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Sales,Customer Service,team leader,coaching

Kings County, New York, United States
January 23, 2018

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*** **** ***** ****** ***** 1 Brooklyn, New York 11236 347-***-**** ASSISTANT MANAGER SUPERVISOR TEAM LEADER


Multifaceted, growth-focused, and highly analytical professional with extensive experience in all facets of banking operations and management.

Equipped with the ability to increase sales of existing products; launch new lines; and manage multiple tasks.

Effective leader, adept at utilizing out-of-the-box approaches in training and motivating employees to foster team unity toward fulfillment of target goals.

Articulate communicator with well-honed interpersonal aptitude essential in cultivating and maintaining positive working relationship with all levels of professionals.

Expert at securing transactions and establishing strategic alliances with key customers and partners to identify opportunities, maximize client base, and gain repeat business.

Technically proficient with Microsoft Office applications (Word, Outlook, and Excel) and Windows. CORE COMPETENCIES

Profit and Loss Audit Review and Lead Generation

Regulatory Compliance Client Relations and Retention Sales and Service Daily Operations Customer Asset Management Cross-functional Leadership and Coordination Revenue Growth PROFESSIONAL EXPERIENCE

Santander Bank, Brooklyn, NY


Guaranteed efficient use of procedural requirements and processes by ensuring operational integrity and risk management

Assisted platform team members in maintaining awareness and compliance with operational policies and procedures

Supported daily teller activities to attain the demands of the branch which involved handling teller transactions and executing standard teller activities

Expertly managed the branch operations, facility management, security, and loss prevention in partnership with the branch manager

Trained and oversaw teller and platform staff and performed staff performance evaluation for promotion and the attainment of all sales and service objectives set by the branch production goals and service standards

Maintained active communication and understanding of all company policies and procedures by liaising between the branch and various departments

Organized and facilitated individual coaching sessions with each team member on a quarterly basis with emphasis on achievement of production goals and service standards including reviewing of all customer profiles

Assumed full accountability for the maintenance of vault control including cash orders, shipment verifications, and vault logs

Rendered expert monitoring to the branch security which involved inspections, equipment testing, coordinating repairs, and reporting as well as maintenance of premises and equipment TD Bank, Brooklyn, NY

SUPERVISOR Aug 2012–Jan 2017

Carried out multiple tasks including opening new accounts, processing customer transactions, and resolving new and existing problems

Generated new business for new and existing customers by effectively cross-selling and promoting various banking products

Displayed leadership skills in training staff and branch team on quality referral generation for insurance, investments, and business banking

Allocated daily operations to staff, completed monthly work schedule and time off, and submitted biweekly timesheet for payroll

Identified sales opportunities and current and future needs for both commercial and retail customers; and established reputation with business clients

Prepared and delivered loan applications and closing documents including home equity loan, line of credit, personal, mortgage, and bus line of credit while reviewing monthly and quarterly reports for audit review

Drove efforts in preventing fraud, securing customer assets, and verifying cash shipments

Ensured first-rate customer satisfaction with company products and services through completion of follow-up calls

Applied sales techniques in generating additional revenue by determining and addressing customer needs

Earned recognition as the Top Sales Performer

Queens County Savings Bank/Roslyn Savings, Various Locations FINANCIAL SALES REPRESENTATIVE/BRANCH SUPERVISOR Sep 2001–Oct 2011

Provided expert training and supervision to the team and staff while performing staff reviews and scheduling

Functioned as conversion coach during system merger while visiting various sites

Demonstrated proficiency in identifying and referring sales opportunities to investments, as well as current and future needs for both commercial and retail customers

Performed various responsibilities including forwarding mortgage referrals, processing wires, and approving negotiable items

Checked compliance with policies and procedures while reviewing monthly reports, forms, and logs in preparation for branch audit


LaGuardia Community College, Long Island City, NY Abraham Lincoln, Brooklyn, NY New York State Notary

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