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Customer Service Project Manager

Surrey, British Columbia, Canada
January 21, 2018

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Sandra Caster

home: 604-***-**** cell 604-***-****

personal email:



Over 20 years in Costumer Service industry

Received numerous awards including telemarketer of the year award

While operating my marketing business received the Trendwest Incorporated award for the highest sales closing percentage for 2001

Able to do payroll, write cheques, and design scripts.

Self starter

Fluent in Farsi and English

Customer Service

Conducted interview with prospective clients

Hired, trained and maintained a staff of 10 to 20 employees in my office

Assisted clients of the phone, set appointments, gave driving directions to the showrooms

awarded trips, prizes and cruises to selected costumers

Closed and booked USA travel presentations for beginners in training on the phone

Work History

June 2017 - August 2017 Psychic Source phone Consultant / Advisor

Took calls for an American company near Washington DC to answer questions and give customers in America calling me on my home phone a one on one card reading using various methods including ones designed by my grandfather to inform them of their life path and help them with their decisions.

September 2014 - February 26 2016 True Psychics phone Consultant / Spiritual advisor

Took calls from home for a firm in Calgary Alberta that covered the Canadian 1 900 number for psychics. Being a master psychic I did readings for customers on the phone and give advice.

2000 - 2009 Castel Marketing North Vancouver / Surrey founder / developer and Owner

Successfully marketed and booked for the US travel Industry

Hired 20 to 50 staff to work from home

Maintained an office staff of 10 - 20

Outsourced serviced up to 10 marketing firms in Canada, USA, and Philippines.

Each firm provided me with 10 to 15 phone representatives

1996 - 2000 Cooke Marketing North Vancouver Project Manager

Managed a team of 20

provided direct services

booked appointments

mailed reservations

Hired, staffed and mentored a high performance sales team

Oversaw resolution of sensitive and highly complex customer issues

Maintained an expert level of product knowledge

Increased client base and show rate

Exceeded standards

1996 Chemex Labs

Worked as a lab assistant at the North vancouver lab assisting with research usually for finding like in the water and soil for elements or whatever their orders contained.

Currently I own and operate Castel Marketing Multi Media.

It is an online tv, internet, and radio offering services all over the world. It is a free service in partnership with facebook designed to make the world a better place and help the poor communities.

Advisor highlights

Master Psychic with over 30 years experience in helping people

psychic of the year award for the best advisor

Third generation psychic in my family and the descendant of the prophet mohammad and Ibrahim

Able to read cards, palm and astrology, tarot and numerology.

Able to give sound advice, able to pick up on motives of the person and help them with their issues and help them see clearly.

Thank you

Sandra Caster

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