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Customer Service High School

Cape Town, WC, South Africa
January 26, 2018

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Personal Details

Name : Robyn Olivier

Address : ** ******* ******

Bellville South, 7530

Birth Date : 15 October 1993

Age : 23

Nationality : South African

Contact No : (021-***-****


Licence : Code 08

Height : 1.64

Weight : 58 kg

E-Mail Address : : /

Health : Excellent

Languages : English (Speak / Write)

Afrikaans (Speak / Write)

Hobbies : Cooking and listening to music


School : The Settlers High School

Grade : 12 (Matric)

Subjects : English


Life Orientation

Maths Literacy




Tertiary Education

Institution : CTI Education Group

Course : BCom Tourism Management (First Year)

Year : 2012

Subjects : Tourism

Business Management


Quantitative Techniques

Computer Skills


Computer skills

MS Word MS Excel

MS PowerPoint MS Outlook

Work Experience

Company : RCS

Position : Customer Service Agent

Date : November 2014 to date

Duties : Assist clients with obtaining RCS personal loans

Get required information from client to establish whether

the client adheres to the national credit act.

If the client qualifies, process all the information for the


Explain the different policies, procedures and insurances to


Process loan for client.

If clients loan is declined, give reasons, if requested.

I have moved from Inbound to Outbound department where I finalise the loans, by contacting the clients to get missing information.

I have also been promoted to be the assistant to the Supervisor in her absence.

I am currently working in the validation department.

Notice Period : One calendar month.

Company : Proserve

Placement Co : City Sight Seeing

Position : Safety Ambassador

Date : May 2013 to May 2014

Duties : Assist tourists on the different routes with information of

Cape Town tourist attractions.

Give general information to tourists as and when asked for it.

Explain the Health and safety requirements on the bus to ensure tourists safety.

Assist the driver with collection of monies and issuing of tickets as and when required.

Explain the different routes and point out advantages of 2 day tickets to the tourists.

Deliver brochures to different hotels / B & B, backpackers

and all other forms of accommodation.

Assist with general information on the City Sight Seeing services to the public (includes busses country wide)

Completed a First Aid Level 1 course

Reason for leaving : Learner ship ended.


RCS – Pamela Pillay (Team Leader) – (021-***-****

Proserv – Edwina Davids – (021-***-****

The Settlers High School - Mr Daly - (021-***-****

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