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Customer Service

Denver, Colorado, United States
January 20, 2018

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Ana Moser

**** **** ****** *** *** *B

Denver, CO 80247

Cellular: 720-***-****

Home: 720-***-**** E-mail:


Utilize my experience in a professional environment for the opportunity to become a member of the management team. PROFESSIONAL EXPERIENCE:

Auto Portfolio Services 2010-2011

P.O Box 4097

Greenwood Village, CO 80155

877-***-**** phone

866-***-**** fax

•Verify contact information, including a current address

•Review contract specifics such as payment amounts and due dates

•Educate account holders on repayment expectations Fair Collections and Outsourcing 2009-2010

8310 south Valley way suite 450

Englewood Co 80211

Property Collections Agent

(Client Services)

Reviews general collection accounts and investigate actions; applies codes, procedures, and rules to determine feasibility of securing revenue; determines best methods of locating debtors; and determines and verifies debtors’ whereabouts, employment, earnings, liabilities, assets, and ability to pay by performing skip tracing activities and by contacting external agencies, and other sources by telephone, letter, electronic communications. Negotiate re-payment plans on unpaid balances from debtor’s property debt. And offering settlements that are available on the debtors’ unpaid balances. Educating debtors on credit reporting and their signed contracts with our clients. Progressive Financial /F.R.A 2007 to 2009

3500 Cherry Creek Drive South

Denver Colorado 80222


Senior Garnishment Agent

(Customer Service)

on behalf of the Department of Education Federal Student loans Manage and maintain an portfolio which contain over six hundred accounts in administrative wage garnishment (AWG) status. Communicating with borrowers employers on an constant basics in implementing policy and procedures in AWG. Contacting and educating borrowers on policy and procedures on defaulted student loans. Managing resolutions and complaints from both parties borrowers and employers. Documentation of collections activity .

Attempt repayment on accounts in full or settlement. Peak 5 / Flatiron Financial / Centrix Financial 2005 to 2007 6782 S. Potomac Street

Centennial, CO 80112



Client services

Located and notified customers of delinquent accounts by telephone. Duties included receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiated repossession proceedings; kept records of collection and status of delinquent accounts. Received payments and post amounts paid to customer accounts. Located and monitored overdue accounts, using computers and a variety of automated systems. Recorded information about financial status of customers and status of collection efforts. Located and notified customers of delinquent accounts by telephone to solicit payment. Douglas County Schools

Thunder Ridge High School 2000 to 2005

1991 West Wildcat Reserve Parkway

Littleton, CO 80129



Responsible for the overall cleanliness of the School property. Had the duty to keep the staff at the highest level of skill necessary to meet company needs and objectives. Maintained communication and cooperation with all departments. Prepared and issued performance appraisals and counseling notices, ensuring proper documentation. Conducts interviews and made recommendations for hiring. Planned and coordinated work activities of cleaning staff. Conducted daily inspections of the School to ensure the cleanliness of all areas. Developed and implemented work standards. Assisted in the development and implementation of policies and procedures for cleaning staff. Responsible for the development of weekly schedules. Identified and corrected unsafe practices and conditions. Provided courteous service and was cordial to Employees and Teaching Staff.

Citigroup Auto / Arcadia Financial 1998 to 2000

7958 South Chester Street

Centennial, CO 80112


AUTO ACCOUNT Manager (Back End)

Client services

Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Advised customers of necessary actions and strategies for debt repayment. Persuaded customers to pay amounts due on non-payable accounts or to return merchandise. Sorted and filed correspondence, and perform miscellaneous clerical duties. Performed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. Arranged for debt repayment or establish repayment schedules, based on customers' financial situations. First Data Corporation / Telecheck 1997 to 1998

6200 South Quebec Street

Greenwood Village, CO 80111



Responsible for managing own portfolio of accounts, on average over 150 accounts, and maintained delinquency on those accounts. Used manual dialing to work accounts. Met all project and goals of the company and any additional duties that were assigned.

Cherry Creek Shopping Center 1993-1998/&2004(PT)

Security Dispatcher/Security Officer

Plans and establishes adequate security procedures for company. Studies security regulations and restrictions relative to company operations. Directs activities of personnel in developing company security measures that comply with regulations. Consults with local, district, or other Federal representatives for interpretation or application of particular regulations applying to company operations. Consults internally with company personnel and departments to assure adequate security. Prepares security manual outlining and establishing measures and procedures for handling, storing, safekeeping, and destroying classified records and documents, and for granting company personnel or visitors access to classified material or entry into restricted areas. Directs and coordinates activities of personnel in revising or updating security measures due to new or revised regulations. Coordinates contracts with outside law enforcement agencies. Monitoring surveillance cameras and and alarms (Honeywell) Investigates source of alarm and trouble signals on subscribers' premises, as recorded in central station of electrical protective signaling system. Investigates disturbances, such as unlawful intrusion, fires, and property damage. Apprehends unauthorized people found on property.: Contacts supervisor by radio or telephone to report irregularities and obtain further instructions. Coordinates activities with police and fire departments during alarms. Writes investigation and automobile usage reports. EDUCATION:

Evander Childs High School (New York) High School Diploma Monroe Business College (New York) Certificate Computer Science S.C.S Business College (New York) Diploma Electronic Technician

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