Customer Service Staff

EDUCATION:

FLORIDA INTERNATIONAL UNIVERSITY MIAMI, FL

EXPECTED GRADUATION DATE: SPRING 2018

MAJOR: Bachelor of Science in Hospitality Management

LICENSES AND CERTIFICATIONS:

CVENT Certification

Custodial Maintenance (CMI Level 1) Certification

Food Service Sanitation License

EXPERIENCE:

FLORIDA INTERNATIONAL UNIVERSITY – Miami, FL

CUSTODIAL & EVENT SUPPORT SUPERVISOR Aug. 2014 – Present

Directly supervise daily custodial activities to ensure staff is working in a safe and effective manner to achieve the facilities custodial goals and meets expected standards.

Participate in the hiring, training, and evaluation of custodial staff, ensuring personnel is knowledgeable of policies and safety procedures, related to custodial duties and in the operations of custodial equipment.

Prepare and maintain a variety of reports and records pertaining to staffs conduct, equipment inventory, and buildings custodial and operational concerns; including equipment inventory and damage reports.

Facilitate regular building inspections to ensure the cleanliness of facility and building maintenance requirements.

Develop and implements goals, procedures, and work standards for activities.

Assist in providing a safe and clean environment for FIU students, staff, and guest of the Wolfe University Center.

Inspect work areas; work progress and work completed, to ensure that the student and custodial staff are following safe practices and procedures.

Responsible for training of both the Custodial and Student Staff on custodial duties and procedures.

Oversee the completion of all classroom, meeting, conference and event set ups.

OPERATIONS MANAGER Jan. 2014 – Aug. 2014

Provide direct supervision to the Wolfe University Center's (WUC) student staff to ensure effective and proper completion of event set – ups.

Responsible for meeting/greeting and providing assistance as needed to Clients to ensure the success of their Event.

Ensures Events are set up to clients’ expectations and/or that their needs were met. In addition to providing facility tours to clients and potential clients.

Utilize the EMS and event diagrams to properly set-up events and schedule adequate set-up staff.

Assist in providing a safe and clean environment for FIU students, staff, and guest of the Wolfe University Center.

Create maintenance work orders and surplus pick-up orders

Responsible for the selection, orientation, training, and discipline of Student Staff.

Responsible for the scheduling of Event Support Supervisors, Bldg. Managers and facility assistants.

Oversee and participate in the completion of all classroom and event set ups.

Assist with the resolution of WUC building issues to ensure effective building management.

Participate in policy/procedure discussions to ensure effectiveness and efficiency of WUC operations.

Provide customer service on behalf of the Wolfe University Center to internal and external constituents.

CUSTODIAL MAINTENANCE WORKER-SET UP TEAM LEAD June 2013 – Jan. 2014

Responsible for effectively cleaning and disinfecting restrooms, offices, game rooms, computer lab, fitness center; and all other areas throughout the WUC.

Assist with minor nontechnical repairs to buildings and fixtures including the replacement of light bulbs, hanging of bulletin boards, and painting of WUC. Report the need for maintenance and repair and assist in making minor repairs.

Assist with floor care treatment which included dusting, sweeping, mopping, stripping and waxing. Carpet shampooing, etc.

Facilitate the completion of all classroom and event set ups

CUSTODIAL WORKER (TEMP) April 2013 – June 2013

Responsible for Floor care throughout the Housing Facilities which included the dusting, sweeping, mopping, stripping and waxing, of floors in dorm rooms as wells as student apartments.

Responsible for the proper cleaning and disinfecting of restrooms and living quarters throughout housing facilities.

Responsible for the removal of garbage, unclaimed items and any other debris left in Housing facilities. Also the cleaning of restrooms and all other areas occupied by students throughout the Housing Facilities.

Summary of Skills

• MS Word, Excel, Power Point proficient • Superior written and verbal communication skills

Detail Oriented/Organized • Hard working and self-motivated

Excellent Customer Service Skills • Works well in diverse team environments

Mastery of the operation of various types of cleaning machinery including but not limited too; Pressure washers, floor buffer, floor scrubber, Whitaker carpet/stain cleaner, floor rider.

Working knowledge of cleaning chemical safety protocol.

Contact this candidate