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Customer Service Sales

Malvern, Pennsylvania, 19355, United States
January 22, 2018

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*** ***** *** *****, *******, PA 19355 610-***-****


Outstanding relationship and time management skills

Naturally cultivate positive liaisons and innately connect with diverse stakeholders

Efficiently multitask while paying close attention to detail

Consistently achieve goals benefitting mutual growth and success

Intuitive and assimilate new ideas quickly and efficiently

Excellent organizational and time-management skills

Unwavering commitment to customer service and resolve complex issues to win customer loyalty

Exceptional communication skills, both written and verbal

Working knowledge of Excel, Power Point and other MS Office applications


Leslie Fiorilla/Independent Consulting Malvern, PA

Sales and Marketing/Relationship Management September 2009-Present

Utilize Creativity and strategic thinking to provide personalized marketing and public relations services to small businesses and non-profit agencies: currently working with National Equipment Solutions (Paoli, PA) and St. Agnes Day Room (West Chester, PA)

Apply natural sales ability to quickly build rapport with customers to increase revenue and ensure high satisfaction ratings

Employ expertise of project management to create, launch and execute small to large programs including fundraisers, photo shoots, and internal business communications

Managed small business websites including copy, photos, feedback, promotions, advertising campaigns, and branding

Coordinated a no-cost quarterly campaign to raise funds for underprivileged children

Capture appropriate client information and concerns to help develop relationships with existing and new customers

Write copy to help businesses promote their products and services through social media

Saint Patrick School/Operation Kids Care/Steering Committee Member Malvern, PA

Program Manager October 2001- June 2010

Provided leadership and guidance in the creation of a non-profit organization focused on giving students the opportunity to address community needs through project work

Created organizational structure including a budget, policies, and procedures for a student body over 250 in nine classes

Established relationships and coordinated with local groups to understand, develop and shape service projects to benefit and support community needs

Represented professionally the mission and goals of the school and partnering organizations through public relations, feature articles, and an online presence

Interfaced with the School Board and Archdiocesan Members to discuss ideas and solicit feedback and wrote 90% of the manual created when the program was chosen as theme for Middle States Evaluation

Branded the program with the following items and more: Live Strong style bracelets, student surveys, student-created banner, posters showcasing children’s work

Pitney Bowes, Inc./Voice Processing Division Philadelphia, PA

Key Account Executive October 1993- April 1996

Legal Market Specialist October 1991-September 1993

Account Executive May 1990-September 1991

Met and exceeded annual sales goals each year by over 100% through cold calling and networking which inspired management to create two positions for my promotions

Proven success in prospecting, qualifying and account development with an outstanding ability to provide meaningful voice processing services to clients

Managed and maintained large customer accounts including law firms, doctors’ offices and Fortune 500 companies

Developed and fostered relationships of trust and integrity with C-level executives by understanding their needs and presenting meaningful solutions

Creative selling solutions along with business relationship management skills helped company exceed annual goals

First place winner of sales presentations in both Basic and Advanced Training School at company’s national center in Peachtree, GA; offer extended from corporate management to become one of two trainers in Peachtree for the national sales force averaging over 750 representatives

Automated Utility Services, Inc./Intercounty Newspaper Group Southern New Jersey

Re-Cas Co-Operative Advertising Manager December 1988-April 1990

Collaborated with key members of the company to help launch the newly created Co-Operative Advertising Department.

Instrumental in converting co-op dollars from new and existing accounts to bottom-line media and advertising revenue and wrote numerous feature articles

Established meaningful customer relationships based on trust and resulting in high commitment rates

Identified revenue-generating opportunities by continually contacting manufacturers and wholesalers in the United States

Partnered with sales representatives to develop effective strategies to meet organizational goals

Ingersoll Publications Company/Times-Beacon Newspaper Group Southern New Jersey

Executive Account Representative March 1987–November 1988

Classified Advertising Manager September 1986–February 1987

Developed relationships to promote the sale of advertising to both new and existing accounts

Generated new business resulting in a 70% increase in company sales

Designed marketing strategies and campaigns, which incorporated creative thinking and execution

Promoted to outside territory within first five months when initiative, natural managerial skills, and commitment set a company record for quarterly revenue in classified display advertising

Shared Medical Systems/Medical Associates, Inc. Wilmington, DE

Client Liaison Officer, Nemours/Alfred I. Dupont Hospital for Children October 1985– August 1986


District Awards

Highest Dollar Volume, September 1992, December 1992, October 1993, March 1993, June 1994, July 1995

Best Quota Performance, May 1990, July 1990, January 1991, February 1991, March 1993, July 1993, November 1993, July 1995 (343%, 202%, 378%, 282%,112%,229%,185%, 575%)

Sales Representative of the Month, June 1990

Regional Awards

Best Quota Performance, April 1991, March 1993, June 1995;

Lease Elite Leader, April 1991

National Awards

Sales Representative of the Month, June 1990

PACE for Sales Excellence, April 1991


CYO Track and Basketball Coach, St. Agnes Day Room, Unite for Her


University of Delaware

Bachelor of Arts- English and History

Concentration- Business and Technical Writing

Phi Alpha Theta Honor Society

Self-Financed Post Graduation Study Abroad

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