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receptionist / mental health technician / social services / clerical

El Paso, Texas, United States
January 21, 2018

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Allison Clare T. Lillie

**** ****** ****** *****, ** Paso, TX 79938 650-***-****

Profile Summary

Accomplished and results-driven Business Management leader with over 13 years of proven ability to successfully direct operations, project development, and marketing strategies. Highly successful in sales and exceptional experience in cultivating relationships with corporate executives that facilitates market expansion, positive growth and profitability. Able to align initiatives to achieve strategic objectives and goals. Experienced in leading project initiatives that streamline operations, while successfully maximizing revenue for corporation.

Key Skills

Customer service

Therapy and counseling

Relationship Management

Client Cultivation

Project Management

Market Development

Presentation Skills

Team Development and Leadership

Budget Development

Strategic Planning

Organizational Leadership

HIPAA Certified

CPR Certified


Liberty University Lynchburg, VA

Bachelors of Psychology in Addiction and Recovery Present

Advanced Individual Training Fort Sam Houston, TX

Behavioral Health Specialist (68X), United States Army July 2014

University of Phoenix Concord, CA

Bachelors of Psychology in Human Services January 2007

Antioch High School Antioch, CA

High School Diploma, General Education June 2006


United States Army Fort Bliss, TX

Behavioral Health Specialist March 2014 – December 2017

Interview individual patients for behavioral and mental health services.

Counsel patients individually or conduct groups for personal adjustments and goals.

Develop and implement treatment plans.

Coordinate and provide training seminars regarding mental health.

Monitor and maintain front desk switchboard.

Schedule patients.

Manage clinical operations.

Starbrite Dental Fremont, CA

Receptionist December 2013 – February 2014

Operate telephone switchboard.

Greet patients and visitors.

Receive and record daily payments.

Scheduling appointments.

File and maintain patient records.

Answer inquiries provided by patients and visitors.

Willow Creek Alzheimer’s and Dementia Care Center Castro Valley, CA

Activities Assistant/Director January 2011 – November 2013

Generate daily activity schedules for both staff and patients.

Monitor patient attendance and activity skill levels.

Coordinate special events for special occasions and holidays.

Monitor daily vitals for assigned patients.

Administer prescribed medications under written directions from assigned physicians.

Aid with patients moving in and out of bed, bathing areas and wheelchairs.

Willow Pass Healthcare Center of Concord Concord, CA

Activities Director January 2010 – January 2011

Observe, analyze and record patients’ participation, reactions and progress.

Conduct one-on-one in-room visits for bed bound patients.

Counsel and encourage patients to develop leisure activities.

Confer with members of treatment team to plan and evaluate therapy programs.

Windsor Manor Rehabilitation Center of Concord Concord, CA

Social Services Assistant/Unit Clerk/Receptionist / Activities Asst. July 2006 – January 2010

Assist in locating housing for future discharge of patients.

Assist with patient financial and medical concerns.

Tele-market facility operations.

Transcribe incoming patient medical files into facility medical files.

Assist with staff in-service trainings.

Manage front desk operations.


Camp Casey, Korea

Korean Orphanage, Camp Casey, Korea (8 hours) 2014

Korean Orphanage, Camp Casey Korea (6 hours) 2014

Fort Bliss, TX

Marshall Road Haunted House on Fort Bliss (4 hours) 21OCT16

Marshall Road Haunted House on Fort Bliss (4 hours) 22OCT16

Marshall Road Haunted House on Fort Bliss (4 hours) 28OCT16

Marshall Road Haunted House on Fort Bliss (4 hours) 29OCT16

Non-Commissioned Officer (NCO) Fellowship and BBQ (6 hours) 31AUG17

William Beaumont Army Medical Center (WBAMC) Holiday Ball Fundraiser (4 hours) 13OCT17

Pre-Organizational (ORG Day) Fun Day Fundraiser (2 hours) 19OCT17

William Beaumont Army Medical Center (WBAMC) Organizational Day (Org Day) (6 hours) 20OCT17

Welcome Center Briefings for inbound soldiers.

Homeless Shelter Thanksgiving dinner (5hours) 24NOV17

Fort Bliss HHB 4-1 FA Football fun day (4 hours)

Fort Bliss HHB 4-1 FA Family Readiness Groups (FRG) family day (6.5 hours) 20OCT17

Suicide Awareness briefings with Joint Task Force North (JTF North) (4 hours) 27OCT17

Veteran’s Day Volunteering at Ambrosio Gullen Texas State Veterans Home (3 hours) 11NOV17

Single Soldiers Thanksgiving Dinner (4 hours) 23NOV17

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