Facilities Director, Operations,Construction, Customer Service
Resume:
“Professionalism and Service beyond Expectation”
Ty Randolph
Owings Mills, Maryland 21117
Phone: 410-***-****
Email: **********@****.***
Career Summary:
Consummate facility, operations manager who directs, ensures, smooth and efficient procedures by overseeing a dedicated and qualified staff. Over 20 years of experience in operations, facility, hospitality, healthcare and real estate management. An excellent communicator, problem solver, team player, motivator and decision maker, with the ability to meet or exceed organizational goals.
Professional Experience:
Integrity Building Services May 1992 to Present
Vice President
Manager and Trade Trainer of Residential and Commercial Inspectors
Construction Project and Property Manager
Environmental Inspections for Lead Paint, Radon, Mold and Carbon Monoxide
Lead Residential and Commercial Inspection Department to over 75% increase in
revenue and over 50% in new referral business.
The Michaels Organization Villages at Fort Belvoir August 2017 to Jan 2018
Facilities Director
Responsible for maintenance of 2100+ residential homes, retail and community centers on Military Base, property management, grounds, construction, renovation, transportation, housekeeping, turn service, life safety, grounds, etc.
Obtained tag free environmental and safety inspection within 4 months on the job.
Improved work response by 30%, completion rate by 20%, and CEL by 15%.
Improved customer service and received first military ICE compliments in 2 yrs.
Oakwood Care & Westgate Rehab Marquis/Excelerate Inc. April 2016 to Mar 2017
Director of Facility Management and Environmental Services
Responsible for maintenance, construction, renovation, transportation, housekeeping, laundry, life safety compliance, etc.
Combined service departments, started 3rd shift for improved work efficiency that increased customer service over 40%.
Reduced over spending, work related injuries and over staffing over 15%.
Tag free fire, life, environmental, safety survey inspections during tenure.
Managed the complete renovation project with a $50 Million Budget.
Summit Park Health and Rehab Center November 2011 to May 2016
Director of Facility Maintenance & Environmental Services
Responsible for maintenance department of a skilled nursing and rehab facility that includes on-site property management, construction, renovations, life safety compliance and recycling.
Stabilize inefficient staff, cut costs for more streamline performance and improve customer satisfaction by establishing service first programs and procedures.
Achieved highest scores for federal, state and regional life safety, health and
Environmental surveys in facility’s history during tenure.
Morgan State University Mar 2001 to July 2006
Facilities Director
Managed Housekeeping, Maintenance, Grounds, Transportation, Safety and Recycling Departments for 1400 residential units and campus buildings
Stopped over spending, reduced costs and increased production 35%.
Directed sub-contractors for construction/ renovation projects for 2 million sq. ft. of building space.
Ensured and maintained individual accountability, implemented polices for long term success and developed techniques for professionalism, quality and service.
Skills:
Facility Operations, Preventive Maintenance, Long and Short-Term Health Care, General Contracting, Commercial Renovation, Management Consulting, Accounting, Life Safety, Security, IT Systems, Purchasing and Human Resources
Education:
Towson State University
Bachelors of Science in Business Administration
Training:
Greater Baltimore Board of Realtors, School of Real Estate
Red Roof Inns, Management Training School
International Environmental & Safety Organization, Mold Certification
State of Maryland Management Procedures Training Coarse
Building Inspectors University, Residential & Commercial Inspections
Omni Hotel Management, Managers Development Program
American, Hotel & Motel Association
Professional Affiliations:
Healthcare Facilities, Administration and Maintenance
Maryland Insurance Administration for Health and Life
Facility, Management & Training Association
American Society of Home Inspectors & International Association of Certified Home Inspectors
American Hotel & Motel Association
Contact this candidate