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Customer Service Human Resources

Miami, Florida, United States
January 22, 2018

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Myrlande Charles

***** ** **** ***

Miami Gardens, FL 33056

561-***-**** / 786-***-****

Qualifications Summary

Detail oriented Administrative and Finance Assistant with background leveraging BBA credentials and 10 years of career experience, as well as hands-on experience in Finance Analysis, Budget and Accounting for more than 5 years at the International Non-Profit Organizations level. Possesses Impeccable written and verbal communication skills in both English and French, basic knowledge in Spanish.

Key Competence

Analytical Thinking & Planning

Strong Communication (verbal & written): Bilingual in English and French

Accuracy and Attention to Detail

Quick Learner


Organized and Time Management

Problem Solving. Customer Service Oriented

Team Player

Tolerant and flexible to different situations

Strong Adaptability skills

IP: Implementing Partner

*EFT: Electronic Funds Transfer

*HTG: Haitian local Currency “Gourde”



Operations Manager at UNDP

Skype: ryboka47

Cell: 011 (509-**-**-**-**

Mr. Romates MOISE

Sr Financial Analyst at Citi Group

Cell: 786-***-****

Mrs. Rose Katia MERCERON

Quantification Advisor GHSC-PSM Haiti

Cell: 011 (509-**-**-**-**

Mrs. Marie Flaure D. ALTEMA

Finance Administrative Assistant at UNFPA

Cell: 011 (509-**-**-**-**



Program Assistant Jul 2015 - Jul 2016

Implemented new administrative strategies in the preparation of Program Reports. Therefore 100% of the reports submitted to Global Fund Headquarters during the end of the project were approved with an A1 score appreciation.

Managed and resolved all the administrative related issues of the Unit. Created all types of requisitions in the finance system (ATLAS)

Managed over 30 local missions and over 10 international missions yearly. Organized internal and external meetings and follow up; Provided administrative support to the UNDP Global Fund Program Coordinator

Managed the GFATM fleet budget, with a 15% reduction of the fuel cost over the year

Refined and improved existing archiving practices. Trained 2 new archive clerks to those new practices, increasing their efficiency and productivity

Supervised 7 support staff, ensuring they maintain fastidious attention to detail

In close Collaboration with the UNDP Haiti HR department, Managed the GFATM human resources related topics such as (attendance, leave monitoring, benefits, contracts, overtime, recruiting process)


Administrative & Finance Assistant Aug 2009 - Apr 2015

Oversaw all the “Maternal and Reproductive Health” Project, Financial and Administrative Operations during all the project duration, with direct impact in the project main achievements over 5 years: (3 modern and fully equipped maternity opened increasing the Haitian population access to maternal health by more than 30%)

Reinforcement of the Port-au-Prince Midwives Nursing School. Training of more than 100 rural midwives per year. Production of 2 classes of Graduated, well trained new Midwives nurses.

Created projects, requisitions and vouchers in ATLAS. Provided administrative support in the project budget monitoring.

Co-Managed the project budget, in collaboration with the Project Technical Advisor. Preventing any budget exceeding, creating budget revision to prevent any budget low execution

Developed new finance and administrative tools, Organized training sessions for the implementing partners, reinforcing their knowledge and understanding of the UNFPA partnership regulations and rules. That, led to 85 to 90 % of the total activities planned in the annual workplan were completed each year.

Organized at least 4 spot checks missions to the Implementing partners offices and/or to the locations where the project activities took place.• Organized a quarterly work meeting (Avg 4/ yearly) with the IP’s* staff, ensuring accuracy and punctuality in the submission of financial reports.

Answered incoming calls from the IP’s (Avg 9 to 10/ daily), addressing all their implementing, administrative and/or financial concerns.

Analyzed and verified the IPs financial reports, ensuring that all the UNFPA Finance & Administration procedures were respected, and that they were conformed with the signed annual workplan.

Developed and refined internal and external audit skills, provided technical and administrative support to the UNFPA country office during the process. Closely monitored the IP’s project staff, reinforcing their project management skills, resulting in: Positive Audit Opinion for every followed IP each year. 2 of the 4 partners followed went from the direct payment method to the cash advance method after 3 positive audit opinions.


Secretary-Accountant-Temporary Assignment /Finance.& Contract Branch Jun 2008 - Aug 2008

Executed clerical and accountant tasks (book keeping, Data Entryin the Finance system OLAS, Contracts review, Bank Reconciliation)

Negotiated with vendor as well as Grants Beneficiaries (2 to 3 per week)

Reviewed Grants requests before their submission to the Branch director for approval at least 5 a day

Verified monthly financial reports, ensuring that all the European Union Council (FED) Finance & Administration procedures were respected, and that they were conformed with the Grant terms of understanding

Regularly archiving and classified the section’s administrative files.

PAPDEVA, Port-au-Prince, Haiti

Program Manager Assistant Apr 2006 - May 2008

Supervised 2 Drivers and 2 support staff, ensuring they maintain fastidious attention to detail.

Managed the organization human resources related topics such as (payroll, attendance, leave monitoring, benefits, contracts, overtime, recruiting process)

Negotiated with vendors, ensuring the organization purchases the best product at the lower cost possible

Monitored the project budget weekly transactions, preventing any budget exceeding and resolving issues with both clients and/ or donor

Coordinated events, as well as local and international missions.

Co-Drafted of the annual budget planning. Verified monthly the accuracy of the financial Data before entry in the system (QuickBooks).

Co-drafted the organization preliminary and final activity reports before submission to the donors

SOCABANK, Port-au-Prince, Haiti

Teller's Supervisor/ Customer Service Representative/ Teller Jul 2003 - Apr 2006

Supervised all 6 tellers the branch.

Co-Managed with the Branch director, the branch Safe with a ceiling of 10, 000,000.00 HTG* and $250,000.00 US dollars

Wrote and reported to the regional bank division, all weekly and monthly banking operations (currencies transactions, Teller performance, Branch performance, bank recapitulation, account opening/closing)

Assisted an average of 40 customers per day in opening/closing bank accounts, buying local or international checks and operated local and/or international EFT*

Handled 92 transactions on average daily, and counted money in cash drawers to ensure the amounts were correct



Bachelor in Business Administration, Sep 2003

Major Business Management

NCB, Port-au-Prince, Haiti

High School Diploma, Jun 1998

High School


Certificate, Oct 1998 - Jun 1999

Technical School / Certificate in Word and Excel


Bilingual fluency in both English and French, Speaking & Writing

Completion of the UNICEF Training Course in FACE and HACT

Completion of the UNFPA Level 1 Procurement Course

Other Computer Skills: Power Point Presentations, Publisher, Excel Spreadsheet and Pivot Table

Excellent skills in Microsoft Office applications. Bilingual in English and French. Bachelor's degree from Miami Dade College. Detail Oriented, Possesses Good Judgement, Efficiency, Excellent Communicator, Bookkeeping, Budget Monitoring, Billing and coding, Office Management, Document Management, Computer Skills, Business Correspondence, A strong background in Customer Services, Social Media Skills, Good knowledge of building structures. experience in coordinating and scheduling, Self-Motivation, Human Resources, Office Administration, Order Processing, Self-Control, Abilities to work in fast paced environment, 3 or more years’ experience in managing a budget and a staff. Solid working knowledge of Microsoft Word, Outlook, Excel, QuickBooks, Power Point, possess a current driver's license, Data Entry, Bachelor degree (or equivalent) Master’s degree in Business Administration, Public Administration, Finance, Respect for Diversity; Integrity; Creative Problem Solving; Effective Communication; Inclusive Collaboration; good knowledge in General maintenance and repair of buildings and grounds and Housekeeping duties. able to type 40 wpm. Account Receivable, Account Reconciliation, Accounts Payable, Bank Reconciliation, Bookkeeping, Budget Management, Cash Accounting, Collection Management, Communication Skills, Deposits

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