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Customer Service Technical Support

Location:
Jackson County, Michigan, 49234, United States
Posted:
January 21, 2018

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Resume:

Joseph E. Williams, AAS

**** ******** **** 517-***-****

Jackson, MI 49201 ac34l1@r.postjobfree.com

January 15, 2018

To Whom It May Concern:

Upon review of your posting for an IT Technician, I quickly decided to submit my resume for your consideration. With my experience in IT Systems, implementation and troubleshooting throughout my professional career, as well as my proven record of accomplishment in end user support I am confident that I would be an ideal candidate for this position.

My dynamic background has prepared me to excel in this hands-on IT role. With extensive knowledge of a variety of systems, platforms and applications, my technical and leadership abilities have prepared me to thrive in this role. Additionally, my demonstrated skills in team collaboration and leadership will allow me to become an immediate asset to your department.

Acknowledged for demonstrating a keen aptitude for technology programs and solutions; possess the ability to provided clear and concise documentation while resolving help desk tickets; installing and repairing equipment; upgrading equipment and peripherals; mailbox and account development; ensuring optimal system functionality and minimizing downtime while equipping users with the training and knowledge to utilize technological programs and tools to their maximum potential.

Achieving extensive knowledge in equipment, operating systems, support and logistical oversight to facilitate organizational success.

I’m confident that with my skills, experience and education I would exceed your expectations as an employee with your organization.

Thank you in advance for your consideration.

Regards,

Joseph E. Williams, AAS

Joseph E. Williams, AAS

5012 Oakpoint Road 517-***-****

Jackson, MI 49201 ac34l1@r.postjobfree.com

OBJECTIVE

To obtain an IT position within a Healthcare Organization; aligning my educational background, technical support and cybersecurity experience to provide end user support in a high reliability organization.

EXPERIENCE

GRAYSON TECHNOLOGY 6/16 – Current

Lansing, MI

•Computer software and hardware troubleshooting

•Handled Intake of Desktop and Laptops

•Serviced Desktop, Laptops and Servers at customer site

•Hardware and Operating System repair

•Removed multiple virus, adware, malware removers, using with other computer software tools

•Fresh Install of Microsoft Windows OS

•Upgrade & Update Microsoft Windows OS

•Clean computer hardware

•Install computer hardware upgrades

•Set up and install Wi-Fi range extender

•Strip computer components

•Customer service and support

•Various research projects.

JACKSON GRINDING COMPANY 05/11-2/17

Jackson, MI

•Finish/Rough Grind Operator

•Fork Lift Operator

•Blue print interpretation

ST. LOUIS CENTER 10/05-05/11

Chelsea, MI

•Assistant Supervisor

•Direct Care Worker

•Supervisory Trainer for Crisis Prevention Intervention

•AED essentials, standard first aid

•BLS

STARR COMMONWEALTH 11/03-10/05

•Youth Specialist / Residential Life Coordinator

•Trained in therapeutic crisis intervention, life space crisis intervention

•Healing of racism, safety training, personal /group therapy goals

•Personal /group therapy activities, positive peer culture

•Specialized training for clients with Asperger Syndrome

•Housekeeping skills, medication dispensing

MICHIGAN AUTOMOTIVE COMPRESSOR INC. 07/97-07/03

Parma, MI

•Crib attendant, daily computer usage including Microsoft Word, Excel, Access, MAPICS, Access

•2000, and other data entry applications

•Multitasking, inventory management, product loss reduction management

•Shipping and receiving, customer service, training and supervisory management

•QS 9000 quality control, forklift operator, ISO 4001 and hazardous materials training

•Production assembler, air compressor assembly for the automotive industry, multitasking

•QS 9000 quality control, machine maintenance involving troubleshooting and lubrication of power transmissions, hydraulic and pneumatic system

•Troubleshooting, robotic setup and maintenance.

QUALIFICATIONS

•Inventory Management

•Hardware and Software Installation

•Virus detection/removal

•Knowledge of routers and switches

•Experience with Network, VPN and Exchange Network

•Customer Service

•Completed multiple software migrations

•Familiar with help desk technical support and automated ticketing system

TECHNICAL SKILLS

•VPN/Firewall

•Networking

•IT Security

•Wireless Networking

•Network Security

•Database Management - SQL

•MS Windows Server Administration

•IT Customer/Service Support

•Hardware/Software Troubleshooting

•Virus/Adware/Malware Technology

•Installation/ Updates/Upgrades Multiple OS

EDUCATION

BAKER COLLEGE Projected Completion May 2019

Jackson, MI

Bachelor of Science

Cyber Security

BAKER COLLEGE May 2016

Jackson, MI

Associate of Applied Science May 2016

Cyber Security

Internship – ProTech Computers; Completed 200 hours

Jackson, MI



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