Sign in

Business Management

Calgary, Alberta, Canada
January 22, 2018

Contact this candidate


Dynamic and passionate customer service administrator with a strong ethic and able to work with any organization in other to promote its organizational goals.

Key Skills:

Customer service Team player Excellent Communication Skills

Patient/Empathy Problem Solving Microsoft Office/Data Entry

Work Experience

Marketing Consultant The Acquisition Group, Calgary AB 2017

Marketing/Sales of Telus products and services to Businesses

Providing Customer Service Support and ensuring customers are aware of promotional offers

Making calls to Businesses to ensure customer satisfaction and encourage product sales.

Data entry of communication on each transaction

Medical Office Children’s Health Clinic, Calgary AB 2017

Responsible for collecting and compiling the patient’s reports and documentation

Provided assistance and support with preparing reports and paperwork

Created and maintained confidential patient files; utilizing Practical Solutions software to automate patient records management

Making and taking Calls to make bookings, confirm appointment attendance, and provide any assistance required.

Unit Clerk Foothills Hospital, Unit 36, Calgary AB 2017

Admitted/Discharged patients using Clinibase; created files for each patient within the unit

Updated records on SCM as well as provided information relevant to other department where necessary (Nutrition Schedule for each patient).

Maintained confidential information as well as provided customer service.

Provided assistance to doctors and nurses in preparing reports and filing them in patient’s chart.

Taking and making phone calls as well as booking tests with other departments as required by the doctors/nurses.

Administrative Assistant, Aberdeen City Council, Aberdeen Scotland July 2015 - July 2016

Provided administrative support within the Children Services Department.

Key Responsibilities:

Maintained client confidentiality with sensitive information in regards to client cases

Maintained and updated inventory of the centre

Provided customer service

Maintained financial and petty cash account of the centre

Office Administrator, Kinatis Energy Services, Aberdeen Scotland 2010 - 2015

Prepared financial statements, month-end journal entries, prepared and reviewed bank reconciliations, and managed all aspects of Accounts Payable and Receivable.

Key Responsibilities:

Displayed initiative and resourcefulness in organizing, and maintaining the day to day operations of the company.

Played a major role mediating between contractors and contract providers in establishing a favorable time line for each job as well as ensuring a good rapport was maintained at all times.

Managed all aspects of the month-end process. Prepared and presented monthly financial statements, and in depth analysis and reconciliations of income and expense accounts.

Managed team of three

Customer Service Assistant, TESCO Aberdeen, Scotland 2007 - 2009

Provided customer service support to the sales team, also assisted with day to day sales support within the store.

Provided support with sales

Managed calls and complaints of customers so as to provide them with adequate support and compensations where necessary.

Ensured a calm atmosphere at all times especially amongst aggrieved customers.

Education and Training

Unit Clerk and Medical Office Assistant Certificate ABES College, Calgary AB 2017

Bachelor of Arts, Hons Management Robert Gordon University, Aberdeen Scotland 2012

Certificate in Higher Education Management 2009

LLB LAW University of Benin, Nigeria 2011

Diploma in Social Works University of Benin, Nigeria 2000

Volunteer and Community Involvement

Children’s Church Coordinator/Teacher Christ Embassy, Aberdeen / Calgary 2007 – 2017

Cell Leader, Women’s Group Christ Embassy, Aberdeen / Calgary 2010 – 2017

Contact this candidate