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Software Engineer Technical Support

Dahlonega, Georgia, 30533, United States
January 21, 2018

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**++ years of experience in software design & development enterprise commercial applications with high volume transactions

Developed application using .NET Framework, C#, ASP.NET, SQL, HTML, HTML-5, CSS, Javascript, C++ and other Microsoft/Windows tools in the last 15 years.

Strong analytical, trouble shooting and problem resolving

Team oriented objective, and consistent focus on delivering results with attention to detail

Other technical experience included Visual Studio, Visio, Visual SourceSafe, Sub-Version Control, UML, Scrum, Jira, Bit Bucket,, AppVeyor, Bootstrap.


Information Technology, Bachelor of Science

College of Saint Mary, Lincoln, Nebraska

GPA 3.4/4.0

Studies focused in application development, IT project management, database design, technical planning, accounting and business case analyses.


Realtor ® Jan 2016 – Present

Virtual Properties Realty

Provide professionall buying and selling home service to clients.

Provide listing contract service

Help clients selling home

Help clients buying home.

Software Engineer Jan. 2013 – Nov. 2015

Medical Consultant Network, Seattle, WA

Developing CRM software system to be used by MCN and clients:

Developing new software system to replace MCN’s old Siebel software system.

Developing new web applications to be used by business associates.

Developing internal utility tools for converting/uploading external data.

Developing WCF components.

Providing technical support

Tools used: Scrum, Agile, CRM 2011, SQL Server 2008/2012, ADO.Net, Visual Studio 2008/2010/2013, .NET Framework 3.5/4.0/5.0, ASP.NET, C#, SharePoint & SSRS – Reporting Service (RDL.RDLC), Aspose (PDF tool), Javascript, JQuery, XML, Nuget, Bit Bucket, Ajax, HTML4/5, Jira etc.

Project Manager, Systems May 2010 – Dec. 2012

Garden City Group, Seattle, WA

Provide system management for many settlement cases. Duties included the following:

Developed/maintained WCF/Windows service components using development tool mentioned below.

Developed/maintained Silverlight 4.0/5.0 client application that helps to send over hundred million emails per year.

Managing existing and new projects

Following case developments, making sure the team will do everything according to court orders.

Analyzing incoming data from the client

Converting client data to designed database

Developed/maintaining software applications, reports based on the nature requirements of each individual case.

Tools used: Scrum, Agile, MS Project, SQL Server 2005/2008, Visual Studio 2008/2010, .NET Framework 3.5/4.0, ADO.Net, ASP.NET, Silverlight 4.0/5.0, C#, HTML, Ajax, Dream Weaver, Crystal Report, Excel, SharePoint, Javascript, XML, Telerik, TFS…

Sr. Software Engineer, July 2006 – April 2009

Attachmate Corp. Seattle, Washington

Developed SSH-based security tool product built for Windows Vista (x32 and 64bit), 2008 Server, XP, 2003 Server, and 2000 Server platforms utilizing C/C++, MFC

Designed and implemented server components including X509 PKI authentications, access controls, logging, and migration of SSH-based security tool

Evaluated third party code review tool and discovered an alternative solution using existing company resources with cost savings over $25K

Conducted demos and training to product management, technical support, and test engineers on newly developed product features

Prepared and reviewed design/technical documents as well as assisted Quality Assurance (QA) team to plan and develop testing procedures

Maintained and supported all Enterprise products that were developed at NetIQ which is a business part of Attachmate after the merge)

Tools used: Scrum, MS Project, SQL Server 2005/2008, Visual Studio 2008/2010, .NET Framework 3.5/4.0, Ajax, Ado.NET, Silverlight 4.0/5.0, C#, Dream Weaver, Crystal Report, Excel, SharePoint, Javascript, XML, Web Service,

Sr. Software Engineer February 2001 –July 2006

NetIQ, Bellevue, Washington

Key member of the Analysis Center back-end development team. Analysis Center is a .NET based advanced reporting solution for multiple NetIQ products: later sold to Microsoft

Member of NetIQ core mid-tier & back-end team

Designed/developed Analysis Center SQL database and OLAP database

Designed and implemented database for the AppAnalyzer software application

AppAnalyzer is an enterprise web based application to monitor and report Microsoft Exchange server overall utilization based on a SQL 2000/2005 OLAP database.

Developed components for collecting data from Microsoft Exchange Server log file and upload the data to the SQL database.

Developed ADO/ADO.NET functions to be utilized by the UI team

Responsible for database backup/disaster recovery

Tool used include: Scrum, Agile,C/C++, C#, ASP.NET, VB-Script, XML, XSLT, ADO.NET, SQL 2000/2005, SQL-Agent, OLAP, MDX, MAPI, SharePoint, RDL/RDLC, Net 1.0/2.0, Web Service Javascript, Github etc…

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