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Customer Service Representative

Chicago, Illinois, United States
January 24, 2018

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**** * ******* ******* *** ***** cell: 773-***-**** home: 773-***-****

Shantice jordan


Experienced customer service representative with the ability to guide and assist customers. Top ranked individual with a proven track record of achieving and exceeding goals and objectives. A highly motivated professional with a verifiable record of accomplishments spanning over five years. Extensive background in call center and customer service responsibilities in customer-driven, team environment. Areas of strength include:

Team building/Training


Time management

Leadership skills

Problem Solving

Achieving goals


● Detail and profit-oriented, with ability to identify, troubleshoot, analyze and solve problems.

● Perform effectively despite sudden deadlines and changing priorities.

● Highly reliable self-starter can be counted on to complete work with little or no supervision.

● Work well with a wide range of personalities; equally effective working alone or as a member of a team.

● Skilled in handling the public with professionalism and diplomacy.

● Possess good communication and interpersonal skills.

● Ability to prioritize, delegate, motivate, assist and increase productivity.

● Technically inclined to operate CSG

● Endorsements: telephone and home security

● Excellent skills in customer service.

● Exceptional knowledge of dealing with intense situations.

● Can type 55 wpm

● Strong ability to operate Microsoft Office.

● Exceptional ability to achieve weekly goals, log every call, and accurately follow oral, and written, instructions.

● Strong ability to stay calm in any circumstances.


Comcast– Elmhurst, IL June 2015 - March 2017 Position: Dispatcher

● Take inbound calls from technicians while they're out in the field

● Maintain and notate every account

● Adjust order when needed

● Troubleshoot equipment for cable, internet, telephone, and home security

● Take inbound calls from customers that need to reschedule

● Make outbound calls to customers upon the technician's arrival

● Operate dual monitors while working six different systems (CSG, Microsoft, Scout, Einstein, ComcastNow, Call Logger)

● Follow guidelines for each state

● Pass two call monitors per week with at least 85%

● Resolve call with no escalation

Avant Credit-Chicago, IL January 2012 - June 2016 Position: Collector

● Take inbound and make outbound calls to customers pertaining loans

● Take payments and secure future payments

● Meet weekly goals

● Follow state laws and guidelines

● Work in as a team in a call center environment

● Log every call and notate each account

Brookfield zoo feb2016-September 2017

.cashier team member

.work with a team on the Food line

.stock Food

.greet customers

.work well with others

PERSONAL Enjoy people, health and fitness, family, music, and physical/ mental development in general.

REFERENCES Professional :

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