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Atlanta, Georgia, United States
January 23, 2018

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PHONE – 678-***-****



Over 15 years of experience in IT Technology/ Project/Program/Product/ Relationship/ Vendor/ Release/Deployment/ Change Control/Infrastructure/Cloud (P2V) and Technical Management roles. In addition, 10 years of Accounting, Financial, Customer Care Applications, CAB and Data Centers roles. Over 10 years of Web designing, Development and Deployment experience, using Java (J2EE), HTML, Java Script, SharePoint, Dreamweaver, Photoshop, PeopleSoft, NetSuite and XML. Over 15 years of experience managing small to large websites, 10 plus years in Process Improvement and 10 plus years in Business Transformation. I have 8 years of agile project delivery processes. I utilized Agile to implement a Global Services Dashboard application that provides near real time operations metrics to the services command center team enabling reduction in SLA penalties and improving customer service. Led Agile Client Portal teams developing leading edge analytics applications that improved clients to be able to retrieve real time reports and reduce operational cost.

Diverse business and technical background covering Healthcare/HIPAA, Financial Applications (PeopleSoft, Oracle 10 G to 11G), JD Edwards, e Business, Public Health/HIPAA/PHIN (CDC), Healthcare/Provider Upload Portal, Web, Content Management, Advertising, Telecommunication (exposure to OSS processes), Airline etc. Experienced in wide range of projects Portfolio Analysis, Application Maintenance, Support and Estimation Methodologies, Development, Global (working with virtual teams), Integration, Reengineering, Testing Automation, Documentation, Process Consulting, Infrastructure, Data Center Move, Data Warehouse and Security projects etc. Led cross-functional team to procure and implement a web based Sensory taste testing application that replaced an obsolete client server application. This implementation improved efficiency of the sensory planning, scheduling and execution process resulting in increased capacity to handle additional tests. Managed resources, pricing models, application development, application maintenance and transition offerings for new application & related infrastructure build and run programs. Managed entire project/program/product/delivery/implementation development life cycle for both government and private sectors and have utilized Agile, Waterfall, RUP, ITIL, Phase Gate, Six Sigma methodology processes. Managed both Onshore, Offshore and Global resources, Third Party Vendors (TATA, Accenture, IBM, Cap Gemini and HP) and Global projects with different skills-set.


Platforms: UNIX, Java (J2EE), Windows, 365, Citrix, Linux, Cloud, AWS & Azure

Web Technology/Servers: SaaS, HTML, XML, UML, Web 2.0, JavaScript, AJAX, IIS, J Boss, and IBM

E-Commerce: Commerce One, Ariba, Microsoft Commerce Server and Open Source CM

ERP: Oracle 10G, 11G, E Business, SAP Financials, PeopleSoft, Solomon, JD Edwards, Peachtree, Kronos, and MAS 90

Database: Oracle, SQL Server and Sybase

Development Software: Visual Studio, Net Architecture, Visual Basic, ASP Dot Net and C# Sharp

Industry Standards: CMMI, SOX, PCI, PMI, KPI, ITIL, Phase Gate, Six Sigma, HIPAA, ICD and PHIN (Public Health Information Network)

Office Tools: GroupWise, Lotus Notes, Microsoft Suites - Project, Word, Excel, Access, Power Point, Caliber, DOORS, Documentum, RMS, Hyperion Essbase, NIKU and Visio

Testing Tools: Mercury Win Runner and Test Director – Quality Center, Rational - RUP

Report Tools: Business Objects, Cognos, GEAC Report Writer, Crystal Reporting

Collaboration Tools: Microsoft SharePoint Portal, HP – ALM Applications Lifecycle Management, JIRA, Clarity Playbook, SharePoint Server 2007, SERENA Business Mashups (SDLC) Tool, Support Central, SIR (Document Imaging Application) and Event Tracker.


Confidential - Atlanta GA - January 2016 – Present

Program/Project Management Leader

Leading small, medium, large-scaled or complex business systems, upgrades, migrations, installations and site integrations that are diverse in scope. Developed project scope, charter, and applicable project management, developed and maintain the project schedule. Monitor and control projects ensuring efficient utilization of project resources worldwide. Working in Industry of manufacturing and projects with heavy on Infrastructure and Site Acquisitions worldwide. Document meeting, coordinates status reports and approvals on deliverables. Maintain strong focus on Customer Satisfaction by delivering exceptional project performance and predictable, repeatable project results. Initiates and develop project change requests for changes in scope, schedule, and time. Create and maintain baseline cost estimate at the project level.

Working with informal work teams, often consisting of Services / client blended teams in-order to expedite and status task information. Supported integration and migration of acquired companies in Europe, Mexico and Canada. Managed standards, procedures, and practices for recordkeeping of contractual agreements. Serve as a subject matter expert and consulting resource for IT, Finance, HR, CAB – Change Advisory Board and Plants. Prepares cost and time estimates, project plans, user acceptance test plans and business process flow charts and dashboard reports for upper management.

Handled IT Service Management (ITSM) software applications, system development methodology and system architecture. Great excellent analytical and problem-solving skills and deploying IT solutions in a manufacturing environment, Infrastructure, P2V, Cloud, Azure, EMC Storage, VMWare applications, software, data centers projects. Create and present dashboard portfolio to upper management on twenty-five (25) programs/projects global. Managed onshore, offshore and global resources (45) of direct report and matrix reports.

Project Management Institute (PMI) - Atlanta GA 2016 – Present

Special Interest/Finance (Volunteer)

Presentations, documentations and reports. Assist VP, Special Interest & AVP, and Forums with special requests. Support Speakers Bureau. Post Forums/Toastmasters on website. Track SI Budget. Approve and submit check requests timely. Ensure request is within event budget constraints. Update Budget tracking and assist with budget planning.

AXIOM (ABM Logistics) – Atlanta GA August 2013 – December 2015

Senior Project/Program Manager – Enterprise Applications (Contract)

Managed multiple active large-scale Information Technology related projects, balancing competing priorities and constrained resource and ensuring all project requirements and activities are completed in accordance with Sponsor and Management expectations for timeliness, specification, quality, and resource utilization, and in compliance with company policy. Responsible for project initiation, requirements gathering, team building, planning, task execution, status reporting, and delivery, for integrating project activity and results into enterprise activity, business process, and management systems, and for forecasting resource requirements throughout the project life cycle. Built effective cross-functional and geographically dispersed project teams, maintains project team focus on success and customer service, communicates comfortably and effectively with all project stakeholders, at all organizational levels, technical and non-technical, effectively manages third-party providers, identifies, manages, and appropriately escalates risks and issues.

Upgraded JD Edwards 8.12 to 9.1 modules in AP, AR, GL, Payroll, Fixed Assets and Kronos6.1 network computing concepts, and torch points solutions in Client Portal, CMS (Contract/Content Management Systems), B2B, B2C, P2V, and Oracle OBIEE 10G to 11G, E Business, Data Warehouse and CRM projects at ABM Logistics in United States, Canada and Europe. Demonstrated experience and functional expertise in one or more areas of general accounting, service billing, payroll/HR is preferred; experience with financial reporting systems and work order systems is desired. Experience with vendor management, including creating RFPs, negotiation of contracts, financial monitoring, KPI and resource management. Implemented successful experience working with remote teams.

PRGX Healthcare - Atlanta GA October 2012 – July 2013

Program/Project Leader

Working with the healthcare audit team for Medicare, Medicaid and Private Payer to set deadlines, coordinate resources, costs, and schedule for assigned projects, support program management by managing changes to the project plan, and manage, and facilitate all projects through the entire Project and Waves implementation lifecycles. Leads the initiation, design, and monitoring, implementation of cross-functional projects claims selection, ICD 9 & 10, HIE, adjudication, imaging of claims-PACS/RIS, revenue cycle, back-out claims and provider validation and quality analysis.

Worked on EDI Health Care Claim Payment/Advice Transaction Set (EDI 835 & 837) can be used to make a payment, send an Explanation of Benefits (EOB), send an Explanation of Payments (EOP) remittance advice, or make a payment and send an EOP remittance advice. Led successful implementation of critical claims business projects through effective planning and risk management as well as design and delivery of sustainable process improvements for our business partners. Select context diseases and audit waves through CMS standards

Delivered rapid revenue cycle change and improvements within strict time frames whilst remaining focused on the longer-term improvement opportunities. Building the PMO – Project Management Office and CAB – Change Advisory Board. Developing Integrated Collaborative PMO deliverables like Reporting, Projects, SharePoint Sites, Sub-Sites restructure depending on communities and standardized templates used across the entire company.

Created and managed cross-functional project plans to communicate and track project timelines, milestones, costs, deliverables and creating/updating JIRA tracking systems. Developed required internal and external communications and training to implement newly defined processes, performance measurements, KPI reporting, and policy definition. Participated in policy and procedure reviews, change in control activities of any corporate, organization, or department initiative to evaluate impact to current projects in support of planned activity. Identified cost, schedule, technical, and quality risks. Works closely with identified project teams to perform detailed analysis and produce reports.

Total Systems - TSYS, INC Columbus, GA July 2010 – Sept 2012

Associate Technical Project/Product Director – Delivery (Contract)

Supported the development of individuals, teams and work initiatives. Provided the technical direction of the assigned work components for a product, platform or project. Negotiated with stakeholders to determine scope and budget that advance TSYS business objectives and client needs. Builds and maintains customer relationships with the business unit and clients. Served as Program Manager in the application delivery lifecycle from requirements to implementation phases for Tesco Bank. Applications that related to Tesco Bank’s ACH, foreign exchange, debit/credit card processing. Implemented at Tesco Bank, which included incorporation of European Commerce regulations and my creating training and train-the-trainer manuals in both English and French. Lead project team (30 resources of onshore and offshore) Analysts, Solutions Architect, Software Engineer, DBA, Data Analyst, Project Manager, Project Coordinator, QA and Release Management. Provides direction to team members and/or projects.

McKesson Healthcare Solution, Alpharetta GA April 2008 – December 2009

Program/Product Manager/Software Development Manager

Handled the development of the SDLC product line of McKesson of 15 Million Budget (Healthcare Physicians/Providers Applications, Registration, Revenue Cycle, Office Visits, Medical Claims, PACS/RIS, ICD 9 & 10, EMR, HER, HIE Solutions and CMS) - Working closely with other departments to meet the business unit's goals. Building and maintaining good relations with global sourcing team and managing the performance and career development of the development team

Was responsible for directing the activities of a software applications development function in a Healthcare Product company. Oversees the analysis, design, configuration management - release management-manual/automated builds, programming, debugging, and modification of computer programs for commercial or end user applications such as materials management, fiscal management, HRIS or personal applications products (e.g., spreadsheets, (sales/use) tax packages, SOW – Statement of Work, CAB Vendor Management and financial programs.

Handled operational management of all program resources: business analysts, system architects, programmers, technical writers, release engineer and test engineers. Management of first and third-party development (onshore and offshore) resources and contracts. Ensured adherence to system development of lifecycle standards, enforce process, OSS (Operations Systems Support), JIRA tracking systems, PKI and standards compliance metrics.

Hands-on experience managing onshore and offshore delivery engagements managed projects with important level understanding of IT development practices with emphasis on HL7, EMR Cloud (Electronic Medical Records), EHR (Electronic Health Records), EDI (Electronic Data Interchange – 270/271, 835/837, AGILE, Phase Gate, Waterfall, Clarity, JAVA (J2EE), Oracle CRM, Web methods, SaaS Model, Microsoft Technologies (ASP.NET / VB .NET/ C Sharp) and Delphi.

State of Georgia - Dept. of Human Resources, Atlanta GA April 2005 – March 2008

Applications Development Manager

Was overseeing, managed application software development projects and applications software support activities on a statewide. Evaluates new hardware/software technologies to improve services, system development, Kronos Workforce, P2V, ORACLE (DATA LEAK) for DEFAC – Department of Family and Children Services (10+ Million Budget). Handled the DEPLOYMENT of PIE Project (1500 users) on AGILE and Waterfall processes – Performance Improvement and Enhancement for Customer Service Support unit – Child Support Services with Web Sphere Customer Center WCC/Info sphere solutions. Supported the Child Support Portal with all information needed including remittance processing.

Web Applications System Manager

Responsible for Information Technology work experience of an increasingly responsible nature which involved planning, organizing, coordinating, coding, CAB and evaluating elevated level systems of large scale and critical Information Technology projects from conception to implementation. Directed the development and implementation of changes as necessary to ensure that projects remain within specified time, cost and scope, while adhering to outlined quality objectives. Managing project issues, assessing project risk, and developing and managing risk mitigation strategies. Was responsible for selecting, implementing, and administering enterprise-wide content management system; web server and security administration; web programming and design; search engine optimization; performance and utilization reporting; leadership of cross-functional Web Team for Child Support Website. Managing project issues, assessing project risk, and developing and managing risk mitigation strategies.

Verity Professionals - Atlanta GA March 2004 – March 2005

Project/Program Director - Contract

Affiliated Computer Services-ACS - Atlanta, GA June 2002 – February 2004

Program/Business Consultant – Healthcare

Cambridge Technology Partners - Atlanta, GA - 10/1999 - 12/2001

Lead Web Project/Program Manager

BELLSOUTH DOT NET - Atlanta, GA 09/1997 - 10/1999

Senior Project Manager

INTERIM CORPORATION (CONTRACT) - Atlanta, GA 09/1994 - 08/1997

Business Analysts/ Project Manager (Consulting/Contract)

BASS CORP - Atlanta, GA 08/1991 - 09/1994

Accounts Payable/Accounts Receivable Systems Coordinator (AS 400) and GEAC

FIRST MEDICAL CLINIC-College Park, GA 12/1988 - 7/1991

Office Manager/ Senior Accountant

DELTA AIRLINES CORPORATION- Atlanta, GA 05/1985 - 12/1988

Staff Accountant


MSC in Computer Science, Information Systems Minor, Clark Atlanta University, Atlanta Georgia.

BSC in Accounting, Business Administration Minor, Virginia Union University, Richmond Virginia.


Certificates in Sybase SQL Programming, Access Reports, Microsoft E-Commerce Integration, Fundamentals of ARIBA (B2B Supply Chain Solution, Buy Sites Administration (B2B/B2C Solutions), Data Warehousing, Decision Support Solutions, Enterprise Project/Resource Management, Managing Software Quality and ITIL/IT Service Management and Phase Gate methodology processes.





Contact this candidate