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Facilities Director, Operations,Construction, Customer Service

Owings Mills, Maryland, United States
January 22, 2018

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“Professionalism and Service beyond Expectation”

Ty Randolph

* ****** ***** *****

Owings Mills, Maryland 21117

Phone: 410-***-****


Career Summary:

Consummate facility, operations manager who directs, ensures, smooth and efficient procedures by overseeing a dedicated and qualified staff. Over 20 years of experience in operations, facility, hospitality, healthcare and real estate management. An excellent communicator, problem solver, team player, motivator and decision maker, with the ability to meet or exceed organizational goals.

Professional Experience:

Integrity Building Services May 1992 to Present

Vice President

Manager and Trade Trainer of Residential and Commercial Inspectors

Construction Project and Property Manager

Environmental Inspections for Lead Paint, Radon, Mold and Carbon Monoxide

Lead Residential and Commercial Inspection Department to over 75% increase in

revenue and over 50% in new referral business.

The Michaels Organization Villages at Fort Belvoir August 2017 to Jan 2018

Facilities Director

Responsible for maintenance of 2100+ residential homes, retail and community centers on Military Base, property management, grounds, construction, renovation, transportation, housekeeping, turn service, life safety, grounds, etc.

Obtained tag free environmental and safety inspection within 4 months on the job.

Improved work response by 30%, completion rate by 20%, and CEL by 15%.

Improved customer service and received first military ICE compliments in 2 yrs.

Oakwood Care & Westgate Rehab Marquis/Excelerate Inc. April 2016 to Mar 2017

Director of Facility Management and Environmental Services

Responsible for maintenance, construction, renovation, transportation, housekeeping, laundry, life safety compliance, etc.

Combined service departments, started 3rd shift for improved work efficiency that increased customer service over 40%.

Reduced over spending, work related injuries and over staffing over 15%.

Tag free fire, life, environmental, safety survey inspections during tenure.

Managed the complete renovation project with a $50 Million Budget.

Summit Park Health and Rehab Center November 2011 to May 2016

Director of Facility Maintenance & Environmental Services

Responsible for maintenance department of a skilled nursing and rehab facility that includes on-site property management, construction, renovations, life safety compliance and recycling.

Stabilize inefficient staff, cut costs for more streamline performance and improve customer satisfaction by establishing service first programs and procedures.

Achieved highest scores for federal, state and regional life safety, health and

Environmental surveys in facility’s history during tenure.

Morgan State University Mar 2001 to July 2006

Facilities Director

Managed Housekeeping, Maintenance, Grounds, Transportation, Safety and Recycling Departments for 1400 residential units and campus buildings

Stopped over spending, reduced costs and increased production 35%.

Directed sub-contractors for construction/ renovation projects for 2 million sq. ft. of building space.

Ensured and maintained individual accountability, implemented polices for long term success and developed techniques for professionalism, quality and service.


Facility Operations, Preventive Maintenance, Long and Short-Term Health Care, General Contracting, Commercial Renovation, Management Consulting, Accounting, Life Safety, Security, IT Systems, Purchasing and Human Resources


Towson State University

Bachelors of Science in Business Administration


Greater Baltimore Board of Realtors, School of Real Estate

Red Roof Inns, Management Training School

International Environmental & Safety Organization, Mold Certification

State of Maryland Management Procedures Training Coarse

Building Inspectors University, Residential & Commercial Inspections

Omni Hotel Management, Managers Development Program

American, Hotel & Motel Association

Professional Affiliations:

Healthcare Facilities, Administration and Maintenance

Maryland Insurance Administration for Health and Life

Facility, Management & Training Association

American Society of Home Inspectors & International Association of Certified Home Inspectors

American Hotel & Motel Association

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