Sales Customer Service

Giovanni Castaldo

** ****** ******* ******* **, *7013

973-***-****/ ********************@*****.***

Objective: Highly reliable and dedicated worker with an excellent customer service skills outstanding work ethic. Experience: H igh Grove Landscape Construction LLC, Boonton, New Jersey Client Services, Sales & Project leader

2 014-Present

● Worked on a part time/full time basis including overtime as needed

● Maintain filing system of customer information

● Clerical and Administrative duties including typing,filing, communication with customers

● Was in charge of day to day operations/ Customer focus to insure satisfaction

● Handled billing and create invoices for all customers

● Set up corporate accounts

● Managed an inclusive work environment with 25 diverse employees on a daily basis Motorcycle M all, Belleville, New Jersey

Sales Manager

2011-2016

● Create monthly sales goals and incentive programs

● Sales, and Billing for customers and support sales personal

● Create employee schedule

● Supervise and maintain staff of 15 diversity sales associates

● Achieved 2,032 total vehicle sales in calendar year 2015, an increase of 8%

● Dealer News Top 100 # 1 dealer for 2014

● 2014 Power Sports Business Power 50

● Work closely with 16 different manufactures creating relations with district sales managers

● Work all manufactures trade shows including boat and motorcycle IMS shows

● Attend dealer meetings

● Review accounts and credit terms

● Reviewed Payroll with SAP modules

● Help create yearly marketing calendar events

Assistant Sales Manager

2010-2011

● Follow and enforce management protocols

● Conduct sales meeting with team to reach monthly sales goals

● Build and maintain customer relationships

● Controlled unit inventory reports for new products availability

● Communicate employee needs with management

● Work closely with other managers and employees to maximize time management S ales Associate

2008-2010

● Build relationships with customers and dealers to promote sales

● Meet monthly powersports and equipment sales goals

● Mentor new employees

● Promote new products

Parts Assistant Manager

2005-2008

● Maintain stock levels and order as needed

● Handle manufacturer and warranty issues

● Customer service support

● Motivate department to meet sales goals

● Bank deposits for department

Parts Associate

2003-2005

● Order parts for customer

● Solid understanding of customer needs

● Maintain monthly sales quota

Education: C lifton High School Clifton, New Jersey -- High School Diploma June 2003 Skills:

● P roficient in the Italian Language / Able to understand Spanish and speak minimally

● Good oral and written communication skills, Strong interpersonal relations skills,

● Windows and Microsoft Office Suite

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