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Manager Customer Support

Location:
Bengaluru, Karnataka, India
Salary:
19000
Posted:
January 23, 2018

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Resume:

CIRRICULUM VITAE

Name: Raghavendra.T.C

Address: No: 29 18th main J C Nagar, kurubaharalli Bangalore – 560086, Karnataka, INDIA

Mobile: +919*********

Email ID: ac349r@r.postjobfree.com

OBJECTIVE:

To explore & achieve excellence in the field I work & utilize my skills & capabilities to innovate & contribute significantly towards the development of the environment in which I work.

QUALLIFICATION:

S S L C : Bangalore University, 2004

P U C (10 + 2) : Bangalore University, 2006

PROFESSIONAL SKILLS:

MS Word, MS Excel, & Internet

EXPERIENCE :

Joined in Mphasis in 2007 as Customer support officer, relived as Unit manger

Total Experience in Mphasis is 8 years 7 months

1.Customer Support Officer in Mphasis BPO. ( Voice process ) – 2 Years

Answering queries of customers

Providing quality service to the customer

2.Worked as SME in Mphasis BPO (Inbound Voice) – 1 Years

Assisting associates on call

Monitoring calls & sharing feedback

Tracking the performance and reporting it weekly to Manager operations

Handling 15 Emplyoees in my team .

Process quality improvement

3.Unit Manager in Mphasis BPO ( Insurance Voice & Non Voice ) -- 3 years

Interaction with client counterpart on a regular basis for daily operational activities.

Escalation of technical problems to the Manager and the Technical / STS team.

Schedule calibration & disputes with clients

Guide Team members in improvement of individual performance

4.Unit Manager in Mphasis BPO (Telecom Voice ) – 2 Year

Preparing the MIS Report

Handling 30 Emplyoees in my team

Interacting directly with clinets

Consistency with targets achieving & taken appreciation from clients

5.Team leader in Karvy data management service pvt ltd. ( Non-voice ) – 11 months

Handling 50 employees in my team

Tracking the performance on daily wise

Interacting with clients regarding issue on errors

Monitoring the quality of the team on daily wise

Weekly wise sharing the feed back to the employees regarding their performance

6.Team Leader in Medi Assist TPA India Pvt ltd – 7 Months

Handling 28 employees in team

Tracking the appointments of clients on daily wise

Handling team escalations

Interacting with clients regarding customers appointments

Monitoring the quality of the applications

Interacting with medical centers regarding the medical test detail of the customers

Preparing the MIS reports & updating daily wise to clients

PERSONAL DETAILS:

Father’s Name : Chandra Gupta .T .S

Mother’s Name : Sri Lakshmi

DOB : 31-12-1988

Gender : male

Martial Status : Unmarried

Languages Known : English, Hindi, Kannada, Tamil & Telugu

Residential Address No: 29 18th main J C Nagar, kurubaharalli Bangalore – 86

Hobbies : Listening Music, reading News paper

Date: Yours Sincerely

Place: Bangalore, Raghavendra.T.C



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