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Scrum Master, Sr. Project Manager, Program Manager

Suffern, New York, 10901, United States
January 24, 2018

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Patty Lou Smith

Greater New York City area • 201.***.**** •

IT Program Manager

Agile Scrum Master • Project Management • eCommerce • Strategic Planning Resourceful professional offering a blend of IT and Business Management expertise, coupled with a strong background in quality control and Lean Six Sigma process improvement. Adept at leading Business and IT projects and designing innovative strategies to improve processes and control costs.

• Certified Scrum Master

• Lean Six Sigma Green Belt

• Performance / Process Improvement: Proven ability to develop continuous improvement initiatives and IT methodologies

• Proficient in process mapping and creation of project dashboards

• Strong Communications: Track record for building & leading productive and motivated cross-functional teams

• Performance Measurement

• Expense Management

• Vendor Management


Microsoft Office (Word, Excel, PowerPoint), MS Project, Visio, OneNote, Atlassian, Jira, Confluence, MS Windows, Salesforce

Professional Experience

Scrum Master / Operations Manager, MedAllies, Inc. – Fishkill, NY 2017 to 2018 Managed Scrum team and helped teams to leverage Agile principles, practices and frameworks in order to deliver high value business capabilities.

• Supported the Product Owner and Development and QA teams, especially with respect to refining and managing the product backlog

• Provided hands-on management and coaching of all aspects of Scrum (facilitating daily stand-up meetings, Sprint Planning, Sprint Demo and Retrospective meetings, Backlog Refinement, daily routines, self-organization, collaboration, iterative development, managing flow, etc.)

• Ensured the team practiced the core Agile principles of self-direction, collaboration, business prioritization, team accountability, and transparency, toward the consistent delivery of working products

• Identified risks and supported mitigation activities

• Removed impediments that would prevent the team from achieving its sprint and release goals

(internal and external to the team)

• Ensured that Retrospectives produced actionable tasks; followed through to ensure that recommendations were implemented successfully and in a timely manner

• Facilitated discussion, decision making, and conflict resolution

• Developed and maintained stakeholder relationships supporting agile product development

• Supported the Chief Operating Officer for Operational projects including event planning for a government sponsored learning initiative for 300+ attendees, multiple times a year

• Managed projects for the Chief Technology Officer which included relocating the Data Center Scrum Master / Program Manager Ecommerce, Toys R Us – Wayne, NJ 2016 to 2017 Performed as Scrum Master facilitating Scrum related meetings for Website Redesign Project including, Sprint Planning, Backlog Maintenance and Daily Stand-up meetings. Patty Lou Smith (Page 2)

• Maintained electronic Scrum board within JIRA which allowed for dashboard visibility, project status updates and understanding of timeline and delays

• Removed impediments that may have caused delays within the Sprint cycles

• Became the center for all communication to insure project teams were always up-to-date with the project and Sprint statuses

• Worked with VP of Product Development to create Backlog from the ground up

• Worked with Project Managers and Business Analyst to monitor program activities

• Liaison between Business and IT teams to ensure consistent communications and expectations Business Project Manager – Digital Department, Toys R Us – Wayne, NJ 2015 to 2017 Managed the business projects for multiple tracks of a large-scale project to regain ownership of the Toys

“R” Us website.

• Maintained project plans for 3 teams/tracks

• Developed continuous improvement initiatives along with Process Mapping of new workflows

• Business to IT liaison- worked closely with IT to deliver Business requirements and to ensure business compliance

• Provided project plans, business requirements, test plans, deployment plans and schedules

• Ran regular project status meetings; tracked and prioritized tasks for teams; ensured all project metrics and performance indicators were accurate and communicated effectively

• Coordinated orientation and appropriate training for associates relating to new processes and tools

• Communicated project information and managed relationships with cross functional departments and outside vendors

• Prepared reports on project status, progress, changes, and risks related to scope and schedule Sr Project Manager – IT PMO, The Vitamin Shoppe – N Bergen, NJ 2013 to 2015 Created Company Project Management Office from ground-up, leading cross-functional teams and implementing various management tools.

• Introduced range of process improvements and diagnostic approaches, such as root cause analysis

• Mentored associates in project planning, management best practices and state-of-the-art methodologies

• Strengthened decision making of executive leadership by creating / executing project dashboards, managing corporate budget projects, implementing tools to more effectively manage projects companywide, and facilitating internal workshops on time management Project / Process Manager – IT, The Vitamin Shoppe – N Bergen, NJ 2008 to 2013 Charged with managing company projects across all departments, guiding statements of work and contract creation and interfacing with third party vendors.

• Saved $350K while improving timeliness by 2 days for company’s customer loyalty program by improving loading and distribution processes

• Successfully launched a pilot program to change the distribution of annual loyalty vouchers to a quarterly distribution within a tight 3-month timeline

• Led project to redesign VS website; coordinated 3rd party design co and internal development team

• Spearheaded full upgrade of MAS500 software that manages profitability, loss, and expenses. Managed third party and internal resources. Project implemented in 2014

• Managed / coordinated 3rd party vendors for building / opening of 500K sf warehouse in Virginia

• Upgraded / converted company from Outlook 2003 to 2010, implementing updated, secure mobile email to entire company providing secure company email on all mobile devices (completed in 2012)

• Implemented receiving and market withdrawal processes as well as return-to-vendor processes Project / Process Manager Supply Chain, The Vitamin Shoppe – N Bergen, NJ 2007 to 2008

• Spearheaded creation of new product development process generating projected 1 year gross margin increase of $415K

• Received approval and funding from Executive Management Team to implement a technical solution for managing Vendor chargebacks. Expected to shorten the time to bill vendors by 2 weeks which in turn will deliver improved cash flow.

Patty Lou Smith (Page 3)

Sr Manager of Supply & Logistics – IT PMO, A&P Tea Co – Montvale, NJ 2000 to 2007 Developed departmental and company strategy for maximizing supply chain cost control, and orchestrated smooth transition of warehousing and inventory operations from in-house to outsourcing approach. Partnered with corporate leadership to create, develop, and execute innovative IT methodologies and procedural documentation.

• Generated annual savings of $2.5M by designing targeted strategy for achieving best supply chain cost for cross-docking and direct store delivery / annual delivery

• Championed outsourcing of A&P warehouse and product inventory valued at approximately $200M, creating contractual compliance processes, managing disposition of products and reserve inventory levels, and analyzing inventory levels weekly

• Supported continuous improvement within store and warehouse operations

• Applied Six Sigma methodologies to identify process improvements and resolve critical problems and issues

• Introduced process mapping / “Voice of the Customer” process that focused on customer requirements, root cause analysis, data collection, value-added metrics, cycle times, cost-benefit analyses, and return-on-investment (ROI)

• Embraced company’s strategic objectives and goals to ensure optimal alignment of IT projects with business operations and priorities

• Strengthened governance capabilities, including adherence to Sarbanes-Oxley requirements, by standardizing various processes; enhanced executive leadership’s decision making through development of Phase Gate project management criteria Education & Training

General Studies, Ramapo College - Mahwah, NJ

Professional Development

Certified Scrum Master, Scrum Alliance

Certified Six Sigma Green Belt

Certificate for Lean Six Sigma Black Belt from Villanova

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