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Customer Service Manager

Jacksonville, Florida, United States
January 24, 2018

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**/**** ** **/****

Jacksonville, FL

**/**** ** **/****

Jacksonville, FL


Boston, MA, United States


Boston, MA, United States



* ***** ********** ******* **** a large corporation, managing their mail processing center. I'm proficient with using Pitney Bowes Connect Plus System mail processing machines, Neopost envelope inserter, Omation letter opener, and Canon copiers to process an average of 1,500 pieces of mail per day. Highly proficient with packaging and shipping up to 50 lb boxes via UPS and FedEx. Excellent knowledge of USPS mail processing. Distribution of mail to 200+ employees. Responsible for maintaining all equipment. Also, ordered and maintained office supplies for entire company.

8 years experience as owner and manager of The UPS Store, Jacksonville, FL. Excellent customer service skills. Trained approximately 20 employees to use packing and shipping system, multiple copiers and professional packaging and shipping via UPS, FedEx and USPS. Skills

Team collaboration

Customer service

Analytical problem-solving

Inventory control

Shipping and receiving

Weight calculations

Equipment operation

Equipment maintenance


Mailroom Manager

Fortegra Financial

Utilized factors such as package shape and final destination to sort into correct bins for delivery. Supported shipping and receiving needs by loading and unloading mail containers. Set goals and operating procedures that maximized employee effectiveness. Assessed equipment conditions and reported concerns. Received, weighed and priced mail.

Owner Manager

The UPS Store, Beach Blvd.

Maintained effective accounts receivable and cash flow monitoring systems. Generated monthly and annual sales reports.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Recruited, hired and trained new employees on POS system, packing and shipping merchandise, product knowledge and customer service skills.

Education and Training

Bachelor of Arts: Economics

Suffolk University

Master of Arts: Education

University of Massachusetts Boston

Activities and Honors

Graduated Cum Laude from Suffolk University, Boston, MA 11711 Surfbird Circle, Jacksonville, FL 32256 C: 904-***-****

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