Microsoft Office Service

Russel M. Repic

*** **** **** **, **** ****, Atlanta, GA 30308

678-***-**** ********@*****.***

SUMMARY

Dependable, motivated and works extremely well in both team and independent roles.

Strong work ethic with excellent inter-personal skills and integrity.

Ability to learn new concepts and technologies quickly, work well under pressure, and communicates ideas clearly and effectively.

Advanced knowledge of Microsoft Office suite, Adobe suite, and Windows and Mac OS environments.

Expansive working knowledge of corporate datacenter facilities and supporting technologies.

Working knowledge of VMWare virtualized environments include vSphere, vSAN.

CAREER HISTORY

Storage Service Sr. Analyst, SecureWorks 2016-Present

Manage service requests and incident tickets covering all aspects of SAN management and maintenance.

Advanced knowledge of Dell Compellent, EMC VNX, VMAX, VxRail, and Isilon NAS systems handling all scopes of work.

Basic support of Networker and Avamar for backup and archival of secure customer data.

Coordinate with vendor sales engineers to generate quotes for capacity augments, new tools, and other future growth projects

Actively participate in the planning and implementation of disaster recovery testing for critical systems.

Support of VMware vSphere services working virtualization requests as a full-stack administrator.

Experienced in working with both Cisco MDS and Brocade fiber SAN switches.

Working knowledge of VMWare SDDC and vSAN technology in a new and rapidly growing private cloud build.

Provide 24x7 support as part of a rotating on-call schedule.

Datacenter Operations Sr. Analyst, SecureWorks 2014-2016

Manage service request and incident tickets covering all aspects of datacenter management, monitoring and maintenance.

Coordinate with vendors for datacenter maintenance and repairs including HVAC, UPS, electrical and cabling.

Develop and manage an extensive datacenter and lab inventory consisting of hundreds of various physical assets.

Responsible for all device install and configuration within the datacenter and lab, including, but not limited to, physical servers, disk enclosures, network, storage, patch cable and security systems.

Assist in project planning for a number of large-scale datacenter related projects for all major infrastructure components. Some of these projects include datacenter HVAC and UPS replacement,

40GB fiber channel infrastructure upgrade, new generator install, and a complete build out of a secondary datacenter consisting of the latest modular-row technology.

Advanced knowledge of all server hardware components.

Provide 24x7 support as part of a rotating on-call schedule.

EDUCATION

Business Administration – Information Systems

Troy University, (est 2019)

CERTIFICATIONS/ACCOMPLISHMENTS

Certified Dell Compellent Storage Center Advanced Administrator

Certified VNX Solutions Specialist v8.0 (EMCSA)

EMC Information Storage & Management Associate

VMware Certified Associate 6 – Datacenter Virtualization

AWS Certified Solutions Architect – Associate (Feb 2018)

Four SecureWorks “Greenie” awards for outstanding service.

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