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Customer Service Representative

Trinity, Florida, United States
January 26, 2018

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Cindy Lopez-Nichols

Trinity, FL ***** 631-***-****

Client Service Representative

Customer Service Claims Examining Sales Management

Ambitious and results-driven professional motivated to maintain customer satisfaction and contribute to company success. Skilled in collaborating with all members of the organization to achieve business and customer service objectives. Highly versed in store management, team development, operations, and liability claims examination. Accustomed to deadline-driven and high-pressure environments requiring consummate accuracy and the ability to capitalize on opportunities to deliver the highest level of quality and service standards.

Retail Sector

Operations Oversight

Team Leadership & Development

Liability Claims Examiner

Client Relationship Management

Problem Resolution

Industry Networking

Relationship Building


P&L Accountability

Budget Administration

Process Improvements



Client Service Representative

Manage unemployment claims processing for Fortune 500 clients.

Hold accountability for answering high call volume, addressing client concerns, and liaising between department of labor and employers.

Ensure documentation was received by the state to have claims adjudicated both quickly and seamlessly.

Coordinate with account managers and actively attended weekly conference calls to ensure client satisfaction and retention.

GEICO, Woodbury, NY 2012 – 2015

Liability Claims Examiner

Examined evidence to deliver the most optimal outcome for client’s claims while fielding up to 50 calls per day.

Collaborated with all levels of personnel to streamline special projects, eliminate claimant, premium, and provider fraud, as well as substantiate legitimate claims and denied unjustified claims.

Ensured accurate documentation of all investigation activity to provide value-added reports to management.

Drafted investigative reports for all phases of investigation within each case.

BLOOMINGDALES, Garden City, NY 2005 – 2008

Selling Manager

Delivered exceptional customer service to all private clients and instructed staff on how to properly handle difficult and/or complicated sales.

Managed all aspects of operations from inventory oversight and HR, to increasing profits through effective sales training.

Reported to District Manager and held accountability for P&L report analysis, as well as hiring personnel for sales and marketing activities.

Streamlined efforts through weekly store meetings to ensure all staff were up to date on new procedures, promotions, and guidelines.

Successfully implemented a new ordering process and identified poor work habits to dramatically improve process effectiveness.

BANANA REPUBLIC, Garden City, NY 1998 – 2005

General Manager

Held concurrent responsibility for managing store operations, scheduling and assigning tasks for employees, counting cash drawers, and overseeing all HR activities.

Thoroughly examined merchandise to verify accurate pricing and displays.

Strategically positioned all employees to surpass ambitious objectives by training and delivering necessary resources needed to excel.

Developed new process for employee evaluation, resulting in marked performance improvements.

Acknowledged for generating repeat business through exceptional customer service.


Liberal Arts, Suffolk Community College, Brentwood, NY, 2009

{Teachers Assistant Certification], Brookville Center for Children’s Services, 2011

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