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Human Resource Professional

Concord, New Hampshire, United States
January 23, 2018

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An accomplished Insurance and HR professional with consulting acumen. Career profile includes sales and marketing experience with clients in manufacturing, healthcare, hospitality and financial services organizations. Skilled manager of simultaneous complex projects, including scope definition, task prioritization and execution oversight. A self-starting goal-oriented strategist whose confidence, perseverance and vision promote success. Demonstrated effective leadership skills recognized for excellent communication, interpersonal and organizational skills resulting in a proven track record of delivering quality results within time and budget constraints.


Contract Negotiations Compensation & Benefits Training & Development

Employee Relations & Diversity Talent Acquisition Fostering Team Environments HR Policy, Practices and Procedures Presentation Skills Employee Performance


New England Mechanical Overlay Inc.

HR 2015 – Present

Contracted to assist partners in buy-out transition

Created Confidentiality Agreement and Non-Compete Agreement to reduce potential nepotism exposures

Created employee handbook, IT policy, safety plan documents, evacuation procedures

Designed internal reporting forms, employee personnel file to ensure compliance

Reviewed P&C and Benefits plans and recommended changes that were implemented with great success that improved insurance program and significantly reduced cost.

Provided guidance for ongoing changes in FLSA, labor policies, HR practices and procedures

Supported partners in employee issues as requested/required

The Vesume Group HR Consultant 6/2013-9/2014

Contracted to create an employee handbook which included safety issues and incorporated federal and state compliance matters

Researched MA laws to ensure compliance on up-to-date Leave Actions (Maternity) and accommodation policies (Nursing Mother’s Policy)

Provided assistance with safety postings, evacuation protocol and workplace violence

Assisted HR Director prepare for annual audit

Researched and performed an internal record retention audit

Assisted in the review and editing of the employee handbook to incorporate effective procedures and policies and meet compliance requirements

Updated time and attendance records for pending audit

Updated educational records for employee training credits and compliance requirements

Audited and purged employee personnel files and applications for employment to ensure compliance and mitigate EEOC potential

Used Visual and other manufacturing related software, as well as Microsoft.

Completed contract two weeks earlier than anticipated and remained for one week to enable HR Director to exercise vacation plans.

New Hampshire Employment Security

Employment Services Representative 12/2009 – 11/2011

Developed and facilitated the NHES Manchester Works for Professionals networking group, a highly recognized and successful program for the largest service center in NH

Successfully returned 154 professionals to New Hampshire workforce in 18 months

Presented 84 informational employment counseling seminars for claimant groups offering information and essential job search

Negotiated five meeting sites for weekly meetings at no charge to the agency or participants and skillfully engaged high-level keynote speakers of educators, company owners, large corporate CEOs and other individuals with strong spheres of influence, including Governor John H. Lynch.

MBA Rescue, LLC, Segway of NNE (a Division of the Profile Group)

Safety Coordinator 04/2004-06/2007

Named Safety Coordinator charged with developing a marketing program for the distribution of Defibtech ™ AEDs in Maine, NH and VT

Successfully negotiated with vendors, managed inventory and maintained cost control

Successfully depleted inventory and earned recognition for proficiency in negotiating purchasing influences

Distributed additional units to target markets of clients with multiple locations and offered client education in the field

Served as public relations liaison to uphold and improve company’s corporate image

With notable recognition, negotiated contract termination with manufacturer in the return and credit for outstanding inventory when Division closed due to product line acquisition by NH Department of Safety, Bureau of EMS.

Oversaw and managed Segway of NNE in 12-week absence of general manager

Provided training to customers with disabilities as well as a national client/broker base

Monitored purchase and control of more than $300,000 in inventory, skillfully regulating product availability and adhering to budget requirements.

The Patsy’s Companies (a Division of the Profile Group)

Marketing Coordinator 01/1998-03/1999

Coordinated marketing plans and programs to guarantee the profit growth and expansion of company products and services under the director of the President/CEO

The Patsy’s Companies (a Division of the Profile Group)

HR Coordinator 03/1992 – 10/1996

Oversaw and maintained company benefit plan for NH, VT and MA that resulted in improved health plan and reduction in premiums.

Conducted employee educational meetings and open enrollment for benefit programs.

Oversaw property and casualty program for five dealership locations.

Updated employee handbook, developed employee evaluation and follow-up system that ensured annual performance reviews as well as 90-day probationary reviews and disciplinary actions.

The Sadler Agency

Benefits Producer 08/2001-06/2004

Sold and promoted a variety of health and ancillary products to NH based employers

Designed benefit plans and negotiated with carriers to achieve competitive pricing

Conducted market research and developed effective marketing campaign to ensure fair market share and engage purchasing influences

Transitioned marketing communication from product specification/feature focus to value/benefit messaging and segment targeting to gain competitive differentiation.

Extended HR support to clients in areas of compliance, safety and organizational development

Organized benefit fairs and facilitated open annual enrollments for large groups

Collaborated with commercial accounts to develop creative and value-added approaches to attract new business and ensure retention.


Eckhardt & Johnson, Inc. 10/2008 – 11/2008

Crotched Mountain Resort Trust 06/2007 – 07/2007

World Cup Sports (NH, ME, CT, MA) 10/2001 - 12/2005

Wallace Press 11/2001 - 06/-2004

Central Paper Products Co. (HR Generalist) 12/1996 - 01/1998

Profile Group (HR Generalist) 03/1992 - 10/1996


Undergraduate Degree Program (Business), New Hampshire Technical Institute, Concord, NH

Advanced Skills for Human Resource Managers

HR 101, PACCAR Financial Group

CIC National Alliance

Life & Health, Property & Casualty NH Licensed Producer – NH & ME


Public Speaking, Program Development, Microsoft Suite and Apple Software


Society of Human Resources Management (SHRM)

The National Alliance, CIC

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