Customer Service Manager

DANETTA BOLTON-JOHNSON

*** ********** ****, ************, ** 30214 C: 404-***-**** *********@***.*** Organized Judicial Case Manager versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for the Judge. As well as continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Criminal & Civil law knowledge

Highly organized

Appointment setting

Advanced MS Office Suite knowledge

Schedule Management

Maintaining files

Probation /parole knowledge

Meticulous attention to detail

Organized and maintained caseload

Filing and data archiving

Administrative Support

TIME MATTERS

Microsoft Outlook

Report writing

Time management

Proficient in all Windows Operating systems

Legal administrative support

Budget

Court preparation

Travel coordination

Articulate and well-spoken

Customer service-oriented

Excellent planner / coordinator

Research

Lexisnexis

Judicial Case Manger, 01/2014 to 06/2017

Superior Court of Fulton County – Atlanta, GA

Manages the Judge\'s court calendar, including special hearings, motions, trials. Provides information to Attorney\'s, the clerk and family members of cases on the the Courts calendar Performs various duties in the courtroom, such as coordinating paperwork, recording dispositions, and providing technical guidance, and information to attorneys as required. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Provide effective customer service

Operating personal computers, including spreadsheet, database, word processing, presentation and other related software

Judicial Assistant, 01/2011 to 01/2014

Superior Court of Fulton County – Atlanta, GA

Responsible for managing the Judge\'s budget

Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Answered and managed incoming and outgoing calls while recording accurate messages. Coordinated board and committee meetings, including schedules and information preparation and distribution.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Probation Officer, 09/2006 to 12/2010

Georgia Department of Corrections – Atlanta, Ga

Managed criminal caseloads of offenders, making sure that they maintain employment, schooling, volunteer hours, etc

Gathered necessary information for court appearances and testified as a witness under oath in court. Conducted thorough investigations in \\to the criminal background of offenders Gave the Court recommendations of sentencing of offenders at Probation Revocation Hearings Associate of Science: Criminal Justice, 2004

Atlanta Metropolitan College - Atlanta, GA

Bachelor of Science: Criminal Justice, 2006

Georgia State University - Atlanta, GA

EDUCATION

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