-to-day with Data Entry to update accounts

ALLIANT ENERGY, Cedar Rapids, IA Administrative Assistant through Adecco Staffing Apr 2005 – Aug 2005

Researched vendors and credit ratings for buyers utilizing Hoovers (with Dun and Bradstreet ratings) and Yahoo Finance, meeting minutes

Helped coordinate vendor fair to build data base for RFP’s and reviewed RFP’s received for completion and needed information and follow-up Data entry in creating database in Excel of potential vendors for buyers.

INTERMEC, Cedar Rapids, IA Administrative Assistant through Kelly Services May 1994-October 1996

Typed proposals for managers

Created Power Point Presentations

Updated Excel Spreadsheets

NCS PEARSON, Iowa City, IA Data Entry Clerk through Kelly Services January 1985-December 1987

Entered Student Financial Aid Applications into computer

Quality controlled documents for missing or incomplete information

Verified accuracy of computer entered applications

APAC, Cedar Rapids, IA Prior Authorizations Representative Sue Lester Human Resources Manager (319) ***-**** Aug 2005 – Sep 2009

Achievements Awards for quality.

Star performer.

Health insurance license.

Initiated prior authorizations for prescription drugs.

Troubles-hooted rejected pharmacy claims and performed formulary drug coverage computer searches

Helped train and mentor new hires.

APAC, Cedar Rapids, IA Customer Service Representative Apr 1994 – Dec 1996

Achievements Awards for quality.

Star performer.

Helped train and mentor new hires.

Assisted customers in locating Western Union money transfers

Arranged money transfers to casinos



Customer Service Professional Certificate; Kirkwood Community College, May 2014

National Career Readiness Certificate; Silver Status-Kirkwood Community College, 2010

AAS, Professional Accounting

Hamilton Business College, Cedar Rapids, IA

Bachelor's Degree; Marketing

University of Northern Iowa, Cedar Falls, IA

AAS; Retail Marketing

Ellsworth College, Iowa Falls, IA.

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