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Customer Service Manager

Location:
Prattville, Alabama, United States
Salary:
65,000 annually
Posted:
January 23, 2018

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Resume:

ervin d. white

**** ********** ***** **** **********, AL 36066

Home: 334-***-**** Cell: 334-***-****

Email: ac35aj@r.postjobfree.com

“Military U.S. Army retired Sergeant First Class with 23 years of service”

Qualification of Skills:

A professional manager/supervisor with a passion for organizational structure that has a solid performance history utilizing my operational management/supervisory, problem solving, customer service, safety/Hazardous-Material handler and logistical experience while building a solid effective team.

Highlights:

Provided operational, administrative, logistical customer service for over 300 National Guard and Reserve units

Trained and licensed over 107 soldiers on 2 ton LMTV as the Battalion Master Driver

Accounted for property worth more than 60 million dollars on a daily basis

Directly supervised 10 supervisors and indirectly supervised 226 subordinates employees

Responsible for hiring, terminating, training, counseling, evaluating and safety of over 43 security officers, supervisors and administrative personnel

U.S. Army-87th Training Support Brigade, Senior Operations Manager Nov 2003 – Aug 2006

Hoover, AL

Responsible for the leadership, planning and training for over 500 personnel

Provided operational, administrative and logistical customer service for over 300 National Guard and Reserve units

Provided Risk Assessments and Quality Assurance for all Brigade units

Regularly advised Officers and Senior Non-Commissioned Officers on pertinent budget, personnel and safety issues

U.S. Army - Transportation/Logistical Operations Planner Manager June 2002 – July 2003

Camp Casey, South Korea

Highly skilled in problem solving, meeting tough deadlines, and making decisions with limited information

Managed 14 LMTV 2 ton trucks, 9 trailers, 2 HUMMVs’ and 44 subordinate soldiers daily

Trained and licensed over 107 soldiers on 2 ton LMTV as the Battalion Master Driver

Analytical, creative thinker with expertise in identifying issues, presenting solutions, and resolving a broad array of personnel and administrative problems

Managed an annual budget of over $45 million

Selected to the Sergeant Audie Murphy Club over my peers (top 3% of NCOs' (managers) in U.S. Army)

U.S. Army – Supervisor, Logistics Specialists Dec 1983 – May 2002

Ft. Hood, TX, Ayers Kaserne, Germany, Ft. Benning, GA, Patrick AFB, FL

Trained, inspected and provided professional development for 30 personnel on supply inspections and logistics operations

Accounted for property worth more than 60 million dollars on a daily basis

Supervised supply personnel in a large activity with the issuing and receiving of supplies and equipment serving over 450 military personnel

CIVILIAN EXPERIENCE

Full Time Student Mar 10 – Mar 17

Troy University, Resource and Technology Management March 2010 – March 2017

Montgomery, AL

Classes included:

Statistics, Accounting I & II, Business Calculus

Principles of Microeconomics & Macroeconomics

Managerial Finance I & II, Operations Management

Glovis America Inc., Assistant Manager Night Operations May 2016- Dec 2016

Montgomery, AL

Directly supervised 10 supervisors and indirectly supervised 226 subordinates employees

Ensures all established production, quality and delivery commitments were meet in a timely manner

Trained and ensured all assigned employees are aware of and complied with company, government and customer policies, procedures and regulations.

Dynamic Security Services, Supervisor Security Officer Jan 2015 – Jun 2015

Montgomery, AL

Secure and Protect client’s property against fire, theft, or vandalism

Observe and report any unusual events or circumstances

Resolve any problems or issues that may occur during shift

.

JAT Bureau of Protective Services, Security Project Manager Feb 2008 - Mar 2009

Montgomery, AL

Responsible for hiring, terminating, training, counseling, evaluating and safety of over 43 security officers, supervisors and administrative personnel

Prepared schedules and monitored overtime for all security supervisors and security officers

Inspected/monitored five different work sites, resolved all client complaints and issues for company and special events for quality assurance

Alabama Department of Corrections, Correction Officer Sept 2007 - Feb 2008

Elmore, AL

Responsible for the security, safety, counseling and detainment of inmates within the Department of Corrections Facility

Maintained 100% accountability of inmates during tour of duty

Maintained total security during all inmate transports

EDUCATION

Troy University B.A.S. Resource and Technology Management (Business/Logistics) March 2017

Montgomery, AL



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