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Windows Server Technical Support

Bronx County, New York, United States
January 22, 2018

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**** **** ******, ***. ** • Bronx, New York 10469

646-***-**** •


**/**** *** **** **** College of Technology/CUNY, Brooklyn, NY

Bachelor of Technology in Computer Systems

Associate in Applied Science in Computer Information Systems

Concentration: Networking and Security

08/2013 TCI College of Technology, New York, NY

Associate in Applied Science in Networking Technology

Concentration: Networking Technology

Relevant Courses

MS Windows Server Environment, MS Windows Networking Infrastructure,

Supporting MS XP Professional, Networking Fundamentals, Designing Security for MS Windows Network, Internetworking with Cisco Routers




PC, Hard Drive, RAM chips-memory modules (temporary storage), CPU (Central Processing Unit), works with chipset, Motherboard, memory and other components


Microsoft Word, PowerPoint, Excel and VMware, Metasploit, Nmap and Zenmap

Operating Systems

Windows 7/ 8/10, Mac OS, Windows Server 2003/2008 R2, Linux


Security: Kali Linux, Application of DNS, DHCP and Active Directory services on Windows Server 2003 and 2008, setting up VPN for Windows 2008 server with connecting client. Configuring Cisco Routers IP addresses on all interfaces


08/2015 - Present Bronx Early College Academy - DOE

I.S. 313 School of Leadership Development,

DOE Tech Support

Configure wireless devices to access DOE network; add printers to school network.

Troubleshoot Mac OS X hardware and software problems; install software.

Networking Administrator in school for Chrome Books; create school domain emails.

Provide technical support for 500+ users and ensure maintenance of windows workstations.

Creating Ghost images of computers prior to upgrades.

Provide support for use of Smart Board and installation of Smart Notebook

12/2012 – 7/2015 Split Rock Rehabilitation and Health Care Center, Bronx, NY

Switchboard Operator

Answer, Transfer and Direct incoming calls, Administrative Logins

Responsible for safeguarding/maintaining appropriate entries and exits of Residents

04/2011- 08/2011 Jay Shapiro Computers, New York, NY

IT Intern

Troubleshoot home and office computers in networking environment

Diagnosed hardware problems and Optimized computers

09/2010-08/2011 Dare to Repair, TCI College of Technology

Learn to build computers, identify parts and troubleshoot motherboards

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