Customer Service Support
Resume:
James Hughes
**** ******* ** ****, *** Antonio, TX, 78240
***********@***.***
Education
Currently enrolled in Arizona State University graduating class 2022
University of Texas at San Antonio 2009-2012
Graduated from Cinco Ranch High School 2009
Experience
August 2017- October Tier 1 Support
Support.com
I Provide internet and phone support for one of support.com’s clients. I handle connectivity issues and email resets. I also meet the needs of the clients customer relations. I provide information about outages and billing to customers. I do remote checks, resets, and set ups on equipment as necessary.
November 2009- September 2017 Shift Supervisor
Starbucks
I provided excellent customer service and manage their Starbucks’ experience: I greeted them and helped them with their drink decisions, took orders, made the drinks, and cleaned the area so customers felt comfortable.
June 2011- August 2011 Intern
Tetra Technologies
I did filing, sent emails to other internal companies. I drafted letters to clients and worked on cleaning up excel spreadsheets.
Certifications
CompTIA A+
Contact this candidate