Customer Service Manager
Resume:
Nathasia King
Florence SC *****
************@*****.***
Summary:
I have more than 6 years of supervising experience. I work well under pressure, juggle many projects
simultaneously, have excellent interpersonal and communication skills; an excellent
sense of priorities, with data base management experience. Consistently maintaining a
positive attitude and enjoying helping people, I am articulate and very effective
working with people of different backgrounds and temperaments. Accurately record,
remember, and verbally communicate detailed information. I have strong written and
transcription skills. I produce quality work even when under extreme time pressure and
deadlines.
Education:
Lincoln Technical Institute, Allentown PA
2013 Medical Assistant
Easton Area High School, Easton PA
2008 Diploma
Experience:
Assurant Feb2015- Oct2017
ProviderFile Specialist
Resolve customer complaints via phone,
email, mail, or social media. Greet customers warmly and ascertain problem or reason for
calling. Handle product recalls. Assist with placement of orders, refunds, or exchanges.
Take payment information and other pertinent information such as addresses and phone
numbers. Place or cancel orders. Work with customer service manager to ensure proper
customer service is being delivered. Answer questions about warranties or terms of sale
answer inbound and make outbound calls Close out or open call records
Walmart March 2009-Feb2015
GSM- General Service Manager
JJR & Bro, April 2008 toJanuary 2010
Law Firm
Easton PA
Executive Assistant,Close out or open call records and Answer telephones and
give information to callers, take messages, or transfer calls to appropriate individuals.
Arrange conferences, meetings, and travel reservations for office personnel.
Complete forms in accordance with company procedures. Compose, type, and
distribute meeting notes, routine correspondence, and reports.
Greet clients and callers, handle their inquiries, and direct them to the appropriate
persons according to their needs. Locate and attach appropriate files to incoming
correspondence requiring replies. Schedule and confirm appointments for clients,
customers, or supervisors
Coordinate conferences and meetings Establish work procedures and schedules, and
keep track of the daily work of clerical staff. Learn to operate new office technologies as
they are developed and implemented. Review work done by others to check for correct
spelling and grammar, ensure that company format policies are followed, and recommend
revisions. Operate office equipment such as fax machines, copiers, and phone systems,
and use computers for spreadsheet, word processing, database management, and other
applications.
References: Available upon request
Contact this candidate