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Customer Service Support

San Antonio, Texas, United States
January 23, 2018

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James Hughes


**** ******* ** ****, *** Antonio, TX, 78240


Currently enrolled in Arizona State University graduating class 2022

University of Texas at San Antonio 2009-2012

Graduated from Cinco Ranch High School 2009


August 2017- October Tier 1 Support

I Provide internet and phone support for one of’s clients. I handle connectivity issues and email resets. I also meet the needs of the clients customer relations. I provide information about outages and billing to customers. I do remote checks, resets, and set ups on equipment as necessary.

November 2009- September 2017 Shift Supervisor


I provided excellent customer service and manage their Starbucks’ experience: I greeted them and helped them with their drink decisions, took orders, made the drinks, and cleaned the area so customers felt comfortable.

June 2011- August 2011 Intern

Tetra Technologies

I did filing, sent emails to other internal companies. I drafted letters to clients and worked on cleaning up excel spreadsheets.


CompTIA A+

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