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Customer Service Data Entry

Decatur, Georgia, 30030, United States
$33,000 +/year
January 23, 2018

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**** ******** ***** *******, ** 30032 404-***-****


Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Self-driven, punctual, with a professional attitude, efficient, helpful, supportive, and positive. Seeking an opportunity to improve and expand my skills to an advanced level of support.


-Problem solving, customer service, multitasking, organizing, utilization of several company platforms, Microsoft Office Word, Excel, Access, and Outlook.

-Accurately and efficiently processed sales transactions through the POS retail operating system and maintain accurate register. Cashing out sales, Receive and enter customer and finance payments, End of day/shift balancing, Process finance applications, Enter sales orders/information into computer systems,

-Typing speed is 45-50 wpm as well as 98% accuracy with Alpha Numeric 10-Key system.

-Answer and direct phone calls and customers as appropriate, and general clerical duties.


Masters of Business Administration Grand Canyon University Phoenix, AZ July 2013 - Dec. 2014

Business Marketing (online study) GPA: 3.6

Related Coursework: Leadership and organization, accounting principles, and principles of finance.

Bachelors of Arts and Science Clark Atlanta University Atlanta, GA May 2011

Fashion Merchandising and Design GPA: 3.4


Client Services Rep, Priority Payment Systems August 2017 – Oct. 2017 Alpharetta, Ga

-Monitoring client accounts, processing monetary funds from merchants to their acquiring banks.

-Inbound and outbound calling, providing customer service to merchants and independent sales offices, b2b.

-Processing merchant account closures, updating banking information, merchant applications and contracts, and opening new processing accounts.

-Processing file builds for credit card terminals (Verifone VX520, Ingenico ict220, Pax s80, and AprivaPay)

-Provided technical support for credit card terminals and online processing with MX Merchant, using MX ISO/Agent, eConnections, and inContact.

-Utilized skills in Microsoft Excel and Google.

-Faxing, filling, emailing and corresponding to merchants and independent sales offices.

Client Services Rep, National Society of High School Scholars June 2017 – August 2017 Atlanta, Ga

-Provided correspondence to students and parents regarding memberships and scholarship opportunities via email.

-Processing membership information packages via email and postal mail.

-Processing merchandise orders to clients from the online web store.

-Rendering changes to online orders, shipping, addresses, online product information, and name changes.

-Mailing acceptance letters to students accepted into the program.

-Sending correspondence regarding scholastic events and upcoming enrollments.

-Processed payment information regarding enrollment.

Processing Specialist, First Data Feb 2017 – June 2017

Marietta, GA

-Perform a variety of data entry, verification and related duties for processing of disputes, fraud, chargebacks, exceptions and/or other associated transactions.

-Monitors, verifies, and edits data during input process. May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.

-Makes decisions within established guidelines regarding the different work cases and various transactions.

-Has access to confidential information. Handles routine and non-routine tasks with standard procedures, referring most complex issues to higher levels. - Works under moderate supervision.

Data Entry Specialist, Iron Mountain Dec. 2016 – Feb. 2017

Atlanta, GA

-Managed the incoming data input process including keying label information, location information, investigating and resolving exceptions, acknowledging orders with customers and closing the work order. Verified that all information is keyed accurately and in a timely manner.

-Managed the internal move data input process including the keying of all information, electronically moving cartons to new locations, investigating and resolving exceptions and closing the work order.

-Managed the destruction data input process including the selection of destruction candidates, keying changes, verifying that keyed information is correct, investigating and resolving exceptions, forwarding destruction certificates to customer and closing the work order.

-Managed the permanent removal process electronically including the keying of all PMO’s, verifying the information, investigating and resolving exceptions and closing the work order.

Dispatcher, Pitney Bowes Nov. 2016 – Dec. 2016 Atlanta, GA

-Ensured that the mail was reviewed for proper date, postage and good quality barcodes prior to being placed in the appropriate mail trays by verifying the zip codes on the mail match the mail trays properly.

-Ensured that finished mail is organized neatly and placed right side up facing forward.

-Communicated errors found in the mail to operator or supervisor to prevent re-work of mail. - Recognized bad barcodes and notified the operator.

Package Handler(Small Sorts), UPS Aug. 2016 – Oct. 2016 Atlanta, GA

-Maintained a professional appearance at all times, delivered all mail in a timely manner.

-Lift and slide packages onto conveyer for delivery.

-Labeled, scanned and weighed packages, unloaded and sorted incoming packages.

-Collaborated with team members to organize loads efficiently, maintained a clean and safe working environment.

AppleCare Technician, Concentrix Apr. 2015 – May 2016 Norcross, GA

-Assisted my peers worldwide within AppleCare by fielding questions about the AppleCare Protection plan and other related support agreements.

-Introduced and implemented 'light touch' business process and program/project management tools, specifically the AppleCare New Product Process, Weekly Project Reviews, Monthly Operations Reviews and Strategic Initiative Program Management.

-Worked remotely as an AppleCare expert providing award-winning technical support for Apple products from iPhones to iPads to MacBook to iMacs.

-Such difficulties with email applications, accounts, AppleCare Protection Plans, and Hardware of both Desktop and MacBook.

Senior Trend Analyst, Nwakaego Odigwe Inc. May 2009 – Dec 2013 Atlanta, GA

-Researched and provided data on African-American lifestyle trends (personal care, musical tastes, fashion, etc.) for new urban portal and helped present findings to CEO.

-Watching fashion trends for color, home interior trend for the accessories market, and economic trends to determine acceptable pricing.

-Illustrating fashionable drawings of shoes, clothing and jewelry, researching latest trends and colors, creating statements about the fashion trends for the new season.

-Fashion blogger on a weekly basis to include writing fashion trends, hair & makeup tips and monthly newsletters.

Data Entry Clerk/Administration, CWC Jun 2004 – Aug 2005 Atlanta, GA

-Performed administrative duties in the office such as data entry, word processing, filing, copying and other duties associated with company documentation.

-Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

-Organized files, developed spreadsheets, faxed reports and scanned documents.

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