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Manager Customer Service

Location:
Jacksonville, Florida, United States
Salary:
open
Posted:
January 24, 2018

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Leyla I. Nieto

ac35yr@r.postjobfree.com Cell-904-***-****

**** *** ****** ** *** 67 Jacksonville,Fl,32207

Basics:

Contribute with my knowledge and experience in a solid hotel or guest facility. To improve customer services response. Also to work with all customer complains in order to maintain good relation with all customers In addition of improve the efficiency of the employees and to comply with all regulation regarding the Hotel Industry. ( Q.A )

Profetional Work Experience

Vacation Rental Pros St Agustine.Fl

May 2017 to Present

Contractor

Dutties:

House cleaning a vacation rental also includes cleaning the linens that were used by previous guests, checking to be sure the next guest has sufficient quantities of disposable items such as toilet paper or cleaning products, keeping an eye out for damage, and testing various items in the house to be sure they’re in working order Housekeeping Contracto

Executive Housekeeping

REd Lion - August 2017 to December 2017

Dutties:

Develop new and existing associates through coaching and training.

2. Inspect rooms and public areas.

3. In charge of weekly inventory for materials and supplies.

4. Report and follow up with guest complaints.

5. Inform any repairs to the eng, department in order to produce the work order for the task.

6. In charge of all hiring needs, payroll and supply orders.

7. Direct employees to derive the highest labor quality & efficiencies possible.

Nighth Manager

City Wide - Jacksonville, FL

April 2014-2016

Oversee buildings in a territory, manage service providers, and work with the account manager on resolving customer issues. As a City Wide Night Manager, you will develop and maintain productive working relationships with service providers,knowledge in difference floor(strip and wax,scrub,etc)

Housekeeping Manager

Staybridge Suites - Jacksonville, FL

2008 to 2014

1. Develop new and existing associates through coaching and training.

2. Inspect rooms and public areasHousekeeping Manager

3. In charge of weekly inventory for materials and supplies.

4. Report and follow up with guest complaints.

5. Inform any repairs to the eng, department in order to produce the work order for the task.

6. In charge of all hiring needs, payroll and supply orders.

7. Direct employees to derive the highest labor quality & efficiencies possible

Housekeeping Manager

Embassy Suites - Jacksonville, FL

2011 to 2013

1- Develop new and existing associates through coaching and training.

2- Inspect rooms and public areas

3-Report and follow up with guest complaints.

4- In charge of all hiring needs, payroll and supply orders. less

Assistant Manager

Check 'n Go - Jacksonville, FL

2009 to 2011

Process loans, money orders and check cashing.

● Responsible for money deposits

Assistant Manager

Advance America - Jacksonville, FL

2008 to 2009

Process loans, money orders and check cashing.

Responsible for money deposits.

Education

Associates in Accounting

Instituto Banca y Comercio

May 2003

Skills:

Excellent organizational, managerial and communication skills

.Customer Service (10+ years)

Launguage Bilingual

Langues English and Spanish

Read,Write,Speak

Certifications/Licenses

OSHA 10

July 2017 to Present

Hazcom, Blood Pathogen, Hazard Communication, Confined Space,Emergency Plan, Electrical Safety,Osha Introduction,Lock Out Tag Out



Contact this candidate