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Customer Service Sales Representative

Location:
Fayetteville, North Carolina, United States
Posted:
January 21, 2018

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Montez Davis

**** ******** ******* **

Fayetteville, NC 28311

910-***-****

ac34lz@r.postjobfree.com

It is with keen interest that I am forwarding my resume for consideration by combining my previous experience

and my present position in Executive Travel, I will bring to the table over 10 years of customer-centered

Excellence. I am confident that with my interpersonal skills and my ability to communicate effectively with the

customer, colleagues and any future clients, I would prove to be a major contributor to Team.

Authorized to work in the US for any employer

WORK EXPERIENCE

Travel Expert

World Travel Holdings - October 2016 to Present

Inbound and Outbound handling customer vacatio9n needs as well all inclusive vacation. It important to

establish a relationship for ongoing customer service. Sells vacations and cruise packages directly to consumers through multiple brands, including CruiseOne, CruisesOnly, Cruise411, Rooms.com, Vacation Outlet, and Villas of Distinction. It owns licensing agreements with the cruise components of third-party travel companies American Airlines, Orbitz, priceline.com, Delta Air Lines, and BJ's Travel. IT experience on Sabre and VIOP aruba, and about 10 different search engines.

Executive Travel Desk

Enterprise Holding - St. Louis, MO - December 2015 to August 2016

• Handle inbound calls and emails from VIP Customers/Business Executives, their administrators, and travel

agents in order to coordinate car rental reservations

• Arrange for "Meet & Greet" Service in which VIP customers are met at their baggage claim carousel and

walked to their rental vehicle located just outside of the airport terminal.

• Arrange for rental vehicles to be delivered to private airports, hotels, offices, and homes of VIP customers.

• Follow up with these reservations by sending Outlook calendar appointments to rental locations and making

reminder phone calls to ensure that rental locations are prepared for VIP customers arrivals.

• In charge of receiving information updates (driver's license, credit card address, etc.) from VIP customers

and inputting this information into their profiles located in an electronic database. Revamped this system in

order to ensure the safety of customer's personal information.

Enterprise Holding LLCReservation Specialist-Cap Agent - March 2015 - Decemberber 2015

Handle inbound calls and emails from VIP Customers/Business Executives, their administrators and travel

agents in order to coordinate car rental reservations

• Arrange for "Meet & Greet" Service in which VIP customers are met at their baggage claim carousel and

walked to their rental vehicle located just outside of the airport terminal.

• Arrange for rental vehicles to be delivered to private airports, hotels, offices and homes of VIP customers.

• Follow up with these reservations by sending Outlook calendar appointments to rental locations and making

reminder phone calls to ensure that rental locations are prepared for VIP customers arrivals.

• In charge of receiving information updates (driver's license, credit card address, etc.) from VIP customers

and inputting this information into their profiles located in an electronic database. Revamped this system in

order to ensure the safety of customer's personal information.

Sales Associate, Steve Rayman Chevrolet Smyrna - October 2013 to July 2014

• Show walk-in customers different cars in the showroom and outside on the dealer's lot.

• Listen to what the customer wants and make recommendations based on customer preferences.

• Cold-calling, appointment-setting from incoming calls, postcards, fliers and advertising to generate new

leads.

• Have extensive knowledge of each car's features • Excellent organization and planning skills as I worked

with a variety of customers.

Jr. Loan Coordinator, Assistance Manager, Steve Rayman Chevrolet Smyrna - November 2012 to October 2013

• Coordinates much of the legwork involved in preparing a loan applicant's file and preparing it for underwriting.

• Communicated between the applicant and loan originator to ensure a file has all necessary materials for an

effective loan decision

• Final stage reviews the file with a loan analyst to ensure all necessary information and documentation has

been provided

Internship, Women's Extension Marietta - June 2012 to October 2012

• Provides guidance for people undergoing a difficult or transitional period in their lives

• Facility Group Therapy, AA, Relapse Prevention

• Conduct the initial assessment for entry into program • Classify or help diagnose client security

• Write recovery for entry level clients

KEY ACCOMPLISHMENTS/AWARDS

• Achieved Honor Roll 2012-2015

• Customer Service Certified 2017

• Achieved Deans List status

• National College Faculty Honor Association Inducted 2014

• Certified Sales Representative, General Motors, 2012-2014

EDUCATION

Master In Substance Abuse Counseling, presently attending

B.A. in Psychology, Argosy University, June 2016

Associates, Argosy University, June 2014

SKILLS

Microsoft office, Odyssey, Ralph, Execel proficient, Outlook Scheduling (10+ years)

ADDITIONAL INFORMATION

The skill set that I possess, my employee record demonstrates that I am a valuable employee, loyal and

dedicated to what I do. In all of my employment and training I have maintained an excellent record of being on

time, prepared and again eager to learn new responsibilities. For this reason, I believe that I am best suited for

the next employee. My resume is enclosed to provide you with snap shot of my accomplishment and skills while

in my present position, but I am certain that a personal interview would fully reveal my team spirit, company

comradery as well as desire to build a career.

Thank you for your time and consideration, if you have any questions please feel free to ask, I look forward

to speaking with you soon.

Sincerely

Montez A. Davis

Enclosed



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