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Project Manager Technical Support

Location:
Atlanta, Georgia, United States
Posted:
January 23, 2018

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Resume:

Gabriel B. Lance

**** ********* **** *******, ******* 30034

Home: 770-***-**** Cell: 404-***-**** ac35es@r.postjobfree.com

SUMMARY

Diversified professional with accomplishments in the areas of Electronic Commerce, Data Administration, Data Management and Information Systems Development/Support and Technical Support. Proven track record in managerial leadership, strategic planning, requirement definition, system analysis, system design, user training and project management, with strong technical skills. Experience in: medical device field, banking, distribution, transportation and manufacturing across multiple platforms within the Supply Chain. Developed, managed, and improved IT systems through analyzing, end-user requirements and using SDLC.

TECHNICAL EXPERTISE

Platforms:

Windows (client server), UNIX, IBM Mainframes, AS/400, System/38, RS/6000, DEC/VAX, Univac, HP.

Software/Language:

EDI, XML, INTERNET, SQL, GIS, GENTRAN, COBOL, ASSEMBLY, RPG III, ADS/O, CICS, DMS, IDMS, DL/I, IMS, PANVALET, ROSCO, OS/MVS, DOS, VSAM, ISAM, RDB, SMARTSTAR, CDD/PLUS, RMS, VMS, DB2, JCL, TSO, MS OFFICE TOOLS (EXCEL, POWERPOINT, ACCESS, MS-PROJECT, MS-WORD, VISIO, SHAREPOINT).

EXPERIENCE

PYRAMID CONSULTANT / NOVELIS CORP, Atlanta, GA 04/2013 - PRESENT

EDI / E-Commerce (SAP) Business Analyst Consultant:

Specialized in SAP/EDI with Project Management, EDI Trading Partner Implementation, Systems Analysis, and experience in user interaction, requirement gathering, development, testing, implementation and ongoing support.

Project consultant for configuration and implementation of EDI/E-Commerce projects.

Interfaced data between Legacy Systems and SAP.

Performed Gap Analysis, create business cases and design documents.

Provided daily ongoing production support, setup and maintenance for all EDI processing.

Liaison between both internal users and external trading partners.

Supported ongoing SAP EDI development as it relates to EDI and E-Commerce.

Managed and support current Trading Partners relationships.

Prepared functional and technical Spec’s.

Developed and implement EDI processes and procedure documents.

Developed EDI mapping.

Defined requirements and created design documents.

Project Management.

Setup and support and trading partner documents.

ACCESS II CONSULTANT / MEDTRONIC CORP., Minneapolis, MN 05/2012 – 04/2013

Business Analyst / Project Manager E-Commerce Consultant (SAP)

Sr. E-Commerce Consultant working as the primary contact for all things E-Commerce and EDI related, serving as the liaison between external business/trading partners (e.g., Customers, Vendors, Suppliers, Banks, etc.) and internal business units.

Created and mentor E-Commerce technical and business teams.

Defined EDI/E-Commerce standards, policies, and Implementation Guidelines.

Document business processes. Gather date requirements and perform data analysis to supported business needs. Established measures and metrics on measuring the success of all E-Commerce process. Managed all E-Commerce Trading Partner relationships.

Provide Knowledge Transfer to onsite team. Served as Subject Matter Expert in the area of E-Commerce. Assist on-site team with all areas of testing including the creation of System Test Plan, Test script, Test Data etc.

INSIGHT GLOBAL / NOVELIS CORP, Atlanta, GA 01/2012 – 05/2012

Business Analyst Consultant:

Gather business requirements from business user for new SAP system.

Created business cases and design documents.

Document business processes.

Developed functional designs.

Worked with the IT staff on system design reviews.

REZLUT TECHNOLOGY / TRACTOR SUPPLYCORP, Nashville, TN 04/2011 – 11/2011

Business Analyst E-Commerce Consultant:

Worked with business users to gather business requirements.

Created business cases and design documents.

Document business processes.

Developed functional designs.

Assist with all areas of testing including the creation of System Test Plan, Test script, Test Data etc.

Worked with IT developers and tester to ensure requirements and functional design were translated accurately into technical design.

Worked with the IT staff on system design reviews.

Provided end user training.

ACCESS II CONSULTANT / MEDTRONIC CORP., Minneapolis, MN 01/2008 – 02/2011

Business Analyst / Project Manager E-Commerce Consultant (SAP)

Sr. Consultant (B2B) with experience in the Medical Device field in international distribution. Specialized in SAP R/3 with project management, systems analysis, and experience in user interaction, requirement gathering, development, testing, implementation and ongoing support.

Project consultant for configuration and implementation of EDI E-Commerce projects.

Interfaced data between Legacy Systems and SAP.

Performed Gap Analysis, create business cases and design documents.

Provided daily ongoing production support.

Liaison between both internal users and external customers.

Supported ongoing SAP EDI development.

Managed Trading Partners relationships.

Prepared functional and technical Spec’s.

Developed EDI processes and procedure documents.

Defined requirements and created design documents.

Project Management.

Setup new trading partners (810, 850, 820 & 997).

GEORGIA-PACIFIC CORP / BLUELINX CORP, Atlanta, GA 08/1990 – 01/2008

IT Manager/E-Commerce Director, (1997 – 2008)

Developed and executed detailed implementation plan to incorporate new strategies and technologies within the Electronic Commerce B2B program for customers and vendors across the different business units within the corporation. Map data requirements across the company in the areas of customers, products and suppliers, making sure the data structures are consistent and compatible with both the internal and the external systems within the customers and supplier’s operations. Worked with several hardware platforms and different business cultures within the Supply Chain. Managed the scheduling and prioritization of the business unit’s requirements for the Electronic Commerce organization. Managed a staff of twelve (12).

Established and managed processes to monitor daily Electronic Commerce production, support and test activities. Analyzed and resolved problems. Worked with internal and external partners on creating project scope, requirements and project plans and perform Gap Analysis.

Provide supervision and leadership to the E-Commerce team, including job assignments, performance evaluation, training, professional development, and career planning and etc.

Work with senior management, IT staff, business units, and DBA’s to ensure availability, reliability, and scalability of E-Commerce systems to meet business demands.

Setup new trading partners relationships i.e. customers and vendors with the Supply Chain.

Analyzed business application system functions and requirements for Electronic Commerce Integration within the different business units. Worked with many external customers, external vendors and other partners i.e. banks, transportation carriers (rails, motors & oceans) as well as technical system personnel (internal & external) and internal business partners to assess processes and procedures and to identify requirements.

Establish and implement policies, procedures, and technologies for E-Commerce processes including security.

Define and implement strategies for integrating E-Commerce systems and non-E-Commerce operating environments.

Performed project management and project planning duties on all Electronic Commerce B2B related projects and activities with both external customers and external vendors.

Established policies and procedures as it relates to Electronic Commerce. Managed the data synchronization process across the supply chain.

Manage relationships with software vendors as well as manage installation of software upgrades.

Awarded “Supplier of the Year” for several years with the implementation of Electronic Commerce processes. As well as reduced cost by millions of dollars using Electronic Commerce.

Worked on the following EDI documents: 810, 824, 812, 816, 820, 823, 830, 832, 840, 843, 850, 852, 855, 856, 857, 858, 860, 861, 862, 864, 865, 870, 990, 997, 410, 404, 414, 204, 210, 211, 212, 214, 300, 304, 310, 312, 313 & 315.

Perform queries using SQL to provide up management with needed information.

Created business cases, functional requirements and design documents,

Business Analyst/Project Manager, Application Development (1995 – 1997)

Managed and directed software development and technical support organizations for the Wood Products Sales Division. Responsibilities included working with business unit managers to define and prioritize requirements and scope as well as schedule deliverable and insure that projects are on time and with-in budget. Worked as part of team to design and developed an Order Management, Invoicing and Sales Analysis Systems. Managed a staff of eight.

Established a development and technical support organization, as well as established processes and procedures for development methodology.

Provided support and training to end users and upper management.

Managed infrastructure applications.

Organized the project teams to improve efficiency as well as streamline the development process, resulting in on-time deliverables and improved customer satisfaction.

Software evaluation, recommendation and acquisitions.

Developed and implemented standards, as well as programming tools and utilities to insure compliance with standards, guideline and procedures.

Performed project management and project planning duties on various projects.

Provided technical consultant services to internal business units in the design of relational databases and information warehouses to improve data access, storage, and retrieval.

Develop test documentation, test plan, test cases, and test scripts

Change Management activities

Provided mentoring and training to other team members.

Responsible to providing management with timely information and status reports.

Participate in all parts of the software development life cycle of a project using analysis, design, and problem-solving skills.

Manage relationships with software vendors as well as managed & provided installation of software upgrades.

Gathering information and business requirements, conducting research.

Perform queries using SQL to provide management with different information.

Worked with application support teams to identify and implement system improvements as well as end user changes.

Manage end-user profile to determine access to/within different applications.

Sr. Database Analyst/Data Analyst (1990 – 1995) Responsibilities included Data Modeling, Designing Logical and Physical Database Structures. These activities included but were not limited to participation in the establishment of a new Data Administration department, with involvement ranging from staffing, documenting job descriptions, and establishing standards and procedures globally.

Design and implement database software for order entry, inventory and accounting systems.

Direct project teams in the development of application software in the use if database technology.

Analyze databases, data communications and data dictionary activities to identifying and implementing system performance enhancements.

Conduct code review and walk-thru.

Software evaluation, recommendation and acquisitions.

Provided consultant services and training on database usage and design as well as providing database tools.

Worked with application support teams to identify and implement system improvements as well as end user changes.

Established Data management and Database administration standard policies and procedures at a corporate level for diverse business units within the corporation using DB2 & IDMS database and tools.

EDUCATION

Computer Science, Columbia Commercial College, Columbia, SC

Computer Science, University of South Carolina, Columbia, SC

UCLA Executive Information Technology Program



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