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Customer Service Manager

Location:
Johannesburg, GP, South Africa
Salary:
30 000
Posted:
January 22, 2018

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Resume:

CURRICULUM VITAE OF D.P.STEELE

PERSONAL DETAILS

SURNAME : Steele

NAMES : Denise Patricia

RESIDENTIAL ADDRESS : 10 Portland Place

: Harpur Avenue

: Benoni

: 1500

POSTAL ADDRESS : Same as residential

CONTACT NUMBER : 078*******

: 084*******

EMAIL ADDRESS : ac34or@r.postjobfree.com

GENDER : Female

IDENTITY NUMBER : 691**********

RACE : Colored

DATE OF BIRTH : 27 November 1969

MARITAL STATUS : Single

DEPENDANTS : 2

NATIONALITY : South African

HOME LANGUAGE : English

OTHER LANGUAGES : Zulu and English

HEALTH : Excellent

CRIMINAL OFFENCES : None

DRIVERS LICENCE : Code 10

EDUCATION HISTORY

GRADE PASSED : Matric (Grade 12)

SCHOOL : Haythorne High School

SUBJECTS : English

Afrikaans

Biology

Geography

Business Economics

Home Economics

QUALIFICATIONS

Basic Ambulance Certificate

Basic Technology and Administration

Basic Medical Rescue Technology

Ambulance Emergency Assistant (Intermediate Life Support)

Customer Service

Stress Management Course

Problem Solving and Conflict Resolution Course

Supervisory Skills Course

Introduction to Computers

MS Excel Level 1 and 2

MS PowerPoint

MS Word Level 2

Diploma in Fundamentals of Project Management

ASHEEP

SAMTRAC

Incident Investigation

WORK EXPERIENCE

NAME OF ORGANISATION : Hadumail Motors

POSITION : Data Capturer, Clerk

DURATION : January 1988 to December 1988

Duties

Data Capturing

Typing

Salaries

Filing

Assistance in expenditure control, compiling monthly reports

NAME OF ORGANISATION : Imperial Motors

POSITION : Admin Clerk

DURATION : January 1989 to November 1989

Duties

Receive and refer public queries and complaints to appropriate channels

Distribute messages to the designated recipients

Routine clerical duties

Co-ordination events and meetings

Data capturing and compiling monthly reports

Liaise with service providers

NAME OF ORGANISATION : EMS Umzinyathi District

POSITION : Emergency Care Practioner

DURATION : March 1990 to May 1998

POSITION : Acting Sub-District Manager

DURATION : May 1998 to May 2005

POSITION : Communication Manager/Paramedic

DURATION : May 2005 to May 2014

Duties

Manage Communication Centre, Staff and co-ordinate the Communication Centre Services throughout the Umzinyathi District.

Provide Emergency Medical Rescue services in accordance with the referral and clinical protocols.

Manage operational service delivery in the district

Ensure effective utilization of all resources at operational level in the district.

Manage EMS fleet to optimize service delivery

Ensure support and co-operation from the community

Data capturing

Compile district communications statistics

Manage internal and external complaints reference

REFERENCE : Mr. M.S.Zulu

EMS Operational Manager

083*******

NAME OF ORGANISTION : FLSmidth

POSITION : Safety Officer

DURATION : June 2014 to current

REFERENCE : N. Singh

: H.R.Business Partner FLSmidth

: 010*******

Duties

Site inspections

Risk assessments

Monthly Health and Safety audits

Ensure Health, Safety and Environmental policies and procedure compliance in accordance with the Occupational Health and Safety Act.

Respond to and resolve staff Safety concerns

Monthly Safety reports and meetings

Ensure PPE is correctly utilized in the workplace according to regulations

Assist in incident investigation

Inspecting workplaces and conduct Audits to ensure compliance.

Examining ways to improve health and safety standards

Negotiating with management and employees to provide a safe working environment

Developing health and safety programmes and strategies

Keeping up to date with the law and technical knowledge

Audit supervisor files.

Provide daily workshop toolbox talk

Writing HSE related Reports

Identify safety training needs

Communicate changes in Safety and Environment legislation to management

Liaise with on-site contractors to ensure their compliance with company safety regulations and adherence to safety standards, including basic safety induction training

Assist with the formulation of emergency/contingency plans

Responsible for the establishment of, and monitors the performance of, workplace safety and health committees.

Prepares various reports, documents and forms.

Responsible for the workplace safety and health operations

Recommends changes in procedures, policies and related legislation

Keeping relevant statistics

Reporting all incidents

Reporting Near misses

Reporting LTIFR

Reporting incidents

Manage site contractor’s contractor packs.

MEDICAL TECHNIQUES

apply a cervical collar, immobilize a spine using a long spine board, head blocks and spider harness

suture simple wounds

accurately assess BP with manual cuff

ventilate using BVM (BAG-VAVLE-MASK)

Manage an airway with advanced airway airway techniques including but not limited to application and surgical cricothyroidotomy

Administer basic drugs

Accurately assess pulse rate and respiratory rate

Set up 3 lead ECG monitoring and recognize rhythms’ and interpret

Administer intramuscular injections

Defibrillate using and AED

Do and interpret 12 lead ECG

Nebulize asthmatic patients

Experience of primary care Health illness and familiarize with the use of basic primary health care drugs

Inserting of urinary catheter

Apply basic airway opening manoevres chin lift, head tilt and jaw thrust and insert OP airway

Insert IV cannula

Insert a chest drain

Perform external pacing

Measure blood glucose

Defibrillate using a manual defibrillator SND and AED

Accurately assess neurological deflect (Glasgow Coma Scale, Sensory Spinal Cord Level of Dysfunction)

Current clinical practice: Provide Emergency and Medical Rescue Service in accordance with HPCSA ILS clinical protocols.

MEDEVAC: Qualified in CAT 138 and worked on EMS Aeromed Services for a period of 1 year, where I was involved in Emergency evacuation of patients in deep rural areas.

Occupational Health and Safety: Acted as Safety Officer in EMS for a period of 2 years. Attend Occupational Health and Safety meetings, ensured Safety compliance. Kept all staff informed and workshopped on Health and Safety issues and changes.

Teaching and assessing: Assisted with orientation of newly employed staff on Basic Medical Level. Presentation to students interested in pursuing a career in EMS. Induction of visitors, new employees and contractors.



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