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Customer Service Medical

Maple Shade Township, New Jersey, United States
January 23, 2018

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Marlton, New Jersey 08053

Phone 862-***-**** Professional Profile Summary

A Patient Care Technician skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients, their family and staff. Resourceful with accredited training in Clinical & Laboratory procedures as well as honing a variety of Clinical Care background such as being CPR Certified, Certified in Phlebotomy, Medical Billing & Coding, Medical Labs, Patient Care-Tech as well as in EKG Technician.

Highlighted Professional Skills-Set

Acute and rehabilitative


CPR/AED Certification

High-risk trauma


Medical and Clinical


Customer Service

Patient transporting

Patient positioning

Patient Eval/Intervention

Strong Medical Ethic

Medical Assisting

Hospice and Palliative

Care experience

Infection Control


Psych/Mental health care


Medical Terminology

Obtaining/Charting vital


Medical laboratory



Daily living activity


Chart preparation/filing

Body Mechanics

Alpha/Numerical filing

Mobility Assistance

Acute/ Rehabilitative care

Wound Cleaning/care

Professional Experience

East Orange General 12/2015 – Present

Peer Support Council East Orange, New Jersey

Give the patients information, talk to the patient. Observe patient, answer job phone.

Works as a team with treatment clinician to provide assessment, case management, skills-training and supervision

(e.g. prompts assignments, monitoring, and encouragement) to clients.

Support clients in developing a recovery plan and assist them in reaching their goals and objectives, identifying a recovery support network.

Work closely with collateral contacts and treatment providers (i.e. individual therapists and self-help sponsors) to coordinate and implement services, provide other wrap-around services to clients and their family/caregivers such as care management, access to transportation and child care, etc. in partnership with the clinicians.

Provide transportation, support and advocacy for youth and caregivers/family at community and court appointments/meetings

Provide transportation and participate in individual and group pro-social activities and outings with clients

Maintain accurate and up-to-date clinical documentation and reporting as necessary

Attend team and agency staff meetings.

Other related duties such as work with inmates from the jails. Tri-City Peoples Corp. 12/2006 – 12/2004

Observer East Orange, New Jersey

DYFS visits to ensure child safety, document child/ parent interaction

Client intake/registration, visitation schedules; document client’s activity, behavior changes and updates progress notes accordingly.

Communicate rules/regulations to parents and children; train parents on proper parenting skills

Provided testimony as necessary in family court proceedings College of Saint Elizabeth 01/2004 – 05/2004

Student Aide (Intern) Morristown, New Jersey

Assist student and staff with day-to-day operations, administrative needs and mailings

Answer phone and visitor general inquiries

ARC OF MORRIS 01/2002 – 09/2003

After Care Aide Morristown, New Jersey

Assist children and adults with developmental disabilities/mental illness with life skills such as cooking, cleaning,

Money management, job skills, medication management, compliance and IHP goals

Coordinate after school activities to provide additional support for client’s school curriculum and further develop life skills

Encourage and empower clients to seek independence; offer emotional support and positive reinforcement as needed

De-escalate altercations; redirect aggressive/aggravated patients respectfully and professionally; assist nurse with four point restraints as a last resort

ARC OF ESSEX 12/2001 – 09/2002

Assistant Manager in Group Home East Orange, New Jersey

Assist manager with day-to-day operations employee training

Fill patient prescription orders at pharmacy and distribute medication daily; monitor patient behavior to confirm

Patient compliance with medication schedule

First aid, change wound dressings to minimize risk of infection

Schedule patient follow up medical appointment and accompany patients to doctor visits

Document employee hours and submit to payroll

De-escalate patient altercations with peers and staff Education & Training

New Community Workforce Development Center 11/2016 – Present Certified Medical Assistant (Pending Graduation) Newark, New Jersey Newark Prosecutors Office 12/2003 – 12/2005

Research Assistant (Internship) Newark, New Jersey College of Saint Elizabeth 01/2000 – 05/2005

Bachelor of Arts in criminal Justice, Religion Minor Morristown, New Jersey

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