Customer Service Data Entry

Leigh Pietrasz

* * **** Water Willow Drive Deland FL 32720 * * Phone: 813-***-**** * * Email: *************@*******.*** * *

Objective: To enhance a new environment with a positive, successful, goal oriented and detailed employee.

Position Requested: Customer Service

Employment History:

June 2016 to Present

Daytona International Speedway 386-***-****

1801 W International Speedway Blvd Daytona Beach, FL 32114

Supervisor: Gina

Position: Seasonal Event Staff

Job Duties: Ensuring the area of arrival is clean, Greeting and Assisting Clients with any questions or concerns,

Checking Credentials, Open the doors for entrance and exiting of building, Ensuring that they were in their designated areas, Thanking the guests and inviting them back.

9/26/2013 to 05/31/2016

Aerotek -Amy 813-***-****

Tampa, FL

Supervisor: Amy @ Aerotek, Barbara & Jen @ Planet Home Lending

Position: Data Entry Clerk

Job Duties: Review of Documents such as Hud 1, recorded & unrecorded mortgages, title policies and more. Currently in Blitzdoc's working in Y & Z sorting documents and identifying them. Running Call Center Report’s for U.S. as needed.

Position: Title Clerk

Job Duties: Review Titles for Auction Process - Follow State Guidelines, Contact Lienholders for final lien holder documents, such as Power of Attorney, Lien Release, Email Dallas Salvage for Letter of Guarantee and Copy of Title.

Computer system used was VPN, verify VIN Numbers, Dispatch and separate mail, mail files to Carmel, Indiana on a daily basis.

Positions: Cash Poster & Customer Service Representative

Job Duties: Data entry in the Cash Posting Department, medical review of payments, separating & sorting patient and provider paperwork. Call Center for carriers Coventry & BlueShield of California, Tier 2 call center. Assist call center representatives with high volume inbound call center- Demonstration of compliance & HIPPA - as well as carrier guidelines using systems NERD, SERVICELINK, EMC, TAZ. Answering Call - Greeting Client in a pleasant manner over the phone, recognizing their concern, resolving the issue, and politely ending the conversation and branding it with insurance carrier name. Assisting with daily issues such as billing, feeds to check terminations and reinstatements of policies.

5/27/2013 to 9/2/2013

Tuesday Morning 813-***-****

Tampa, FL

Supervisor: Lynn

Position: Store Associate

Job Duties: Assist with furniture assembly, incoming- offloader- receiving of merchandise, Recovery of merchandise, cashier

03/10/2011 - 1/30/2013

Comfort Keepers 813-***-****

17901 Hunting Bow Circle

Lutz, FL 33558

Supervisor: Daniel

Position: Certified Nursing Assistant, Home Health Aide, Companion

Job Duties: Assist Elderly with daily living functions as a certified Home Health Aide, Alzheimer's and Dementia clients and sometimes light housekeeping duties.

06/18/2009 - 03/09/2011

Attended School

03/06 - 06/18/2009

Med3000 813-***-****

4025 Tampa Road Suite 1110

Oldsmar, FL 34677

Supervisor: Jeanette

Position: Cash Poster/ CSR

Job Duties: Temporary to Permanent position originally thru Custom Staffing Agency. Utilized specialized software (Medical Manager) to include data entry posting of batches of copays for National Rehabilitation Hospital (NRH) accounts, sorting mail and answering and resolving issues for clients in a high volume call center, also emailed Daily Production Reports in Excel to Supervisor.

08/2005 - 02/2006

Adecco Temporary Agency 813-***-****

4427 W. Kennedy Blvd., Suite 100

Tampa, FL 33613

Supervisor: Various

Position: Clerical Support

Job Duties: Data Entry, Filing and General Clerical.

01/15/2000 - 08/2005

Concentra Integrated Services 888-***-****.

5130 Eisenhower Blvd.

Tampa, FL 33603

Supervisor: Jason Durand

Position: Medical Billing, Customer Service Representative, Supervisor Jason Durand.

Job Duties: Answer incoming calls, provide customer service for high volume calls on behalf of St. Paul Insurance Company, ability to recognize Issues with provider bill review, reference claim status, Email adjusters for acceptance or denial of a claim, perform clerical duties, able to multitask and assist Team leaders and supervisors. Previously worked in Medical Billing Department processing physical therapy bills (minimum 90 daily) prior to working in the Customer Service Department.

Computer Skills: Microsoft Windows 2007, Medical Manager, Power Track, Excel, Access, Oracle, Advancer, ICMS, Quark, Scanners

Office Skills: Typing 35 WPM, Data Entry, Professional Customer Service Skills, Mail Room Sorter Machine, Adding Machine, Proofreading and Check Payments.

Education: St. Petersburg Catholic High School,

St. Petersburg Vocational High School

Aguila International

Everest University

References: Joanne Troup Baldwin-727-***-****

Carol Piller 813-***-****

Dorothy Rocha 813-***-****

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