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Customer Service officer

Location:
Dubai, Dubai, United Arab Emirates
Salary:
4000
Posted:
January 26, 2018

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CURRICULUM VITAE

JANE NYAMBURA WAWERU

ac364j@r.postjobfree.com

Mobile : +971-**-***-****

Nationality: Kenyan

Languages: English and Swahili

Age : 29 YRS

Visa : Visit

CAREER OBJECTIVE

To professionally work in acompany allowing exercise of acquired skills, operating at minimal cost to realize customer satisfaction and increased revenue through resource management.

WORK EXPERIENCE

Oct 2015 –Nov 2017 : Insurance Company of East Africa –ICEA Lion (Kenya-Nairobi)

Sales Agent

Principle Accountability

Surveying client’s particular needs and financial situations by scheduling fact-finding appointments

Completing Sales by delivering policies and obtaining necessary management approvals

Determining extent of present coverage and investments and ascertaining long-term goals.

Keeping up to date with job knowledge through reading professional publications, maintaining personal networks and participating in professional workshops

Creating a base for long-term sources of clients to compile lists of future prospects

Policy marketing through mails, phone calls and making presentations on the subject of financial management

Providing direct deposit forms, processing changes in beneficiary and policy loan applications

Feb 2013 -Sep'2015 : M.H Alshaya (H&M )-Dubai Mall

Sales /Customer service Representative

Principle Accountability

•Welcoming Customers and offering assistance on clothes sizes, color and gender selection.

•Providing updates to client on new fashion arrivals and discounts

•Directing and guiding customers to changing rooms and payment counters

•Processing payment by cash, Credit card and discounting accordingly (use of POS)

•Making daily, Weekly and Monthly shift/sales reports to manager and or area manager as required

•Stock taking and reporting any tally discrepancies between physical and system records

•Receiving, verifying and repackaging new stocks and displaying them accordingly

•Training new staff on policies, safety and code of conduct to operates per company SOP

PROFESSIONAL QUALIFICATION

2009 – 2013: Makerere University-Uganda

Degree in Human resource Management (2nd Class Honours Upper Division)

Business Administration

Principles of Accounting

Human Resource Planning

Principles of Marketing

Occupational Health and Safety

Industrial Psychology

Business Communication skills

Human Behaviour at work

Performance Management

Industrial Relations

Project Management

Office and record management

Financial Management

Principles of Information Communication Technology (ICT)

2007 – 2009: Tororo Progressive Secondary School -Uganda

Advanced Certificate of Education

2003 – 2006: Busia Trust Secondary School -Uganda

Uganda Certificate of Education (Division One)

TRAINING AND SKILLS

Computer Skills (Microsoft word,Exel,Access,Power point, Adobe PageMaker and Internet)

Point of Sale (POS)

HOBBIES

Traveling, socializing and Internet browsing

REFEREES

Eunice Muthee Gathoni

Mr. Yasser Azquol

Mr.Waswa Balunywa

Field Supervisor

Operations Manager

Vice chancellor

ICEA Lion (Insurance)

M.HAlshaya Co.( H&M )

Makerere University

Mob: +254*********

Tel:+971-*-*******

Mob +256*********

ac364j@r.postjobfree.com

ac364j@r.postjobfree.com

ar@ac364j@r.postjobfree.com



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