Customer Service Manager

TRENA WASHINGTON NUNN

**** ******** *** ********, ** 30066, 678-***-**** *********@*****.***

WORK EXPERIENCE

*/*/**** ** *******

Washington Property Rentals

Metro Atlanta

PROPERTY MANAGER

Manage and maintaining over 100 residential properties for multiple Investors

Effective Internet marketing of properties

Maintaining closing ratio of 80%

Carefully processing and analyzing applicants for Investor approval

Prepare all lease paperwork for tenants, Investors and conduct move-in walk through to ensure Customer Satisfaction

Maintain and provide excellent Resident Relations

Responsible for all rent collections, accounts payable, and accounts receivable

Manage all past due accounts including sending late letters, filing all evictions, in order to maintain a 2% or less delinquency

Responsible for ensuring that all service requests are completed in a timely manner by scheduling with maintenance vendors and getting three quotes on major capital projects

Familiar with all section 8 processes for Dekalb, Fulton, and City of Atlanta

06/04/2004 to 06/01/2006 AMLI Residential

Atlanta, GA

COMMUNITY MANAGER

Managed a 250-unit Community

Won multiple National Awards for achieving Top Net Operating Income and exceeding Revenue

Responsible for creating the following year’s budget based on the properties current year performance

Exceeded occupancy goals and stayed under all budgeted expenses monthly

Interviewed and hired all on site staff

Trained all staff members

Managed 9 team members between maintenance personnel and Office staff

Prepare monthly staff schedules and conducted weekly staff meeting

Hosted monthly Successful resident functions

Supervise the collection all monies including rent, application fees, utility payments

Kept accurate record keeping for accounts receivable and payable

Responsible for processing all refunds for move outs to accounting

Coded and processed all property bills for payments to accounting

Inspected property regularly to ensure maintain clean and professional curb appeal at all times

Inspected and approved all vacant units to make sure they were properly market ready for move-ins

02/01/1998 TO 05/31/2004

Equity Residential Properties

Atlanta, GA

PROPERTY MANAGER AND GENERAL MANAGER

Oversee all facets of property operations over two communities totaling 360 units

Maximizing income through improved occupancy and strong rental collections

Managed staff of 10 between both properties

Ensured budgeted occupancy was met by keeping property closing ratio at 50% or higher

Prepare weekly and monthly financial and occupancy reports for RPM and RVP

Responsible for completing all budgeted capital projects and making the budget for future capital projects

Provided direction and coordinated daily workflow for office and maintenance employees

Accounts payable/receivable such as processing vendors invoices promptly

Walk and/or drive the property daily to ensure positive curb appeal

Key Skills

Microsoft Word, Excel, Office, Access, Power point

Professionally trained in Customer Service, Leasing Skills, Effective Marketing, Fair Housing, Sales

ONESITE

YARDI

BCL

AMSI

EDUCATION

CHATTAHOOCHEE TECH- 2016 ACCOUNTING MAJOR

(PRESENTLY ATTENDING ONLINE CLASSES)

DEKALB COLLEGE

REFERENCES

References are available on request.

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