Manager Front Office

ROQUEL HERNANDEZ DIMAAPI

Skype ID: roquelhernandezdimaapi

E- mail Add: **************@*****.***

Mob. No: +65 88231989

Address: ** * **** **-** Woodlands Crescent Northoaks Condominium S738087 Singapore

Areas Of Expertise:

• Cost Management and Revenue generation

• Strategic Business Development

• Budgeting and Forecasting

• P&L and Finance Operation Revenue Management

• Productivity and Efficiency improvements

• Foster Teamwork through motivation, training and leading by example

• Skillful in People Management

• Have compelling resilient Positive Professional Attitude

• Impeccable protocol service in handling highest position of state through Democratic and Monarchy

Career Summary

In excess of 22 years academic, knowledge and professional experience in the Hos- pitality Industry concentrated in the area of Luxury, Tailored made services of Food& Beverage, Rooms and Front Office with an emphasis in International corporate Man- agement and in International Markets with great qualities:

• Multi skills (Knowledgeable in Managing Luxury, Distinctive Touches, Enrich- ing moments, Utmost Integrity and Anticipatory Guest Services, Front Office, Food & Beverage, Butler Service, Revenue Management, IT, Reservation, Rooms, Safety & Security and Night Audit)

• Multi cultural person that worked with 120 different nationalities aboard Nor- wegian Cruise Line.

• Worked in Jumeirah chain with 10,000 colleagues, cultures and nationalities

• Experienced in Europe, America, Middle East and Asia.

• 3 Brand pre opening hotels - Radisson Blu Hotel, Yas Island Abu Dhabi U.A.E, St. Regis Hotel Doha Qatar – Starwood Luxury top brand and Sofitel So Singa- pore – Accor Luxury top brand

• Worked in 1077 rooms and suites with average occupancy of 98% a day JOB HISTORY

Name of the Company Furama Riverfront Singapore

Position Duty Manager

Inclusive Date March. 01, 2016 to Present

Primary Objective of Position

Responsible to deliver the highest standard of service and represents senior management especially in their absence. Focus and ensures safety and security of the hotel guest, staff and hotel property. Implements with attention to detailed hotel company procedure and pol- icies according to hotel standard. Ensure the hotels standard services of Rooms Division, F&B, Finance, sales & Marketing are abided through guest satisfaction at all times and as- sisting all staff to make it sure all guest requirements are met. Maximize the revenue of the day and help management to accomplish daily goals and KPI. Do trainings, coaching and leads a positive example to all staff. Leads all Duty Manager in accordance with company standards and policy. Reports all major observations, action taken and guest interaction through the Duty Manager’s log. Communicate and coordinates to all department heads with all regards to guest satisfaction.

Achievements

1. Hospitality Champion for the Month of May 2017

2. Helped to achieve Trip Advisor rating as of 2017 till present of 99 from 180 ranking last year March 2016 through implementation and training of proper verbiage and body language.

Name of the Company Grand Millennium Hotel Sulaimani Iraq Position Assistant Front Office Manager

Inclusive Date Aug. 05, 2015 to Jan. 26, 2016

Primary Objective of Position

Assist the Front Office Manager to manage the front office department in day to day basis to implement the highest luxury brand standard of the chain. Maximize the revenue of the day to the highest revenue with excellent standard service. Do trainings, coaching and leads a positive example to all staff. Focus and ensures safety and security of the hotel guest, staff and hotel property. Implements with attention to detailed hotel company procedure and pol- icies. Do MOD and represent the GM to ensure that all corporate, company standard are check thoroughly, meet with guest and do immediate solve all issues with regards to ser- vice.

Name of the Company Diamond Hotel Philippines, A Luxury Hotel Position Senior Duty Manager

Inclusive Date Jan. 20, 2015 to July 20, 2015

Primary Objective of Position

Responsible to deliver the highest standard of service and represents senior management especially in their absence. Focus and ensures safety and security of the hotel guest, staff and hotel property. Implements with attention to detailed hotel company procedure and pol- icies according to hotel luxury standard. Ensure the hotels luxury standard services of Rooms Division, F&B, Finance, sales & Marketing are abided through guest satisfaction at all times and assisting all staff to make it sure all guest requirements are met. Maximize the revenue of the day and help management to accomplish daily goals and KPI. Do trainings, coaching and leads a positive example to all staff. Leads all Duty Manager in accordance with company standards and policy. Reports all major observations, action taken and guest interaction through the Duty Manager’s log. Communicate and coordinates to all department heads with all regards to guest satisfaction.

Name of the Company Sofitel So Singapore – Pre Opening Position Assistant Front Office Manager

Inclusive Date May 06, 2014 to July 08, 2014

Primary Objective of Position

Responsible for assisting the Front Office Manager and leading and managing all sections of the Front Office Department in order to ensure the highest level of company standards are followed. Maximizing the Business of the Day, Attention to Security Procedure and Safety, implementing and met all hotel services International Brand Standard and to make it sure day-to-day operation is smooth and met. Assistant Front Office Manager also assists the Front Office Manager in employee related matters such as evaluations and consulting. Do Night Manager and night audit in the absence of Night Manager. Name of the Company Mandarin Orchard Singapore

Position Duty Manager / Night Manager

Inclusive Date September 05, 2012 till April 26, 2014 Primary Objective of Position

A Management position that responsible to all Guest Services Satisfaction, Coordination of Departments, Maximizing the Business of the Day, Attention to Security Procedure and Safety, implementing International rules and standards and make it sure day to day opera- tion are smooth and met all services according to Hotel Standard. Do Night Manager and night audit in the absence of Night Manager.

Name of the Company Island Hideaway Spa Resort & Marina Maldives Position Executive Head Butler / In Charge Front Office Manager Inclusive Date April 28, 2012 till August 01, 2012 Primary Objective of Position

HOD position that’s directly responsible to all guest services, implementing International rules and standards, achieving profit center, ensuring maximum guest satisfaction consist- ently through planning, organizing, directing, and controlling the Guest Services Depart- ment operation and administration and to be known globally as the finest company commit- ted in excellence we do. Managed 3 Resort Restaurant, Butler Services and Front office with tailored made luxury services.

Name of the Company St. Regis, Luxury Hotel Doha Qatar Position Pre Opening Front Desk Supervisor

Inclusive Date November 15, 2011 till April 23, 2012 Primary Objective of Position

To ensure that Reception shifts are run efficiently, providing outstanding guest service, as- sisting Guest Service Agents and maintaining a calm, professional environment at all times Name of the Company Burj Al Arab, 7 Star Luxury Hotel Dubai Position Guest Services Supervisor, Executive Butler Inclusive Date June 15, 2010 till November 02, 2011 Primary Objective of Position

Supervise and assist Front Office / Butler department on a day to day operation which in- cludes Duty Manager, Guest Relations, Reception, Telephone Services, Business Centre and Concierge operations. Ensuring the guest satisfaction is met and standard operations are duly abided.

Name of the Company Radisson Blu Hotel, Abu Dhabi Yas Island Position Guest Service Manager – Pre Opening Team

Inclusive Date July 15, 2009 till Feb. 03. 2010

Primary Objective of Position

Directly responsible to lead, supervise and help manage all activities related to all Front Of- fice work, GSA, Bell service, Telephone Operators, One Touch Service, Night Auditor, Guest Relation Officers, Airport Representative and Business Centre areas and work as Night Man- ager, Duty Manager. Involved in operational objectives and constantly improves product quality through surveillance of guest satisfaction and departmental profitability in direct co- ordination with the Assistant Front Office Manager and Front Office Manager and to all De- partment Heads. Do night audit in the absence of Night Manager. Name of the Company Burj Al Arab, 7 Star Luxury Hotel – Dubai Position Guest Services Executive

Inclusive date Nov. 13 2007 to July 11, 2009

Primary Objective of Position

Responsible of ensuring that, all guest requirements & needs are met and to Demonstrate a high and consistent level of organization and management. Communicating and providing feedback to the Guest Service Manager, Assist, Front Office Manager and Front Office Manager.

Name of the Company Madinat Jumeirah, The Arabian Resort-Dubai Position Butler– Guest Service Executive

Inclusive date Sept. 15, 2006 – Nov. 12, 2007

Name of the Company Norwegian Cruise Line

Position Butler - Supervisor

Inclusive Date June 5, 2001 to April 9, 2005

Name of the Company Century Park Sheraton Hotel-An ANA Hotel, Manila

Position Executive Lounge in Charge

Inclusive Date December 2000 to March 2, 2001

Primary Objective of Position

Managed the Executive Lounge of the hotel and provides, maintains a high level of man- agement by proactive and interactive leadership by ensuring that all guest needs and re- quirements are met with hotel standards are followed. Providing at all times a high level of guest service and satisfaction by working and liaising closely with all departments. Specially establish and develops personal guest contact by promoting feedback and communication. Name of the Company : Century Park Sheraton Hotel-An ANA Hotel Manila Position : Butler

Inclusive Date : March 19, 2000 to December 2000

Name of the Company : Century Park Sheraton Hotel-An ANA Hotel Manila Position : Bar Waiter / F&B Atrium

Inclusive Date : October 16, 1999 to March 18, 2000 Name of the Company : Century Park Sheraton Hotel-An ANA Hotel Manila Position : Waiter / F&B Café in Park

Inclusive Date : April 15, 1996 to March 18, 1999

Name of the Company : Century Park Sheraton Hotel-An ANA Hotel Manila Position : Bar Waiter / F&B Cellar Pub & Deli

Inclusive Date : November 18, 1993 to April 14, 1996 Proficiency : Fidelio and Opera System, Micros, Computer literate on Windows Base Appli- cation, (Excel, Power point, Words) Pegasus 8.0, IMM, VISION, VICAS, VINGCARD, ADACO, HOTSOS, Night Audit

Achievements:

Knowledgeable in Revenue Management

: Increased The Customer Satisfaction & Trip Advisor

: Pre – Opening Sofitel So Singapore

: Pre – Opening Team, St. Regis Doha Qatar

: Pre – Opening Team, Radisson Blu Hotel Abu Dhabi Yas Island

: Arranged and Set Up Front Office for the pre opening hotels

: Made Standard Operating Procedure of FO for the 3-pre opening hotels

: Configure and Set Up Different Rate Code and Packages.

: Trained All Pre Opening FO Staff / Departmental Trainer

: Executive Butler Group Trainer of Burj Al Arab Rooms Division CHARACTER REFERENCES

Ms. Herlin Leman

Director Of Rooms Park Royal Hotel

(Former Front Office Manager Of Mandarin Orchard Singapore) Mobile: +658*******

Email: ************@*****.***

Ms. Ruby Baggao

Revenue Manager Radisson Blu Hotel

Cebu City Philippines

Email: *******@********.***

Mr. Ahmed Ereiba

Director of Rooms

Burj Al Arab

PO Box 74147, Dubai, UAE

Email: *****.******@********.***

Mobile +971-**-*******

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Roquel H. Dimaapi

Contact this candidate