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Customer Service Sales

Charlotte, North Carolina, United States
January 22, 2018

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Doris L. Smith

**** ***** **** ***** ********* NC 28216



A position as a Customer Service Representative for a small or major corporation.


Hillcrest High School 1995-1996

Mary Brewer School of Insurance 2008

Skills & Abilities

Resolving Problems

Good filing & Organizational skills

Call center answering calls

Coaching skills

Great listening Skills

Ability to handle clients concerns

Great Customer Service

Dependable & Self motivated


7 Eleven - Sales Rep July 2015- Present

Customer Service

Order writer

Orders/ Inventory out in a timely manner

Extended Stay America - Call Center sales Rep May 2015- Nov 2016

Managed large amounts of inbound & outbound calls in a timely manner.

Followed “scripts” when handling Extended Stay ELIGIBILITY

Identify customer needs, clarify information, research every issue and provide solutions & alternatives.

Kept records of all conversations in our call center database in a comprehensible way.

Met personal/ teams targets

Built sustainable relationships and engage customers by going the extra mile.

Budget Mobile – Store Manager Nov 2012 – Mar 2015

Supervised staff

Coordinate delivery of large volumes of sales

Handled all inbound & outbound calls regarding customers ELIGIBILITY for phone service

Identify customer needs, as well as researched every issue and provided solutions in a timely manner

UBI Marketing Firm – Call Center sales Rep Apr 2007 – Feb 2009

Answered all inbound & outbound calls in a timely manner

Followed “scripts” when handling calls for customers ELIGIBILITY for Medicare & Medicaid

Seize opportunities to upsell insurance/health plans when they arise

Frequently attended educational meetings/ seminars to improve knowledge and performance level

Built a sustainable relationship and engaged customers by going the extra mile

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