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Information Technology Customer Service

Location:
Cottage Grove, Minnesota, United States
Posted:
January 24, 2018

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DANA HEUTMAKER

**** **** ****** *****

Cottage Grove, MN 55016

651-***-****

ac356h@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Recent graduate of a Bachelor of Science, Information Technology degree program

Able to work well both independently and in a team

Excellent written and verbal communication skills.

Active problem solver; seeks solutions efficiently

Provides superb customer service ensuring customer satisfaction and retention

EDUCATION

Sanford Brown College Mendota Heights, MN

Bachelor of Science: Information Technology May 2016

Linux System Administration

Information Systems Security

Wide Area Network Concepts

Ethical Hacking

Web Programming

Database Administration

Directory Services

Systems Requirements and Analysis

Henry Sibley High School Mendota Heights, MN

Information Technology Internship April 2016-May 2016

Reimage Mac Book Air laptops with Casper reimaging. Monitor the process from start to finish to ensure efficiency. 120 hours of work completed.

Sanford Brown College Mendota Heights, MN

Associate in Applied Science: Network Development September 2014

Network Administration I and II

Systems Analysis & Design

Apple Operating Systems

Configuration and Troubleshooting

End-User Support

Logic & Critical Thinking

Security Fundamentals

Intro to Programming and Logic

Linux Operating Systems

Technical Writing for Information Technology

Microsoft Operating System

Fundamentals of Networking

GCM, Inc. St. Paul, MN

Network Development Internship August 2014- September 2014

Refurbished used Dell laptops. Trouble shot software or hardware issues on Dell laptop computers. Used Ghost reimaging and replaced bad hardware as needed. 120 hours of work completed.

WORK EXPERIENCE

Pier Foundry and Pattern Shop St. Paul, MN

Maintenance/Custodian February 2008-October 2013

CERTIFICATIONS

Technical Helpdesk Certification July 2014

Brainbench



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